RE: XP clients ftp

Hello Scott,

Thank you for kind update.

I'm glad to hear that things are working correctly for you now.

I'd like to make a summary for this post:

Issue:
=============
Cannot access external FTP site from internal clients which behind the RRAS
(SBS)

Resolutions:
=============
Stop Application Layer Gateway service on SBS

Please do not hesitate to post in this great newsgroup if you need any
assistance in the future. I look forward to working with you again.

Thank you and have a nice day,

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
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Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: XP clients ftp
| thread-index: Ace4rWH6ztywfs21RxqqyziczrD6+A==
| X-WBNR-Posting-Host: 207.46.19.168
| From: =?Utf-8?B?U2NvdHQ=?= <Scott@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <190B6CAC-ED89-4FBC-8A1E-FBBDDDDD02DE@xxxxxxxxxxxxx>
<aARk$#7tHHA.1088@xxxxxxxxxxxxxxxxxxxxxx>
<ABF58A6A-2E99-482D-B710-7F0706F17A8E@xxxxxxxxxxxxx>
<8101F0BA-481E-4120-BDE5-932D74C636FB@xxxxxxxxxxxxx>
<6X0dNAJuHHA.2220@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: XP clients ftp
| Date: Wed, 27 Jun 2007 04:22:01 -0700
| Lines: 307
| Message-ID: <3163A9F6-B416-4895-B767-282F009343C2@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:46593
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Thanks Terrence.
| The issue was resolved by stopping the Application Layer Gateway service.
|
| Scott
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Scott,
| >
| > Thank you for kind update. And I'm sorry for the misunderstanding of
your
| > situation.
| >
| > 1. If the Application Layer Gateway service started on your SBS, please
| > stop it and have a try.
| >
| > Note: Application Layer Gateway service is usually used with FTP Server
to
| > allow FTP clients to access the FTP server through firewall. When
internal
| > clients access the external FTP servers, the FTP packets are
transferred
| > through the SBS server, the Application Layer Gateway service processes
| > these FTP packets incorrectly, and as a result, the FTP connection
failed.
| >
| > 2. Disabled Receive Side Scaling and task offload by making following
| > registry
| > changes
| > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
| >
| > EnableRSS=0
| >
| > Similarly went into
| > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
| >
| > Created dword DisableTaskOffload and gave it value 1
| >
| > 3. The problem is probably related to the security update 'MS05-019'.
Here,
| > I suggest you try the fix in the following KB article to see if the
problem
| > can be resolved
| >
| > 898060 Installing security update MS05-019 or Windows Server 2003
Service
| > Pack 1 may cause network connectivity between clients and servers to
fail
| > http://support.microsoft.com/default.aspx?scid=kb;EN-US;898060
| >
| > 4. If the problem persists, you may open regedit program. Navigate to
the
| > following key:
| > HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\TCPIP\Parameters\
| >
| > Change the value MaxUserPort to 40000. Reboot the server to see what
the
| > result is.
| >
| > If the problem still occurs, you may try the instructions in the
following
| > KB article:
| > 900926 Recommended TCP/IP settings for WAN links with a MTU size of
less
| > than 576
| > http://support.microsoft.com/default.aspx?scid=kb;EN-US;900926
| >
| > 5. Please try to log on to the FTP server by including a user name and
a
| > password in the URL. Use the following format:
| >
| > ftp:// User_Name : Password @ FTP_Server
| >
| > There is a sample of the URL you need to enter in IE:
| >
| > ftp://abc:123@xxxxxxxxxxxxxxx (ABC is the username and 123 is the
password)
| >
