RE: Backup error - VSS error 6013
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Mon, 28 May 2007 05:16:07 GMT
Hello Guybo,
Thanks for posting in our newsgroup.
I am sorry for the delay due to the weekend.
From your description, I know that you NTbackup failed and get many VSSevent id 6013 errors. If I am off-base, please don't hesitate to let me
know.
Please take the following steps to see if the problem can be resolved:
Step 1: Please perform the following steps to re-register VSS binaries and
services, first stop the Volume Shadow Copy Service:
Open a command prompt and change directories to \windows\system32 (this is
important when you begin registering the dlls):
net stop vss
Then register the following dlls and services (be sure you're still in the
windows\system32 directory at your command prompt):
regsvr32 ole32.dll
regsvr32 vss_ps.dll
Vssvc /Register
regsvr32 /i swprv.dll
regsvr32 /i eventcls.dll
regsvr32 es.dll
regsvr32 stdprov.dll
regsvr32 vssui.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml4.dll
Step 2: Please install the latest VSS hotfixes. Based on my experience,
many VSS backup problem is resolved after the following VSS hotfixes.
For SBS 2003 SP0:
A Volume Shadow Copy Service (VSS) update package is available for ...
http://support.microsoft.com/?id=833167
A Volume Shadow Copy Service (VSS) update-2 package is available
http://support.microsoft.com/default.aspx?scid=kb;en-us;887827
For SBS 2003 SP1:
Update is available that fixes various Volume Shadow Copy Service issues in
Windows Server 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;891957
913648 A new Volume Shadow Copy Service update is now available that
fixes various Volume Shadow Copy Service problems in Windows Server 2003
http://support.microsoft.com/default.aspx?scid=kb;EN-US;913648
Note: Some hotfixes cannot be download from Microsoft website, you need to
contact CSS for these hotfix.
Step 3: On a SQL Server
Be sure the system account is a member of the SQL Administrators group.
Step 4: Please install update KB 828481.
Error 800423f4 appears in the backup log file when you back up a volume by
using the Volume Shadow Copy service in Windows Server 2003
http://support.microsoft.com/kb/828481/en-us
Also, Setting the SQL Server 2000 database recovery model to Simple
1. Start SQL Server Enterprise Manager.
2. Double-click Microsoft SQL Servers, double-click SQL Server Group,
(Local), and
then double-click Databases.
3. Right-click each database, and then click Properties.
4. Click the Options tab.
5. Under Recovery, set the model to Simple.
Hope the information helps.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
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--------------------
<From: gr <guybo@xxxxxxxxxxxxxx>
<Newsgroups: microsoft.public.windows.server.sbs
<Subject: Backup error - VSS error 6013
<Date: 25 May 2007 07:55:25 -0700
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<I'm stumped. My backups at night are failing lately. I am using MS
<NTBackup (default one with SBS) and backing up to a removable hard
<drive. We have been doing it this way for over a year with no
<problems. But recently I am getting failures. In my event log, I am
<getting 100s of VSS id 6013 errors. I am also getting an error
<0x800423f4 in the backup log. (Both are posted at the end of this
<message)
<
<What has changed.....
<I am using WSUS to stay patched. I'm not sure if any of the patches
<did this.
<But my guess on what DID cause it is this. Last week I moved all my
<WSUS files from partition E to partition J. J is setup to be Shadow
<Copied. None of the other partitions are. VSS is scheduled to run
<every morning at 7:00am. Backup is scheduled to run at 11:00pm. When
<I moved my WSUS data, I read this site and moved it with the
<recommended procedure. (Don't remember exact command line parameters
<currently).
<
<I have rebooted, but to no avail.
<
<Any ideas on where I can look to fix this.
<
<Thanks in Advance
<Guybo
<
<---------------------------
<Backup Log
<
<5/24/2007 11:00 PM
<-------------------------------
<Date: 5/24/2007
<Time: 11:00 PM
<User: SYSTEM
<-------------------------------
<
<Backup Runner started.
<Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft
<Windows Small Business Server\Backup\Small Business Backup
<Script.bks" /d "SBS Backup created on 5/24/2007 at 11:00 PM" /v:yes /
<r:no /rs:no /hc:off /m normal /j "Small Business Server Backup Job" /
<l:s /f "F:\Backup Files\Small Business Server Backup (02).bkf" /UM
<NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local
<Settings\Application Data\Microsoft\Windows NT\NTBackup\data
<\backup03.log
<=====================<BEGIN NTBACKUP LOG FILE>=====================
<Backup Status
<Operation: Backup
<Active backup destination: File
<Media name: "Small Business Server Backup (02).bkf created 5/24/2007
<at 11:00 PM"
<
<Volume shadow copy creation: Attempt 1.
<"MSDEWriter" has reported an error 0x800423f4. This is part of System
<State. The backup cannot continue.
<
<Error returned while creating the volume shadow copy:800423f4
<Aborting Backup.
<
<----------------------
<
<The operation did not successfully complete.
<
<----------------------
<
<=======================<END NTBACKUP LOG FILE>=====================
<NTBackup finished the backup with errors.
<
<-----------------------------------------
<Event Log***********************
<-----------------------------------------
<
<-----------------------
<Event Type: Error
<Event Source: VSS
<Event Category: None
<Event ID: 6013
<Date: 5/24/2007
<Time: 11:00:59 PM
<User: N/A
<Computer: ROBERTSONSERVER
<Description:
<Sqllib error: OLEDB Error encountered calling ICommandText::Execute.
<hr = 0x80040e14. SQLSTATE: 42000, Native Error: 3013
<Error state: 1, Severity: 16
<Source: Microsoft OLE DB Provider for SQL Server
<Error message: BACKUP DATABASE is terminating abnormally.
<SQLSTATE: 42000, Native Error: 3202
<Error state: 1, Severity: 16
<Source: Microsoft OLE DB Provider for SQL Server
<Error message: Write on '{96F5EFC1-F976-4A3A-A3F9-9A70727F803B}212'
<failed, status = 995. See the SQL Server error log for more details.
<
<
<For more information, see Help and Support Center at
<http://go.microsoft.com/fwlink/events.asp.
<Data:
<0000: 2d 20 43 6f 64 65 3a 20 - Code:
<0008: 53 51 4c 43 4f 4e 4e 43 SQLCONNC
<0010: 30 30 30 30 30 36 33 39 00000639
<0018: 2d 20 43 61 6c 6c 3a 20 - Call:
<0020: 53 51 4c 43 4f 4e 4e 43 SQLCONNC
<0028: 30 30 30 30 30 36 31 34 00000614
<0030: 2d 20 50 49 44 3a 20 20 - PID:
<0038: 30 30 30 30 33 31 38 38 00003188
<0040: 2d 20 54 49 44 3a 20 20 - TID:
<0048: 30 30 30 30 37 37 38 30 00007780
<0050: 2d 20 43 4d 44 3a 20 20 - CMD:
<0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
<0060: 57 53 5c 53 79 73 74 65 WS\Syste
<0068: 6d 33 32 5c 76 73 73 76 m32\vssv
<0070: 63 2e 65 78 65 20 20 20 c.exe
<0078: 2d 20 55 73 65 72 3a 20 - User:
<0080: 4e 54 20 41 55 54 48 4f NT AUTHO
<0088: 52 49 54 59 5c 53 59 53 RITY\SYS
<0090: 54 45 4d 20 20 20 20 20 TEM
<0098: 2d 20 53 69 64 3a 20 20 - Sid:
<00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18
<
<
.
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