Re: Exchange problem: NDR 5.2.1
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Wed, 11 Jul 2007 02:14:17 GMT
Hi,
I am glad to know the problem is resolved. I'd like to make a summary here:
Problem: Two of your mail users can't receive
messages from certain person from certain organization and get NDR 5.2.1.
Cause: The problem is caused by corrupt Exchange attribute.
Solution: Recreate mailbox.
For future postings, I would like to list the following information as a
guideline when submitting new posts in the future. This information will
help us to understand the issue and situation more quickly. Thank you!
1. Has the server/client/product ever worked?
2. If so, what changed?
3. What service packs and updates were applied?
4. What are the steps to reproduce the problem?
5. Does it happen the same way on any other systems?
6. Please provide the exact error message with any screenshots, if possible.
If you need any assistance in the future, please feel free to post in our
newsgroup.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
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For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
<From: Anze <kavsek@xxxxxxxxx>
<Newsgroups: microsoft.public.windows.server.sbs
<Subject: Re: Exchange problem: NDR 5.2.1
<Date: Tue, 10 Jul 2007 04:43:59 -0700
<Organization: http://groups.google.com
<Lines: 226
<Message-ID: <1184067839.095957.110070@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
<References: <1182172010.631783.136230@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
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<Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS02.phx.gbl!msrnewsc1
!msrtrans!msrn-in!newshub.sdsu.edu!postnews.google.com!w3g2000hsg.googlegrou
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<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:49436
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<
<I recreated mailboxes and now everything works fine.
<Thanks for help, AN?e
<Robert Li [MSFT] je napisal:
<> Hello,
<>
<> Thanks for posting in our newsgroup.
<>
<> From your description, I know that two of your mail users can't receive
<> messages from certain person from certain organization and get NDR 5.2.1.
<> If I am off-base, please don't hesitate to let me know.
<>
<> Please take the following steps to see if the problem can be resolved:
<>
<> Step 1: If you have third party spam filtering software on SBS server,
<> please disable it and check if the problem persists.
<>
<> Step 2: Check the problematic user's E-mail address in user's properties
in
<> ADUC. If there are multiple e-mail addresses, delete the custom one and
set
<> the system created as Primary e-mail address, then try again.
<>
<> Step 3: Since only 2 users have this problem, the issue may be related to
<> corrupt Exchange attribute, you can follow steps below to reset its
<> Exchange attributes.
<>
<> 1. In Outlook, Export all mails in Mailbox as .PST file.
<>
<> Please follow the instruction below to export all mails in the mailbox as
<> .PST file.
<>
<> 287070 OL2002: How to Back Up, Restore, or Move Outlook Data
<> http://support.microsoft.com/?id=287070
<>
<> 2. Remove the Exchange Attribute for problematic user with corrupt
Exchange
<> Attribute.
<>
<> 1) In Exchange 2003 computer, launch Active Directory Users and
Computers.
<> 2) In the Users Container, right click the user with corrupt attribute,
<> click Exchange Task.
<> 3) Click Remove Exchange Attribute and click Next to finish the process.
<>
<> 3. Run Cleanup Agent
<>
<> 1) In Exchange 2003 computer, launch Exchange System Manager.
<> 2) Expand the mailbox store where the problematic mailbox located, right
<> click the mailboxes container, select Run Cleanup Agent.
<> 3) Then you will see the problematic mailbox with a red X.
<>
<> 4. Create a new mailbox for the user.
<>
<> 1) In Exchange 2003 computer, launch Active Directory Users and
Computers.
<> 2) In the Users Container, right click the user with corrupt attribute,
<> click Exchange Task.
<> 3) Click Create a new Mailbox and select Mailbox Store for the new
mailbox,
<> click Next to finish the process.
<>
<> 5. After that, please follow article 287070 above to import the PST file
in
<> Outlook.
<>
<> How to manage .pst files in Outlook 2002 and in Outlook 2003
<> http://support.microsoft.com/kb/287070
<>
<> Please check if the problem disappears.
<>
<> Step 4: Please apply the hotfix in the following KB:
<>
<> Note: Please contact CSS to get this hotfix.
