Re: Fax service failing to send faxes out? Receives ok.
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Mon, 02 Jul 2007 09:56:27 GMT
Hi Gaylen,
Thanks for your updating.
I am sorry for the delay due to the weekend.
According to your description, please take the following steps:
Step 1: The default fax permission for SBS server is listed as following,
please have a check:
1. Open Server management
2. Right click Fax(Local) and click properties
3. In the security tab, you would see the following default permission.
Administrators: Allow - Fax, Manage Fax Configuration, Manage Fax Document
Special Permissions - Allow - All allow
SBS Fax Operators: Allow - Fax, Manage Fax Document
Special Permissions - Allow - Submit Low Priority Fax, Submit Normal
Priority Fax, Submit High Priority Fax, View Fax Jobs, Manage Fax Jobs,
View Incoming Message Archive, Manage Incoming Message Archive, View
Outgoing Message Archive, Manage Outgoing Message Archive,
Everyone: Allow - Fax
Special Permissions - Allow - Submit Low Priority Fax, Submit Normal
Priority Fax, Read Permission.
Step 2: Please make a clean boot to make sure the problem is not caused
third party software:
1. Click Start->Run...->type msconfig and press Enter.
2. Click Services tab and select Hide All Microsoft Services and Disable
All third party Services.
3. Click Startup tab and Disable All startup items.
4. Click OK and choose Restart.
5. After reboot, check whether the problem still occurs.
6. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.
Step 3: Please uninstall the Anti Virus software on SB S server and check
again.
I would be appreciated if collect the information I requested and I will do
further research. Thanks for your time.
I am looking forward to hear from you.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
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For urgent issues, you may want to contact Microsoft CSS directly. Please
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Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
<From: "Claus" <cjobes@xxxxxxxxxxxxx>
<References: <O2op#AduHHA.2360@xxxxxxxxxxxxxxxxxxxx>
<jEhbezfuHHA.360@xxxxxxxxxxxxxxxxxxxxxx>
<#jdAsWluHHA.484@xxxxxxxxxxxxxxxxxxxx>
<Subject: Re: Fax service failing to send faxes out? Receives ok.
<Date: Sat, 30 Jun 2007 11:32:27 -0400
<Lines: 174
<X-Priority: 3
<X-MSMail-Priority: Normal
<X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
<X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3138
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<Message-ID: <uYAVlwyuHHA.4084@xxxxxxxxxxxxxxxxxxxx>
<Newsgroups: microsoft.public.windows.server.sbs
<NNTP-Posting-Host: ip68-100-76-210.dc.dc.cox.net 68.100.76.210
<Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:47420
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<Gaylen,
<
<Fax boards or external fax modems do hang once in a while. Some fax modems
<are more reliable than others. When you do a search in this group you
will
<find some recommendations with regard to fax modems.
<
<The only thing you can do is to monitor the outbox and reboot the modem if
<it appears to hang.
<
<As to sending from the server, you are correct that it is a permission
issue
<and I wouldn't change it unless you absolutely have to send faxes from the
<server directly.
<
<--
<Claus
<"Gaylen Michael" <myfullname@xxxxxxxxxxx> wrote in message
<news:%23jdAsWluHHA.484@xxxxxxxxxxxxxxxxxxxxxxx
<>I came to realize last night after researching this problem a bit more
<>online...that some of this problem is related to the user account and
<>permissions of the sender. For example when I was testing from the
<>administrator account on the server itself the faxes would not even reach
<>the outbox in FSM. However, once I logged into one of the client XP
<>machine and tested the sending of a fax then it successfully sent out the
<>fax and went through just fine. Keep in mind this is only after I
rebooted
<>the server. Before the reboot no faxes were going out successfully,
<>however the faxes sent from the client machines were at least reaching
the
<>outbox on the server.
<>
<> So - there are 2 issues here that I can tell thus far. One is related
to
<> permissions which prevent the fax from even reaching the outbox queue.
<> The second and more important issue is related to when the fax stopped
<> sending successfully from an authorized user account and what caused all
<> faxes to then fail after this event occurred.
<>
<> Hopefully this information helps while I am gathering the logs you are
<> requesting. As for the changes...that's what makes this issue soo
<> troubling. I know you won't like hearing this, but I don't recall any
<> changes made to the server when the faxes stopped sending this week.
<>
<> Thx,
<> Gaylen
<>
<>
<> "Robert Li [MSFT]" <v-robeli@xxxxxxxxxxxxxxxxxxxx> wrote in message
<> news:jEhbezfuHHA.360@xxxxxxxxxxxxxxxxxxxxxxxxx
<>> Hi Gaylen,
<>>
<>> Thanks for posting in our newsgroup.
