RE: RIS hangs on Windows XP Setup screen
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Thu, 28 Jun 2007 09:58:39 GMT
Hi Brian,
Thanks for your reply.
Please try the following steps:
1. If the problematic clients are equipped with some dual-port Gigabit NIC
to install Windows from a RIS server, the problem may occur when booting
from PXE using port-B, but not when using Port-A.
Please check the following KB article:
814788 RIS Installation Stops if the Network Cable Uses Port B of a
Dual-Port
http://support.microsoft.com/?id=814788
2. Please contact the hardware manufacturer to see if there is update for
the BIOS. If yes, please upgrade the BIOS to the latest version first.
(Note: Upgrading BIOS is complicated and could lead to serious problems if
performed incorrectly. Please contact the manufacturer if necessary.)
3. Please use another computer (for example, a desktop computer with
different brands of NIC, Video Adapter and other configurations) to see if
the problem still persists.
4. Please check the permissions on the RIS image and the SIF file are
correct.
If the problem persists, please help me collect the following information:
1. Send me a RIS Full Debug Mode log. Please rename the
%SystemRoot%\Debug\Binlsvc.log file (if existing) and refer to the
following article for detailed steps:
236033 HOW TO: Enable Debug Mode for Remote Install Servers
http://support.microsoft.com/?id=236033
2. MPS Report
a. Visit
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_DirSvc.EXE to download the file.
b. Run the MPSRPT_DirSvc.exe on the server box.
c. Wait for 10~15 minutes.
d. Open Windows explorer, navigate to
%SYSTEMROOT%\MPSReports\DirSvc\Logs\cab\
e. Send the .cab file directly to me.
Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
39715576-RIS hangs on Windows XP Setup screen.
I am looking forward to hear from you.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
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<Subject: RE: RIS hangs on Windows XP Setup screen
<Date: Wed, 27 Jun 2007 15:22:02 -0700
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<Robert,
<
<I recreated the 2nd image using \RemoteInstall\Admin\i386\riprep.exe on a
<system that was previously installed from the original 2nd image (when it
Was
<working).
<
<Same problem.
<
<If you think it will help; I will do a "clean" install from the 1st image
<(that continues to work), install All the client apps required, and then
<riprep.exe that instalation to replace the (failing) 2nd image...
<but I have the feeling that it is some other problem.
<
<Signed drivers have the same name as the default XP drivers, right? Does
<the Groveler know what ones to keep?
<
<ISA maybe timing out the connection?
<
<Are there any logs I can look at?
<
<Thanks again!
<Brian
<
.
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- From: Robert Li [MSFT]
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