<>
<> A user receives an NDR that contains a 5.2.1 status code when the user
<> tries to send an e-mail message to a public folder in Exchange Server
2003
<>
<> http://support.microsoft.com/kb/873393/en-us
<>
<> If the problem persists, please help me connect the following information
<> for further research:
<>
<> 1. A sample of NDR
<>
<> 2. MPS Report
<>
<> 1.Visit
<>
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
<> 15706/MPSRPT_Exchange.EXE to download the file.
<>
<> 2. Run the MPSRPT_Exchange.EXE on the server box.
<>
<> 3. Wait for 10~15 minutes.
<>
<> 4. Open Windows explorer, navigate to
%SYSTEMROOT%\MPSReports\Exchange\cab\
<>
<> 5. Send the .cab file directly to v-robeli@xxxxxxxxxxxxx with subject:
<> 39636999-Exchange problem: NDR 5.2.1
<>
<> I am looking forward to hear from you.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
the
<> "Notify me of replies" box to receive e-mail notifications when there are
<> any updates in your thread. When responding to posts via your newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly. Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
rights.
<>
<> --------------------
<> <From: Anze <kavsek@xxxxxxxxx>
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <Subject: Exchange problem: NDR 5.2.1
<> <Date: Mon, 18 Jun 2007 06:06:50 -0700
<> <Organization: http://groups.google.com
<> <Lines: 42
<> <Message-ID: <1182172010.631783.136230@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
<> <NNTP-Posting-Host: 193.2.237.20
<> <Mime-Version: 1.0
<> <Content-Type: text/plain; charset="iso-8859-2"
<> <X-Trace: posting.google.com 1182172010 9191 127.0.0.1 (18 Jun 2007
<> 13:06:50 GMT)
<> <X-Complaints-To: groups-abuse@xxxxxxxxxx
<> <NNTP-Posting-Date: Mon, 18 Jun 2007 13:06:50 +0000 (UTC)
<> <User-Agent: G2/1.0
<> <X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1;
SV1;
<> .NET CLR 1.1.4322),gzip(gfe),gzip(gfe)
<> <X-HTTP-Via: 1.0 nproxy26.gov.si:80 (squid/2.5.STABLE6)
<> <Complaints-To: groups-abuse@xxxxxxxxxx
<> <Injection-Info: u2g2000hsc.googlegroups.com; posting-host=193.2.237.20;
<> < posting-account=M7-bYw0AAACHZxPXUBfoiClFT-EPNxCT
<> <Bytes: 2195
<> <Path:
<>
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<>
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<>
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<> roups.com!not-for-mail
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:44631
<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <
<> <
<> <Hello folk!
<> <
<> <I have SBS 2003 Premium with Exchange mail server SP2. Two of my mail
<> <users can't recieve messages from certain person from certain
<> <organization. Others can.
<> <
<> <Here is NDR report:
<> <
<> <-----------------------------------------------
<> <This is an automatically generated Delivery Status Notification.
<> <
<> <Delivery to the following recipients failed.
<> <
<> <recipient@xxxxxxxxxxxx
<> <
<> <
<> <Reporting-MTA: dns;myserver.mydomain.com
<> <Received-From-MTA: dns;smtp.domain.com
<> <Arrival-Date: Tue, 12 Jun 2007 08:48:08 +0200
<> <
<> <Original-Recipient: rfc822;recipient@xxxxxxxxxxxx
<> <Final-Recipient: rfc822;recipient@xxxxxxxxxxxx
<> <Action: failed
<> <Status: 5.2.1
<> <X-Display-Name: User =?unicode-1-1-utf-7?Q?+ARA-uki+AQc-?=
<> <
<> <-----------------------------------------------
<> <
<> <About this error I found these answers:
<> <http://support.microsoft.com/kb/284204
<> <
<> <it says: message too big or SID not found.
<> <
<> <I checked the size and it's only 2Kb. Users are members of my AD and
<> <have SID, he gets all his emails from other people inside and outside
<> <organization.
<> <
<> <Any other suggestions?
<> <
<> <Thanx, A
<> <
<> <
<
.
- References:
- Re: Exchange problem: NDR 5.2.1
- From: Anze
- Re: Exchange problem: NDR 5.2.1
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