Re: RWW timing out after 20 minutes

Hello Ricky,

Thank you for kind update.

Does this issue happen when you access RWW from SBS itself?

I think we can try to re-install the RWW component on SBS:

1. Stop the IISADMIN service and renamed the remote folder under c:\Inetpub
(by default)

2. Insert the CD-3 of SBS and reinstall the RWW by executing the remote.msi
file

3. Run IISRESET

4. Then run CEICW again.

Then test this issue.

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
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Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: RWW timing out after 20 minutes
| thread-index: Ace4H7ps8rJRNgZBRpWYg6D2WEEg1g==
| X-WBNR-Posting-Host: 207.46.193.207
| From: =?Utf-8?B?Umlja3k=?= <Ricky@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <710022AC-25AC-4E0F-A47D-E1FEAEB29C9C@xxxxxxxxxxxxx>
<ur0KVapqHHA.5032@xxxxxxxxxxxxxxxxxxxx>
<MPG.20d620454414bd579896ed@xxxxxxxxxxxxxxxxx>
<4638510C-8B2C-494B-8C96-A40CF2520343@xxxxxxxxxxxxx>
<uW3IHQNrHHA.2116@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: RWW timing out after 20 minutes
| Date: Tue, 26 Jun 2007 11:28:01 -0700
| Lines: 182
| Message-ID: <CF03B9F2-A8EA-48EC-8475-6678445614A5@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
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| Content-Class: urn:content-classes:message
| Importance: normal
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| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:46420
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hello everyone,
|
| Just as an update:
|
| I have performed all of the steps provided to include contacting the ISP
and
| questioning whether they block ports, and they indicated that they do
not. I
| then as suggested tried RWW from within the network and once again got
| knocked off at around 20 minutes.
|
| I am considering reinstalling SharePoint Services, do you think that
might
| help with this problem?
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Ricky,
| >
| > Thank you for posting here.
| >
| > Please check the following settings:
| >
| > I. TSweb timeout
| > ====================
| > 1. Make a copy of the C:\InetPub\Remote\tsweb.aspx file in the event
you
| > need to revert quickly.
| > 2. Edit tsweb.aspx with notepad.
| > 3. Search for "MsRdpClient.AdvancedSettings2.MinutesToIdleTimeout"
(without
| > the quotation marks) with a value of "= <%=rapLinks.timeoutSeconds
| > / 120%>. Change the value to the actual time out or no more than 240 as
| > testing with values over 240 result in the connection failure.
| > 4. Save the changes in the file and exit notepad.
| > 5. Restart the IIS Service or restart the SBS Server.
| >
| > II. Remote Web Workplace timeout:
| > ======================
| > The time out values (in minutes) are configurable in the registry, at:
| >
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\RemoteUserPortal\P
| > ublicTimeOut
| > REG_DWORD: 20 (Default)
| >
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\RemoteUserPortal\T
| > rustedTimeOut
| > REG_DWORD: 120 (Default)
| >
| > The PublicTimeOut is used when the user checks the box for "I'm using a
| > public or shared computer" on the RWW logon page. The TrustedTimeOut is
| > used when the user unchecks this checkbox. You can change the time out
| > settings here.
| >
| > III. ASP.NET timeout
| > ======================
| > Edit the C:\inetpub\remote\web.config file.
| > Look for line:
| > <forms name="RemotePortalAuth" loginurl="logon.aspx" protection="All"
| > path="/" timeout="120" />
| > timeout = value in minutes of your largest timeout value.
| >
| > The default timeout in SBS 2003 is 120 minutes.
| >
| > IV. IIS timeout:
| > =======================
| > 1. Go to Server Management -> Advanced Management -> Internet
Information
| > Server.
| > 2. Expand [Server Name] -> Web Sites -> Default Web Site.
| > 3. Right click Remote and choose Properties, in Virtual Directory tab,
| > click the Configuration button and select the Options tab, modify the
| > session timeout settings. The Default Session timeout in SBS 2003 is
120
| > minutes.
| >
| > V. ISP timeout:
| > =======================
| > As Leythos said, the ISP may have some session timeout settings, please
| > contact your ISP to check it.
| >
| > VI. Router timeout:
| > ========================
| > As I know, some router or ADSL modem will have session timeout
| > configuration options, please try to contact your hardware vendor to
check
| > it.
| >
| > Additional, please try to access the RWW from SBS itself, then test
this
| > issue.
| >
| > Hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: RWW timing out after 20 minutes
| > | thread-index: AcesMPDtYGkfCFvzSPilssIaOzYtdQ==
| > | X-WBNR-Posting-Host: 207.46.19.168
| > | From: =?Utf-8?B?Umlja3k=?= <Ricky@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <710022AC-25AC-4E0F-A47D-E1FEAEB29C9C@xxxxxxxxxxxxx>
| > <ur0KVapqHHA.5032@xxxxxxxxxxxxxxxxxxxx>
| > <MPG.20d620454414bd579896ed@xxxxxxxxxxxxxxxxx>
| > | Subject: Re: RWW timing out after 20 minutes
| > | Date: Mon, 11 Jun 2007 07:01:00 -0700
| > | Lines: 30
| > | Message-ID: <4638510C-8B2C-494B-8C96-A40CF2520343@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:43101
| > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Thanks for the quick reponses,
| > |
| > | They're actually geting disconnected at 20-30 minutes of being
connected.
| > | Just to test the issue a started to perform a search on the net for
some
| > | information, and sure enough around 20 minutes I got disconnected.
like I
| > | mentioned before I did make the changes to the reg keys
| > | RemoteUserPortal\TrustedTimeOut and RemoteUserPortal\PublicTimeout
they
| > both
| > | have the setting of (120)
| > |
| > | "Leythos" wrote:
| > |
| > | > In article <ur0KVapqHHA.5032@xxxxxxxxxxxxxxxxxxxx>,
kweilbacMVP@xxxxxxx
| > | > says...
| > | > > is it timing out after 20 minutes of inactivity, or after being
| > connected
| > | > > for 20 minutes? i don't see any posts where making the
appropriate
| > registry
| > | > > change to the RemoteUserPortal\TrustedTimeOut key does not work.
| > |
| > | > > We had a customer that was being disconnected after 15 minutes -
it
| > | > appears that the ISP firewall is doing a disconnect of any session
that
| > | > was inactive for 15 minutes. I got the ISP to change it to 3 hours
and
| > | > all is good now, this could be the same issue for the OP.
| > | >
| > | > --
| > | >
| > | > Leythos
| > | > - Igitur qui desiderat pacem, praeparet bellum.
| > | > - Calling an illegal alien an "undocumented worker" is like calling
a
| > | > drug dealer an "unlicensed pharmacist"
| > | > spam999free@xxxxxxxxxx (remove 999 for proper email address)
| > | >
| > |
| >
| >
|

.

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