RE: Backup Fails- Error C: is not a valid drive...
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Tue, 17 Jul 2007 02:10:09 GMT
Hi Robert,
Thanks for your reply.
I am sorry for the delay due to high volume.
I searched in the sbsbakcuplog, there is error:
Error: C: is not a valid drive, or you do not have access.
But it's very strange you can see any related error in application log.
Based on my research on the error message, please take the following steps:
Step 1: Please install the latest SBS updates:
1. Please first install the following hotfix 817688:
817688 "Error on a Request to Write Data to Media" Error Message When You
Use
http://support.microsoft.com/?id=817688
I notice when you installed the hotfix, you got "Setup could not find the
update.inf file needed to update your system". This error occurs when SP1
is installed.
The hotfix for KB817688 is part of Service Pack 1 for Windows2003 as per
<http://support.microsoft.com/kb/824721>, kindly check your windows version
by
clicking Start > Run > Type "winver" without the quotes and let me know if
you
already have SP1 installed.
2. Please also install the following VSS hot fixes:
For SBS 2003 SP0:
A Volume Shadow Copy Service (VSS) update package is available for ...
http://support.microsoft.com/?id=833167
A Volume Shadow Copy Service (VSS) update-2 package is available
http://support.microsoft.com/default.aspx?scid=kb;en-us;887827
For SBS 2003 SP1:
Update is available that fixes various Volume Shadow Copy Service issues in
Windows Server 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;891957
A new Volume Shadow Copy Service update is now available that fixes various
Volume Shadow Copy Service problems in Windows Server 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;913648
Step 2: The problem may be caused by some Anti Virus software, please
temporally uninstall and try again.
Step 3: If you backup to the tape, please ensure the following components
are up-to-date:
1. The driver and firmware of the tape drive
2. The driver and firmware of the controller to which the tape drive is
directly attached.
Also, please change a new tape, then run the backup in Server Management
manually, and check the result.
Step 4: Disable the Exchange writer by editing the registry under
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\Parameters
System: http://support.microsoft.com/?kbid=838183, does the backup work?
Hope this helps.
I am looking forward to hear from you.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
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Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
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<From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
<Organization: Microsoft
<Date: Fri, 06 Jul 2007 12:25:30 GMT
<Subject: RE: Backup Fails- Error C: is not a valid drive...
<X-Tomcat-NG: microsoft.public.windows.server.sbs
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<
<Hi Tom,
<
<Thanks for updating.
<
<I am glad to know the problem is resolved. I'd like to made a summary here:
<
<Problem: Your SBS backup failed with the following error:
<
<Error: C: is not a valid drive, or you do not have access.
<
<Solution: Change a new tape.
<
<For future postings, I would like to list the following information as a
<guideline when submitting new posts in the future. This information will
<help us to understand the issue and situation more quickly. Thank you!
<
<1. Has the server/client/product ever worked?
<2. If so, what changed?
<3. What service packs and updates were applied?
<4. What are the steps to reproduce the problem?
<5. Does it happen the same way on any other systems?
<6. Please provide the exact error message with any screenshots, if
possible.
<
<If you need any assistance in the future, please feel free to post in our
<newsgroup.
<Best regards,
<
<Robert Li(MSFT)
<
<Microsoft CSS Online Newsgroup Support
<
<Get Secure! - www.microsoft.com/security
<
<=====================================================
<
<This newsgroup only focuses on SBS technical issues. If you have issues
<regarding other Microsoft products, you'd better post in the corresponding
<newsgroups so that they can be resolved in an efficient and timely manner.
<You can locate the newsgroup here:
<http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<
<When opening a new thread via the web interface, we recommend you check
the
<"Notify me of replies" box to receive e-mail notifications when there are
<any updates in your thread. When responding to posts via your newsreader,
<please "Reply to Group" so that others may learn and benefit from your
<issue.
<
<Microsoft engineers can only focus on one issue per thread. Although we
<provide other information for your reference, we recommend you post
<different incidents in different threads to keep the thread clean. In
doing
<so, it will ensure your issues are resolved in a timely manner.
<
<For urgent issues, you may want to contact Microsoft CSS directly. Please
<check http://support.microsoft.com for regional support phone numbers.
<
<Any input or comments in this thread are highly appreciated.
<
<=====================================================
<
<This posting is provided "AS IS" with no warranties, and confers no rights.
