RE: (Very) Slow browsing server shares - Net Work Monitor shows ca
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Wed, 27 Jun 2007 10:10:22 GMT
Hello Customer,
Thank you for kind update.
I'm sorry for that my suggestions bring you some more trouble. You can feel
free to rollback if the change cannot make any effect on your issue.
If this issue happen only when browse shared folders on SBS from one XP
client computer, this will be a client side error. Please try the following
steps:
1. Please try to reset TCP/IP on the XP client. Go through the following
steps:
How to reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/?id=299357
Then test this issue.
2. Do clean boot on this XP client, and then test this issue.
To clean boot the problematic computer, please use the steps below:
a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.
b. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.
c. Click to clear the check mark from the "Load startup items" below
Selective Startup.
d. Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remained Non-Microsoft
Services.
e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.
f. After restarting, please check whether this issue will reoccur.
g. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.
If this issue happen on all client computers, please try the following
steps:
1. Disable SMB signing in the whole clients and SBS:
1) Make sure the following policies are all ''Disable'' (instead of ''Not
defined'') in BOTH ''Default Domain Policy'' and ''Default Domain
Controller Policy'':
A. Microsoft network client: Digitally sign communications (always):
Disabled
B. Microsoft network client: Digitally sign communications (if server
agrees): Disabled
C. Microsoft network server: Digitally sign communications (always):
Disabled
D. Microsoft network server: Digitally sign communications (if client
agrees): Disabled
E. LAN Manager Authentication Level set to Send LM and NTLM - use NTLMv2
session security if negotiated
You can find the policy as following:
A. Open Server Management, and then expand Advanced Management | Group
Policy Management | Forest | Domains | Server name.
B. Right click Default Domain Policy and select Edit.
C. In Group Policy Object Editor, expand Computer Configuration | Windows
Settings | Security Settings | Local Policies.
D. Click Security Options.
E. Open Server Management, and then expand Advanced Management | Group
Policy Management | Forest | Domains | Server name | Domain Controllers.
F. Right click Default Domain Controllers Policy and select Edit.
G. In Group Policy Object Editor, expand Computer Configuration | Windows
Settings | Security Settings | Local Policies.
H. Click Security Options.
2) Still on the DC, issue ''gpupdate /force'' in a command console.
3) Restart the DC and client computer to take effect.
More information:
298804 Internet firewalls can prevent browsing and file sharing
http://support.microsoft.com/?id=298804
2. You can try to install the update to see if it helps.
898060 Installing security update MS05-019 or Windows Server 2003 Service
Pack 1 may cause network connectivity between clients and servers to fail
http://support.microsoft.com/default.aspx?scid=kb;EN-US;898060
899148 Some firewalls may reject network traffic that originates from
Windows Server 2003 Service Pack 1-based computers
http://support.microsoft.com/?kbid=899148
Server Message Block communication between a client-side SMB component and
a server-side SMB component is not completed if the SMB signing settings
are mismatched in Group Policy or in the registry
http://support.microsoft.com/?kbid=916846
After applying above the hotfixes, please reboot the server box and client
computer and then test the issue to see if the issue fixed.
3. Make sure that you have selected Enable NetBIOS over TCP/IP on all local
and remote computers and SBS server internal NIC as following:
1) Right click My Network Places and select Properties.
2) Right click Local Area Connection (client computer)/Network Connection
(server) and select Properties.
3) Click Internet Protocol (TCP/IP) and high light it. Click Properties.
4) On the General tab, click Advanced. Go to WINS tab.
5) Make sure that you select Enable NetBIOS over TCP/IP.
6) Click OK twice and close all the windows.
For detailed information, please refer to the following KB article:
318030 You cannot access shared files and folders or browse computers in the
http://support.microsoft.com/?id=318030
4. Make sure the TCP/IP NetBIOS Helper service and the Server service and
Workstation service are running on SBS and client computers. You may check
them through running Services.msc.
5. Check WINS:
1) Open WINS console in the SBS Administrative Tools.
2) Make sure that the service is started.
