RE: Unable to manage SharePoint

Hello Customer,

Thank you for posting here. And thanks for Costas's inputs.

According to your description, I understand that you get time out when you
try to access the SharePoint Central Administration web site. If I have
misunderstood the problem, please don't hesitate to let me know.

Based on my research, I suggest we try the following steps to see if we can
resolve this issue:

1. Please ensure that access the SharePoint Central Administration web site
via http://SBSname:8081

2. You have to rerun the CEICW to make sure your SBS 2003 server have right
network configuration. Go through the follow KB and Rerun CEICW again
carefully.

How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us

3. If you install the Microsoft Office SharePoint Portal Server 2003
Service Pack 2 on SBS, please install the hotfix:

Description of the SharePoint Portal Server 2003 post-Service Pack 2 hotfix
package: June 16, 2006
http://support.microsoft.com/?id=919175

4. As Costas's input, please ensure the Application Pool is set to
'DefaultAppPool' under 'Home Directory' tab of SharePoint Central
Administration properties.

5. If the issue reoccur after above steps, I suggest you try to reinstall
sharepoint on SBS thru following KB:

How to remove and how to install the Windows Small Business Server 2003
SharePoint Services companyweb Web site
http://support.microsoft.com/?id=829114

If we cannot resolve the issue after we perform the above steps, please
kindly help me collect some information for further investigation:

1. Can you access companyweb page?

2. where is the "Internal Web Site" in Server Management?

3. Can you access the SharePoint Central Administration web site thru
http://localhost:8081 on SBS itself?

4. Gather IIS log:

a. Open IIS snap-in.

b. Right click Default Web Site and click Properties.

c. Uncheck the "Enable Logging" box and click Apply.

d. Go to C:\WINDOWS\system32\LogFiles\W3SVC1 folder and move all files to a
backup location.

e. Check "Enable Logging" box and click OK.

f. Run IISReset command.

g. Reproduce the problem and send the log file in
C:\WINDOWS\system32\LogFiles\W3SVC1 folder to me for research.

5. Gather IIS Metabase:

1) Download the IIS Resource Kit tools from the following page:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en

2) Install it, run MBExplorer (Metabase Explorer)

3) Right click the "LM" node and choose "Export to file".

4) Specify a file name, specify the password and finish the export.

5) Send the file and the password to v-terliu@xxxxxxxxxxxxx

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

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--------------------
| From: cdkorzen@xxxxxxxxx
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Unable to manage SharePoint
| Date: Mon, 16 Jul 2007 14:37:44 -0700
| Organization: http://groups.google.com
| Lines: 19
| Message-ID: <1184621864.393219.271170@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| NNTP-Posting-Host: 74.94.172.137
| Mime-Version: 1.0
| Content-Type: text/plain; charset="iso-8859-1"
| X-Trace: posting.google.com 1184621864 3369 127.0.0.1 (16 Jul 2007
21:37:44 GMT)
| X-Complaints-To: groups-abuse@xxxxxxxxxx
| NNTP-Posting-Date: Mon, 16 Jul 2007 21:37:44 +0000 (UTC)
| User-Agent: G2/1.0
| X-HTTP-UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US;
rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4,gzip(gfe),gzip(gfe)
| Complaints-To: groups-abuse@xxxxxxxxxx
| Injection-Info: q75g2000hsh.googlegroups.com; posting-host=74.94.172.137;
| posting-account=ps2QrAMAAAA6_jCuRt2JEIpn5Otqf_w0
| Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS02.phx.gbl!news-out.
cwix.com!newsfeed.cwix.com!newscon02.news.prodigy.net!prodigy.net!news.glorb
com!postnews.google.com!q75g2000hsh.googlegroups.com!not-for-mail
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:50680
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hello:
|
| We installed SBS 2003 a while back and recently decided to investigate
| the installed Sharepoint Services and the Helpdesk. The current state
| is that browsing to http://companyweb/ lists off the four standard
| options. The Netconfig wizard and Info&Answers work fine, and we
| haven't tried RWW. The link to the Internal web site does nothing.
|
| When I try to Manage the Internal Web Site or go to Central
| Administration from "Internal Web Site" in Server Management, on the
| server itself, Internet Explorer pops up and states that the website
| has been found but it is waiting for a reply. It will wait for a
| reply indefinitely (I have yet to have it time out).
|
| Since I can access that front page, I believe IIS is at least running
| somewhat. How do I actually get to the Central Administration?
|
| Thanks!
|
|

.

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