<
<--------------------
<<Thread-Topic: Backup Fails- Error C: is not a valid drive...
<<thread-index: Ace/TMUbq8YJvdgZRJKeoIUDIU+bsA==
<<X-WBNR-Posting-Host: 207.46.192.207
<<From: =?Utf-8?B?VG9tIE1vcnRvbg==?= <TomMorton@xxxxxxxxxxxxxxxxxxxxxxxxx>
<<References: <3AA5A178-9B23-43BC-86EF-1AD0B8DD6DB3@xxxxxxxxxxxxx>
<<6ty1FTrvHHA.1080@xxxxxxxxxxxxxxxxxxxxxx>
<<Subject: RE: Backup Fails- Error C: is not a valid drive...
<<Date: Thu, 5 Jul 2007 14:38:04 -0700
<<Lines: 195
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<<Importance: normal
<<Priority: normal
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<<Newsgroups: microsoft.public.windows.server.sbs
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<<X-Tomcat-NG: microsoft.public.windows.server.sbs
<<
<<Thanks for the responses.
<<
<<I manage the site remotely. It turns out that when I had asked them to
run
<<the tape cleaner and change the tape they hadn't and so once I did that
it
<<all appears to be working.
<<
<<Tom
<<
<<"Robert Li [MSFT]" wrote:
<<
<<> Hello Tom,
<<>
<<> Thanks for posting in our newsgroup.
<<>
<<> From your description, I know that recently your SBS backup failed with
<the
<<> following error:
<<>
<<> Error: C: is not a valid drive, or you do not have access.
<<>
<<> If I am off-base, please don't hesitate to let me know.
<<>
<<> Please help me collect the following information to make the situation
<more
<<> clearly:
<<>
<<> 1. Where media do you use for backup to, USB disk, tape, or network
<share?
<<>
<<> Based on my research, please take following steps to see if the problem
<can
<<> be resolved:
<<>
<<> Step 1: Please install the latest SBS updates:
<<>
<<> 1. Please first install the following hotfix 817688:
<<>
<<> 817688 "Error on a Request to Write Data to Media" Error Message When
<You
<<> Use
<<> http://support.microsoft.com/?id=817688
<<>
<<> I notice when you installed the hotfix, you got "Setup could not find
<the
<<> update.inf file needed to update your system". This error occurs when
<SP1
<<> is installed.
<<>
<<> The hotfix for KB817688 is part of Service Pack 1 for Windows2003 as
per
<<> <http://support.microsoft.com/kb/824721>, kindly check your windows
<version
<<> by
<<> clicking Start > Run > Type "winver" without the quotes and let me know
<if
<<> you
<<> already have SP1 installed.
<<>
<<> 2. Please also install the following VSS hot fixes:
<<>
<<> For SBS 2003 SP0:
<<>
<<> A Volume Shadow Copy Service (VSS) update package is available for ...
<<> http://support.microsoft.com/?id=833167
<<>
<<> A Volume Shadow Copy Service (VSS) update-2 package is available
<<> http://support.microsoft.com/default.aspx?scid=kb;en-us;887827
<<>
<<> For SBS 2003 SP1:
<<>
<<> Update is available that fixes various Volume Shadow Copy Service
issues
<in
<<> Windows Server 2003
<<> http://support.microsoft.com/default.aspx?scid=kb;en-us;891957
<<>
<<> A new Volume Shadow Copy Service update is now available that fixes
<various
<<> Volume Shadow Copy Service problems in Windows Server 2003
<<> http://support.microsoft.com/default.aspx?scid=kb;en-us;913648
<<>
<<> Step 2: The problem may be caused by some Anti Virus software, please
<<> temporally uninstall and try again.
<<>
<<> Step 3: If you backup to the tape, please ensure the following
<components
<<> are up-to-date:
<<>
<<> 1. The driver and firmware of the tape drive
<<> 2. The driver and firmware of the controller to which the tape drive is
<<> directly attached.
<<>
<<> Also, please change a new tape, then run the backup in Server
Management
<<> manually, and check the result.
<<>
<<> Step 4: Disable the Exchange writer by editing the registry under
<<>
<HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\Parameter
s
<<> System: http://support.microsoft.com/?kbid=838183, does the backup work?