6. Check Computer Browser on SBS and client computers:
1) Open Services console in the SBS Administrative Tools.
2) In the right pane, make sure that the "Computer Browser" service is
started and the startup type is "Automatic".
3) Check the same settings on all client computers and make sure that the
"Computer Browser" service is stopped and the startup type is "Disabled".
If the issue persists, please kindly help me collect some information for
further investigation:
1. Please send me the SMB error?
2. Is ISA installed on the SBS server? What is the ISA edition? How many
NIC are installed on the SBS server?
3. Use the Networking MPS report to capture the SBS for further analysis:
a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE
b. Run MPSRPT_NETWORK.exe on the server box.
c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.
d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\
e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxxx
Hope this information helps. If you have further questions or concerns on
this issue, please let me know. I am looking forward to hearing from you.
Have a nice day!
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: (Very) Slow browsing server shares - Net Work Monitor shows
ca
| thread-index: Ace4acQm5T7Mu2yETMOogGvbIxCU/Q==
| X-WBNR-Posting-Host: 207.46.193.207
| From: =?Utf-8?B?cHI=?= <preddittsprint@xxxxxxxxxxxxx>
| References: <8E3D0C4F-3426-4032-A521-9B394F5CBCBB@xxxxxxxxxxxxx>
<115lOBksHHA.1796@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: (Very) Slow browsing server shares - Net Work Monitor shows
ca
| Date: Tue, 26 Jun 2007 20:18:00 -0700
| Lines: 202
| Message-ID: <95536098-B3FA-48AE-8929-005C69BB0C84@xxxxxxxxxxxxx>
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| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:46515
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi Terence,
|
| Thank you for the follow-ups. While I was able to solve (apparently so)
the
| slow networking (simply by removing the Broadcom diagnostics utility from
my
| XP laptop (what's up with that?), the SMB errors are still in evidence,
as
| captured by network monitor. (More below).
| To your questions, possibly still needed:
| 1. No / 2. No / 3. No / 4. No
|
| I did turn off (set to 0) the parameters for enablesecuritysignature and
| requiresecuritysignature during troubleshooting as you suggested. However
| that introduced a new problem, which is that my SBS 2k3 box resets those
| values every so often automatically (something like every 12 hrs). I
found
| that I must reset them daily, in order to allow my XP client to log in. I
| even tried the XP's enablesecuritysignature=1 and
requiresecuritysignature=0,
| but to no avail. I mention this, since I'd like to make that 10-15%
overhead
| go away, but alas, my system is too smart. Possibly a policy?
|
| So here's what my logs show: (full file sent priv).
|
| 15289 556.112895 SBS0001 172.16.16.26 SMB SMB: R; Nt Transact, Unknown
NT
| Transaction Function
| 15290 556.112895 172.16.16.26 SBS0001 SMB SMB: C; Transact2, Query FS
| Info, Object ID Info
| 15291 556.112895 SBS0001 172.16.16.26 SMB SMB: R; Transact2, Open2 - NT
| Status: System - Error, Code = (52) STATUS_OBJECT_NAME_NOT_FOUND
| 15292 556.112895 172.16.16.26 SBS0001 SMB SMB: C; Close, FID = 0x8008
| 15293 556.112895 SBS0001 172.16.16.26 SMB SMB: R; Close, FID = 0x0000
| 15294 556.112895 172.16.16.26 SBS0001 DFS DFS
| 15295 556.128520 SBS0001 172.16.16.26 SMB SMB: R; Transact2, Open2 - NT
| Status: System - Error, Code = (549) STATUS_NOT_FOUND
| 15296 556.128520 172.16.16.26 SBS0001 SMB SMB: C; Transact2, Query Path
| Info, Query File Basic Info, Pattern =
| 15297 556.128520 SBS0001 172.16.16.26 SMB SMB: R; Transact2, Open2, FID
=
| 0x0000
|
| TIA
|
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Customer,
| >
| > Thanks for posting here.
| >
| > From your problem description, I understand this issue to be: it is
very
| > slow when browsing shared folders on SBS server. If I have
misunderstood
| > the problem, please don't hesitate to let me know.