| > Note: When you follow these steps to log on to a secure FTP site, the
user
| > name and the password may be displayed in plain text in the Internet
| > Explorer title bar or status bar.
| >
| > If we cannot resolve the issue after we perform the above steps, please
| > kindly help me collect some information for further investigation:
| >
| > 1. Can you access ftp://ftp.microsoft.com/ from internal client thru IE?
| >
| > 2. Gather MPS report on SBS
| >
| > a. Download MPSrepot_network from
| >
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
| > 15706/MPSRPT_NETWORK.EXE
| >
| > b. Run MPSRPT_NETWORK.exe on the server box.
| >
| > c. The tool will automatically collect the information. This procedure
will
| > take 10~15 minutes.
| >
| > d. Open Windows Explorer, navigate to the folder:
| > %SystemRoot%\MPSReports\Network\Reports\Cab\
| >
| > e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx
| >
| > Hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: XP clients ftp
| > | thread-index: Ace4ZL1xUJJhp6/dTs2tUkLGdl2MoQ==
| > | X-WBNR-Posting-Host: 207.46.193.207
| > | From: =?Utf-8?B?U2NvdHQ=?= <Scott@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <190B6CAC-ED89-4FBC-8A1E-FBBDDDDD02DE@xxxxxxxxxxxxx>
| > <aARk$#7tHHA.1088@xxxxxxxxxxxxxxxxxxxxxx>
| > <ABF58A6A-2E99-482D-B710-7F0706F17A8E@xxxxxxxxxxxxx>
| > | Subject: RE: XP clients ftp
| > | Date: Tue, 26 Jun 2007 19:42:01 -0700
| > | Lines: 217
| > | Message-ID: <8101F0BA-481E-4120-BDE5-932D74C636FB@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:46507
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Hi Terrence,
| > | As mentioned my site uses SBS2003 standard edition. No ISA.
| > | The site that I am trying to FTP into is 155.144.24.53.
| > | If you try it (from outside of my SBS network) you can see that a
logon
| > | window appears.
| > | If you try it from a client on the SBS network this logon window does
not
| > | appear, but this window does...
| > | FTP Folder Error
| > | Windows cannot access this folder. Make sure you typed the file name
| > | correctly & that you have permissions to access the folder.
| > | I have tried changing the settings within IE (Enable folder view....
&
| > Use
| > | passive FTP) & it made no difference.
| > | What else can I try??
| > | "Scott" wrote:
| > |
| > | > Hi Terence,
| > | > This server does not run ISA. It is the STANDARD version of SBS2003.
| > | > Scott
| > | >
| > | > "Terence Liu [MSFT]" wrote:
| > | >
| > | > > Hello Scott,
| > | > >
| > | > > Thank you for posting here.
| > | > >
| > | > > According to your description, I understand that you cannot
access
| > external
| > | > > FTP site from internal clients which behind the ISA server 2004
thru
| > a 3rd
| > | > > party program. If I have misunderstood the problem, please don't
| > hesitate
| > | > > to let me know.
| > | > >
| > | > > First, please let me know: can you access the external FTP site
from
| > | > > internal clients via IE?
| > | > >
| > | > > Based on my research, I suggest we try the following steps to see
if
| > we can
| > | > > resolve this issue:
| > | > >
| > | > > 1. You have to rerun the CEICW to make sure your SBS 2003 server
have
| > right
| > | > > network configuration. Go through the follow KB and Rerun CEICW
again
| > | > > carefully.
| > | > >
| > | > > How to configure Internet access in Windows Small Business Server
2003
| > | > > http://support.microsoft.com/kb/825763/en-us
| > | > >
| > | > > 2. Please ensure the client computers are logon SBS domain.
| > | > >
| > | > > 3. Please install ISA firewall client on client computers:
| > | > > On the client computer, access \\SBSname\mspclnt\, and run
setup.exe
| > to
| > | > > install ISA 2004 firewall client.
| > | > >
