re: Follow Up For Microsoft SBS Public Newsgroup Post (Cannot log out of RWW) with Robert Li ( 39859043)
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Thu, 19 Jul 2007 11:35:06 GMT
Hi Laurin,
Thanks for your reply.
I am glad to know the problem is resolved. I'd like to make a summary here:
Problem : When you log out of RWW, you get following error:
" The page cannot be displayed
A problem has occurred with the Remote Web Workplace. Close this browser
window, and then log on again. If this problem continues,
contact the person responsible for your network."
Solution:
If you use IE 7, please take the steps in the following article:
How to use Reset Internet Explorer Settings (RIES)
http://support.microsoft.com/kb/923737
If you use IE 6:
1. Click Tools' Internet Options.
2. On the General tab, click to delete history, cookie and temporary files.
For future postings, I would like to list the following information as a
guideline when submitting new posts in the future. This information will
help us to understand the issue and situation more quickly. Thank you!
1. Has the server/client/product ever worked?
2. If so, what changed?
3. What service packs and updates were applied?
4. What are the steps to reproduce the problem?
5. Does it happen the same way on any other systems?
6. Please provide the exact error message with any screenshots, if possible.
If you need any assistance in the future, please feel free to post in our
newsgroup.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
<From: "Laurin Beckhusen" <laurin@xxxxxxxx>
<Subject: re: Follow Up For Microsoft SBS Public Newsgroup Post (Cannot log
out of RWW) with Robert Li ( 39859043)
<Date: Wed, 18 Jul 2007 14:09:30 -0700
<Lines: 164
<X-Priority: 3
<X-MSMail-Priority: Normal
<X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
<X-RFC2646: Format=Flowed; Original
<X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3138
<Message-ID: <eLZ9k$XyHHA.4928@xxxxxxxxxxxxxxxxxxxx>
<Newsgroups: microsoft.public.windows.server.sbs
<NNTP-Posting-Host: adsl-69-232-228-193.dsl.pltn13.pacbell.net
69.232.228.193
<Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl
<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:51213
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<
<
<Reseting the ie settings seemed to solve the problem, and it hasn't
<reoccured yet.
<
<
<
<Cheers,
<
<
<
<Laurin
<
<*********************************************
<
<
<
<Hello,
<
<
<
<I wanted to inform you that I have replied to your thread in
<39859043:microsoft.public.windows.server.sbs titled: Cannot log out of RWW.
<
<
<
<Please reply directly to the thread if you have any other question or
<concern. You may receive this email notification before you are able to
view
<my reply in the newsgroup. I also copy the content as following for your
<convenience:
<
<
<
<===========================================================================
=======
<
<
<
<Thanks for your reply.
<
<
<
<I am sorry for the delay due to the weekend.
<
<
<
<When you visit http://localhost/remote or http://servername/remote on SBS
<server, the problem cannot be reproduced. This shows the RWW component
works
<OK. Also you have problem log RWW with FQDN, that's not the caused of the
<problem.
<
<
<
<Please take the following steps on client computers.
<
<
<
<Step 1: Reset IE. The problem may be caused by the corrupt settings in IE.
<
<
<
<If you use IE 7, please take the steps in the following article:
<
<
<
<How to use Reset Internet Explorer Settings (RIES)
<
<http://support.microsoft.com/kb/923737
<
<
<
<If you use IE 6:
<
<
<
<1. Click Toolsà Internet Options.
<
<2. On the General tab, click to delete history, cookie and temporary files.
<
<
<
<Step 2: Please make a clean boot to make sure the problem is not caused
<third party software:
<
<
<
<1. Click Start->Run...->type msconfig and press Enter.
<
<2. Click Services tab and select Hide All Microsoft Services and Disable
All
<third party Services.
<
<3. Click Startup tab and Disable All startup items.
<
<4. Click OK and choose Restart.
<
<5. After reboot, check whether the problem still occurs.
<
<6. If there are no more problems, please use the above steps to enable
<services and startup items one by one in order to figure out the root
cause
<of this issue.
<
<
<
<Step 3: Create a new user and logon a problematic client workstation, will
<the same problem be reproduced?
<
<
<
<If the problem persists, please let me know the following?
<
<
<
<1. Do all users or some specific users have such issue?
<
<
<
<2. What important change did you made before the thing first occurred?
<
<
<
<I am looking forward to hear from you.
<
<
<
<If you need further assistance, please don't hesitate to let me know.
<
<
<
<===========================================================================
=======
<
<
<
<If you are unable to view the reply to your thread, please send me an
<with a description of the problem and what newsreader you are using.
<
<
<
<Best regards,
<
<
<
<Robert Li (MSFT)
<
<
<
<Microsoft Online Partner Support
<
<
<
<Get Secure! - www.microsoft.com/security
<
<
<
<=====================================================
<
<When responding to posts, please "Reply to Group" via your newsreader so
<that others may learn and benefit from your issue.
<
<=====================================================
<
<
<
<This posting is provided "AS IS" with no warranties, and confers no rights.
<
<
<
.
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