| >
| > As on my experience, this could be a client side issue or network
| > communication issue. To narrow down and identify it, I would like to
| > collect following information.
| >
| > 1. Does this issue happen when you browser client computers' shared
folders
| > from SBS?
| >
| > 2. Does this issue happen when you browser client computers' shared
folders
| > from another client computer?
| >
| > 3. Does the slow problem reoccur when you access the OWA or RWW from
| > internal client?
| >
| > 4. Does the Internet access very slow, too?
| >
| > To troubleshoot this issue, I would also suggest you try the following
| > steps.
| >
| > 1. Please disable the SMB signing which may cause this issue and test
| > again.
| >
| > Make sure the value of the following keys are all '0' on both the SBS
| > server and all the clients:
| >
| >
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanserver\parameters
| > \enablesecuritysignature
| >
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanserver\parameters
| > \requiresecuritysignature
| >
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanworkstation\param
| > eters\enablesecuritysignature
| >
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanworkstation\param
| > eters\requiresecuritysignature
| >
| > For detail info:
| > You cannot open file shares or Group Policy snap-ins when you disable
SMB
| > signing for the Workstation or Server service on a domain controller
| > http://support.microsoft.com/?id=839499
| >
| > 2. Please refer to the steps in the following KB article, although the
| > symptom may not be exact same.
| >
| > Files on network shares open slowly, opens as read-only, or you receive
an
| > error message
| > http://support.microsoft.com/?id=814112
| >
| > It may take 35 seconds to delete files over the network
| > http://support.microsoft.com/?id=811492
| >
| > If we can not resolve the issue after we perform the above steps,
please
| > kindly help me collect some information for further investigation:
| >
| > 1. Save the application event log and system event log as evt files on
the
| > problematic machine and send to my mailbox: v-terliu@xxxxxxxxxxxxx
| >
| > 2. Gather MPS report on SBS
| >
| > a. Visit
| >
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
| > 15706/MPSRPT_NETWORK.EXE. to download the file.
| >
| > b. Run the MPSRPT_NETWORK.EXE on the server box.
| >
| > c. Wait for 10~15 minutes.
| >
| > d. Open Windows explorer, navigate to
| > %SYSTEMROOT%\MPSReports\Network\Reports\cab\
| >
| > e. Send the .cab file directly to me at v-terliu@xxxxxxxxxxxxx
| >
| > I appreciate your time and look forward to hearing from you.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: (Very) Slow browsing server shares - Net Work Monitor
shows
| > cause?
| > | thread-index: Acex+FkG4IvgCm2hRvC+iy32DhZbdg==
| > | X-WBNR-Posting-Host: 207.46.19.168
| > | From: =?Utf-8?B?cHI=?= <preddittsprint@xxxxxxxxxxxxx>
| > | Subject: (Very) Slow browsing server shares - Net Work Monitor shows
| > cause?
| > | Date: Mon, 18 Jun 2007 15:31:00 -0700
| > | Lines: 13
| > | Message-ID: <8E3D0C4F-3426-4032-A521-9B394F5CBCBB@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:44754
| > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | If someone needs more info, I'll send it. However, the cause appears
to
| > be
| > | the failure of the XP<->SBS'03R2 dialog as captured by MS NM:
hundreds
| > and
| > | thousands of messages, with the SMB error codes 549 and 52.
| > | Sample:
| > | 12 66.969134 SBS0001.domain.local 172.16.16.26 SMB SMB: R; Transact2,
| > Open2
| > | - NT Status: System - Error, Code = (52) STATUS_OBJECT_NAME_NOT_FOUND
| > | I've looked everywhere, and there is very little documented on this.
| > | Does anyone have experience with this, or can an MVP point me in the
| > right
| > | direction to review the trace and get to the cause of this?
| > | I've read the knowledge base article, none seem quite the fit
| > | Thanks.
| > |
| > | PS Server is not on SP2., XP WS are Pro 2002 SP2, all updates applied.
| > |
| >
| >
|
.
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- From: Terence Liu [MSFT]
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