| > | > > 4. Please open client IE Internet Options->Connections tap->LAN
| > settings
| > | > > button->Advanced button
| > | > > In the Exceptions box, input the FTP site IP address or domain
name.
| > Click
| > | > > OK three times to finish.
| > | > >
| > | > > Then, test the FTP in different client mode. Open Internet
Explorer,
| > click
| > | > > 'Tools'->'Internet Options'. In 'Advanced' tab, modify the
settings
| > and
| > | > > then try the FTP access:
| > | > > a. Check 'Enable folder view for FTP site' option; uncheck 'Use
| > Passive
| > | > > FTP' option (The IE will work in Active mode FTP). Does the issue
| > reoccur?
| > | > > b. Uncheck 'Enable folder view for FTP site' option; check 'Use
| > Passive
| > | > > FTP' option (The IE will work in Passive mode FTP). Does the
issue
| > reoccur?
| > | > >
| > | > > If we cannot resolve the issue after we perform the above steps,
| > please
| > | > > kindly help me collect some information for further investigation:
| > | > >
| > | > > 1. What's kind of 3rd party program need to access the FTP site?
| > | > >
| > | > > 2. What's the detail address of the FTP site? Does it request
| > | > > authentication?
| > | > >
| > | > > 3. Do you get any error page when you access the FTP site thru
IE?
| > Please
| > | > > capture screenshots on the error page and send the pictures to me
at
| > | > > v-terliu@xxxxxxxxxxxxx
| > | > >
| > | > > 4. Can you access ftp://ftp.microsoft.com/ from internal client
thru
| > IE?
| > | > >
| > | > > 5. Please help to gather the ISA Info:
| > | > >
| > | > > 1) Download the file from the following URL:
| > | > >
| > | > > http://www.isatools.org/tools/isainfo.zip
| > | > >
| > | > > 2) Extract all files to a folder on ISA server.
| > | > >
| > | > > 3) Double click Isainfo.js. This will generate 2 files
| > | > > ISAInfo2004-<computer-name>.log and
ISAInfo2004-<computer-name>.xml
| > in the
| > | > > current folder.
| > | > >
| > | > > 4) Please send these files to me at v-terliu@xxxxxxxxxxxxx
| > | > >
| > | > > 6. Please also help to gather the ISA logs:
| > | > >
| > | > > 1) Schedule a down time.
| > | > >
| > | > > 2) Open ISA 2004 management console.
| > | > >
| > | > > 3) Expand the server node and highlight 'Monitoring'.
| > | > >
| > | > > 4) In the right pane, switch to the 'Logging' tab, make sure the
| > 'Task
| > | > > Pane' is showed there.
| > | > >
| > | > > 5) In the 'Task Pane', click 'Configure Firewall Logging' under
| > 'Logging
| > | > > Tasks', and then switch the 'log storage format' from 'MSDE
database'
| > | > > (default) to 'File'.
| > | > >
| > | > > 6) Switch to the 'Fields' tab, click 'Select All', and then click
OK.
| > | > >
| > | > > 7) In the 'Task Pane', click 'Configure Web Proxy Logging' under
| > 'Logging
| > | > > Tasks', and then switch the 'log storage format' from 'MSDE
database'
| > | > > (default) to 'File'.
| > | > >
| > | > > 8) Switch to the 'Fields' tab, click 'Select All', and then click
OK.
| > | > >
| > | > > 9) Click 'Apply' to save changes and update the configuration.
| > | > >
| > | > > 10) Temporarily disable the Firewall service. To do that, please
| > click
| > | > > Monitoring | Services tab, and then right click 'Microsoft
Firewall'
| > to
| > | > > choose 'Stop'.
| > | > >
| > | > > 11) Clear the current existing W3C logs. To do that, go to the
log
| > saving
| > | > > directory and clean any existing .W3C logs. By default, the logs
will
| > be
| > | > > saved to 'C:\Program Files\Microsoft ISA Server\ISALogs'. (Some
MDF
| > may not
| > | > > be able to deleted, that's normal.) You may backup them first
and
| > then
| > | > > delete them.
| > | > >
| > | > > 12) Go back to the ISA 2004 management console, and then Start
the
|

.