fax receiving problems
- From: mctwist <mctwixt@xxxxxxxxx>
- Date: Mon, 16 Jul 2007 07:46:07 -0700
Hi all, I'm having a problem with a fax server at one of my client
site.
I recently installed the SBS 2003 fax server feature with a brand new
USR 325610B (56K Performance Pro Modem). I have a couple of clients
using this same setup with no problems. The driver and firmware have
been updated to the latest version.
We can send fax with no problem. Receiving is a little more tricky.
Some will go thru no problem, others will be partially received, and
this morning while performing some test with a client, were not
received at all. We did some additional testing with the client, and
found out that one of their fax system is a Pitney Bowes 2500MFP, and
that receiving from that device caused our problems. Since I can't ask
them to replace their fax because we can't receive them, I need to
have this fixed on my end. Here;s some log for the errors.
The partially received ones will give me this error in the event
viewer:
Event Type: Error
Event Source: Microsoft Fax
Event Category: Inbound
Event ID: 32034
Date: 05/17/2007
Time: 8:55:01 AM
User: N/A
Computer: SERVER
Description:
An incoming fax could not be received due to a reception error. Only
part of the incoming fax was received. Contact the sender and request
that the fax be resent. File Name: C:\Documents and Settings\All
Users
\Application Data\Microsoft\Windows NT\MSFax\Queue\1C7987A216CD0.tif.
From: 506 737 1940. CallerId: . To: Max Steel. Recovered Pages: 1.
Total Pages: 2. Transmission time: 0:00:29. Device Name: U.S.
Robotics
V92 Fax PCI.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
The ones I'm not receiving at all will give me this error, and will
not even show in the fax console:
Event Type: Error
Event Source: Microsoft Fax
Event Category: Inbound
Event ID: 32092
Date: 06/12/2007
Time: 11:49:45 AM
User: N/A
Computer: SERVER
Description:
The Fax service failed to receive a fax. From: 506 737 1940.
CallerId: . To: Max Steel. Pages: 0. Device Name: U.S. Robotics V92
Fax PCI #2.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
I'm at a loss here, as I already set the answer ring to 2, and
disabled compression on the modem.
It is really important I get this fixed, because most of the failed
faxes are from my clients main supplier: it's an important part of
their business.
I did plug back the old fax machine so they could receive their fax,
but it's only a temporary thing.
Any info will be greatly appreciated.
Thanks,
Stephane
.
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