<>>
<>> Please let me know the following information to make the situation more
<>> clearly:
<>>
<>> 1. Do all the users or some pecific users have the problem?
<>> 2. Will the same occur when you send fax out on SBS server?
<>> 3. What important change did you made before the problem begins to
occur?
<>>
<>> First please check if the device is in the HCL list.
<>>
<>> More information:
<>>
<>> http://www.windowsservercatalog.com/
<>>
<>> Please help me collect the following information for further research:
<>>
<>> 1. MPS Report
<>>
<>> 1) Download MPS report tool from:
<>>
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
<>> 15706/MPSRPT_SETUPPerf.EXE
<>> 2) Run the MPSRPT_SETUPPerf.exe on the server box.
<>> 3) Wait for 10~15 minutes.
<>> 4) Open Windows explorer, navigate to
<>> %SYSTEMROOT%\MPSReports\Setup\Reports\cab\
<>> 5) Send the .cab file to us.
<>>
<>> 2. Fax Activity log
<>>
<>> a. Enable the full Fax event logs. Right-click the Fax snap-in and
choose
<>> 'Properties'. In 'Event Reports' tab, tune all the scroll bar to the
<>> right
<>> site (High).
<>> b. Click 'Activity Logging' tab, check the option boxes to enable the
Fax
<>> activity logging. Modify the log folder location to C:\ActivityLog\
<>> (Please
<>> create the folder first).
<>> c. Restart the Fax service. Send several Fax's to the SBS server. After
<>> reproducing the problem, wait for a few minutes and go back to the
<>> server.
<>> Collect the logs from C:\ActivityLog\
<>>
<>> Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
<>> 39738887-Fax service failing to send faxes out? Receives ok.
<>>
<>> I am looking forward to hear from you.
<>>
<>> If you need further assistance, please don't hesitate to let me know.
<>>
<>> Best regards,
<>>
<>> Robert Li(MSFT)
<>>
<>> Microsoft CSS Online Newsgroup Support
<>>
<>> Get Secure! - www.microsoft.com/security
<>>
<>> =====================================================
<>>
<>> This newsgroup only focuses on SBS technical issues. If you have issues
<>> regarding other Microsoft products, you'd better post in the
<>> corresponding
<>> newsgroups so that they can be resolved in an efficient and timely
<>> manner.
<>> You can locate the newsgroup here:
<>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>>
<>> When opening a new thread via the web interface, we recommend you check
<>> the
<>> "Notify me of replies" box to receive e-mail notifications when there
are
<>> any updates in your thread. When responding to posts via your
newsreader,
<>> please "Reply to Group" so that others may learn and benefit from your
<>> issue.
<>>
<>> Microsoft engineers can only focus on one issue per thread. Although we
<>> provide other information for your reference, we recommend you post
<>> different incidents in different threads to keep the thread clean. In
<>> doing
<>> so, it will ensure your issues are resolved in a timely manner.
<>>
<>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<>> check http://support.microsoft.com for regional support phone numbers.
<>>
<>> Any input or comments in this thread are highly appreciated.
<>>
<>> =====================================================
<>>
<>> This posting is provided "AS IS" with no warranties, and confers no
<>> rights.
<>>
<>> --------------------
<>> <From: "Gaylen Michael" <myfullname@xxxxxxxxxxx>
<>> <Subject: Fax service failing to send faxes out? Receives ok.
<>> <Date: Thu, 28 Jun 2007 17:04:05 -0500
<>> <Lines: 10
<>> <X-Priority: 3
<>> <X-MSMail-Priority: Normal
<>> <X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
<>> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3138
<>> <X-RFC2646: Format=Flowed; Original
<>> <Message-ID: <O2op#AduHHA.2360@xxxxxxxxxxxxxxxxxxxx>
<>> <Newsgroups: microsoft.public.windows.server.sbs
<>> <NNTP-Posting-Host: 206.80.74.171
<>> <Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
<>> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:47070
<>> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<>> <
<>> <Anyone ever seen this behavior? Logs tell me that the call is not
<>> answered
<>> <but I know for a fact that it's not even placing the call as I'm
<>> watching
<>> it
<>> <from both ends.
<>> <
<>> <Got me baffled.
<>> <
<>> <Thx,
<>> <Gaylen
<>> <
<>> <
<>> <
<>>
<>
<>
<
<
<
.
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