<<>
<<> If the problem persists, please kindly help me collect the following
<<> information for further research:
<<>
<<> 1. Please send all the NTbackup logs to me (The backup logs usually are
<<> stored in
<<> the <Drive:>\Documents and Settings\<User Name>\Local
<Settings\Application
<<> Data\Microsoft\Windows NT\NTBackup\data folder)
<<>
<<> 2. Please send all the SBS backup logs to me (The SBS backup logs are
<<> stored in the
<<> <Drive:>\:\Program Files\Microsoft Windows Small Business
<<> Server\Support\Backup
<<> Logs folder)
<<>
<<> 3. MPS Report
<<>
<<> 1) Download MPS report tool from:
<<>
<http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd
9
<<> 15706/MPSRPT_SETUPPerf.EXE
<<> 2) Run the MPSRPT_SETUPPerf.exe on the server box.
<<> 3) Wait for 10~15 minutes.
<<> 4) Open Windows explorer, navigate to
<<> %SYSTEMROOT%\MPSReports\Setup\Reports\cab\
<<> 5) Send the .cab file to v-robeli@xxxxxxxxxxxx with subject:
<<> 39792298-Backup Fails- Error C: is not a valid drive.
<<>
<<> I am looking forward to hear from you.
<<>
<<> If you need further assistance, please don't hesitate to let me know.
<<>
<<> Best regards,
<<>
<<> Robert Li(MSFT)
<<>
<<> Microsoft CSS Online Newsgroup Support
<<>
<<> Get Secure! - www.microsoft.com/security
<<>
<<> =====================================================
<<>
<<> This newsgroup only focuses on SBS technical issues. If you have issues
<<> regarding other Microsoft products, you'd better post in the
<corresponding
<<> newsgroups so that they can be resolved in an efficient and timely
<manner.
<<> You can locate the newsgroup here:
<<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<<>
<<> When opening a new thread via the web interface, we recommend you check
<the
<<> "Notify me of replies" box to receive e-mail notifications when there
<are
<<> any updates in your thread. When responding to posts via your
<newsreader,
<<> please "Reply to Group" so that others may learn and benefit from your
<<> issue.
<<>
<<> Microsoft engineers can only focus on one issue per thread. Although we
<<> provide other information for your reference, we recommend you post
<<> different incidents in different threads to keep the thread clean. In
<doing
<<> so, it will ensure your issues are resolved in a timely manner.
<<>
<<> For urgent issues, you may want to contact Microsoft CSS directly.
<Please
<<> check http://support.microsoft.com for regional support phone numbers.
<<>
<<> Any input or comments in this thread are highly appreciated.
<<>
<<> =====================================================
<<>
<<> This posting is provided "AS IS" with no warranties, and confers no
<rights.
<<>
<<> --------------------
<<> <Thread-Topic: Backup Fails- Error C: is not a valid drive...
<<> <thread-index: Ace+kvaG5khSY+AsSw+IK4+N6jALZA==
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<<> <From: =?Utf-8?B?VG9tIE1vcnRvbg==?=
<TomMorton@xxxxxxxxxxxxxxxxxxxxxxxxx>
<<> <Subject: Backup Fails- Error C: is not a valid drive...
<<> <Date: Wed, 4 Jul 2007 16:28:01 -0700
<<> <Lines: 16
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<<> <MIME-Version: 1.0
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<<> < charset="Utf-8"
<<> <Content-Transfer-Encoding: 7bit
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<<> <Importance: normal
<<> <Priority: normal
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<<> <Newsgroups: microsoft.public.windows.server.sbs
<<> <Path: TK2MSFTNGHUB02.phx.gbl
<<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:48241
<<> <NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
<<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<<> <
<<> <Hi,
<<> <
<<> <One of the SBS boxes I look after has recently started failing on its
<<> backup
<<> <with the following error message:
<<> <
<<> <Error: C: is not a valid drive, or you do not have access.
<<> <
<<> <I tried running hotfix KB817688, but it came up with the following
<error:
<<> <
<<> <Setup could not find the update.inf file needed to update your system.
<<> <
<<> <Any ideas would be really appreciated.
<<> <
<<> <Regards
<<> <
<<> <Tom
<<> <
<<>
<<>
<<
<
<
.
- References:
- RE: Backup Fails- Error C: is not a valid drive...
- From: Robert Li [MSFT]
- RE: Backup Fails- Error C: is not a valid drive...
- From: Tom Morton
- RE: Backup Fails- Error C: is not a valid drive...
- From: Robert Li [MSFT]
- RE: Backup Fails- Error C: is not a valid drive...
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