RE: Server shared drives inaccessible

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Thanks Terence.

Do I run the i gupdate /forcei+ using RUN or COMMAND prompt?
Also, how do I type in the special characters?

I did reboot the SBS this morning before everyone got there. Each
workstation is restarted at approx 7am. Would this do the same thing as
running the command?



"Terence Liu [MSFT]" wrote:

Hello Laura,

Thank you for kind update.

1. I think we can do this test to increase the time for the 2 GPOs to see
whether the issue time change.

"Maximum Lifetime for Service Ticket" and "Maximum for User Ticket"

After we modify the value, we do not need to reboot SBS or client. We can
run the command ¡°gpupdate /force¡± on SBS and every clients to make the
GPO apply to all domain.

Does the test make any effect on this issue? If the test does not have any
effect on this issue, please rollback.

2. Please do clean boot on SBS to narrow down this issue

To clean boot the problematic computer, please use the steps below:
a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.

b. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.

c. Click to clear the check mark from the "Load startup items" below
Selective Startup.

d. Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remained Non-Microsoft
Services. Please note that the Exchange services could be marked as
non-Microsoft. Please do not disable those services.

e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

f. After restarting, please check whether this issue will reoccur.

g. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.

3. Please also do the change switch and disable antivirus test to narrow
down this issue.

Before we go any further, please let me know the following information so
that we can understand your situation more clearly.

1. What¡¯s error you get when you access share folder? Please capture
screenshots on the error messages and send the pictures to me at
v-terliu@xxxxxxxxxxxxx

2. Can you access share folders from client to client when the issue
happens?

3. You can resolve this issue temporary by reboot SBS. Am I right?

4. Please let me know the network topology. How does the SBS connected in
the network?

5. Run command ¡°ipconfig /all > c:\ipconfig_sbs.txt¡± and ¡°route print >
c:\route_sbs.txt¡± on SBS, send the files c:\ipconfig_sbs.txt and
c:\route_sbs.txt to me at v-terliu@xxxxxxxxxxxxx

6. Gather MPS report on SBS
a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

b. Run MPSRPT_NETWORK.exe on the server box.

c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.

d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\

e. Send the .cab file directly to my mailbox: v-terliu@xxxxxxxxxxxxx

I appreciate your time and look forward to hearing from you.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Server shared drives inaccessible
| thread-index: AcedfgcW+rX8fB4aRteiqlHynm6YZQ==
| X-WBNR-Posting-Host: 207.46.193.207
| From: =?Utf-8?B?TGF1cmE=?= <Laura@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <06BA7E47-3BE7-4903-BFB4-293590960E4D@xxxxxxxxxxxxx>
<6GpyoPrlHHA.3352@xxxxxxxxxxxxxxxxxxxxxx>
<C3AA8AAA-0D57-402D-9029-5DE0438E4179@xxxxxxxxxxxxx>
<v0pHLX5mHHA.5420@xxxxxxxxxxxxxxxxxxxxxx>
<2FB5D1F9-FBE8-496E-883A-FBD72998E903@xxxxxxxxxxxxx>
| Subject: RE: Server shared drives inaccessible
| Date: Wed, 23 May 2007 14:05:01 -0700
| Lines: 320
| Message-ID: <A04F5C68-65BB-418D-9B09-0F82D96F780C@xxxxxxxxxxxxx>
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| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
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| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| A little more clarification on what I thought might be the problem.
Here's
| where I found what I THINK might be part of the issue:
|
| Group Policy Management
| Default Domain Policy
| Edit
| Computer Configuration
| Windows Settings
| Security Settings
| Account Policies
| Kerberos Policy
|
| In here you can "disable" the policy. However, this time I changed the
| "Maximum Lifetime for Service Ticket" = 960 mins (16 hours). Our personal
| business has long working hours in the summer months.
|
| Do you think this is relative to the problems we're having?
|
| "Laura" wrote:
|
| > Hi Terence,
| >
| > I'm sorry I'm slow to respond. I'm trying to work my full-time job and
solve
| > these problems for our personal business as I can. It's obviously not
working
| > well!
| >
| > I have not had a chance to swap out the network switch or disable the
sonic
| > wall. I will need to purchase a new switch. Disabling the sonic wall is
more
| > complicated as I would need to get another router to handle the PPPoE.
| >
| > However, I did find out some add'l information from the people that are
| > working with the network when it disconnects. It is DEFINITELY a 10hr
network
| > disconnect and they DO NOT lose the internet when the network resources
| > disconnect. It's simply as if they are not logged into the network any
longer.
| >
| > With this info I went on to the SBS and found a Windows Security
setting
| > that related to 10hrs. It was under Account Policies/Kerberos. The
listing
| > was "Maximum Lifetime for Service Ticket" and "Maximum for User
Ticket". I
| > did change these to be DISABLED but it doesn't appear to have solved
the
| > problem.
| >
| > Do you think I should reboot the SBS to make sure the setting is
populated
| > to the workstations?? Perhaps it's only a coincidence and has nothing
to do
| > with the issue.
| >
| > As always, thanks for your insight.
| >
| > "Terence Liu [MSFT]" wrote:
| >
| > > Hello Laura,
| > >
| > > Thank you for kind update.
| > >
| > > From your description, the symptom is seems like the connection
hardware
| > > issue. Please try to change another switch for test. Does this issue
| > > reoccur?
| > >
| > > The network schedule job may relate to this issue. The Sonic Wall may
have
| > > some schedule scan job to do. Therefore, I suggest you to disable the
Sonic
| > > Wall for a test.
| > >
| > > If we can not resolve the issue after we perform the above steps,
please
| > > kindly help me collect some information for further investigation:
| > >
| > > 1. How can you roll back from the whole network disconnect?
| > >
| > > 2. Can you access Internet when the issue happens?
| > >
| > > 3. Can the SBS access Internet when the issue happens?
| > >
| > > 4. Do you get any error message on client and SBS when the issue
happens?
| > > Please capture screenshots on the error messages and send the
pictures to
| > > me at v-terliu@xxxxxxxxxxxxx
| > >
| > > 5. If probable, please try to install other antivirus software on
clients
| > > and SBS and do full scan.
| > >
| > > Hope these steps will give you some help.
| > >
| > > Thanks and have a nice day!
| > >
| > > Best regards,
| > >
| > > Terence Liu(MSFT)
| > >
| > > Microsoft CSS Online Newsgroup Support
| > >
| > > Get Secure! - www.microsoft.com/security
| > >
| > > =====================================================
| > > This newsgroup only focuses on SBS technical issues. If you have
issues
| > > regarding other Microsoft products, you'd better post in the
corresponding
| > > newsgroups so that they can be resolved in an efficient and timely
manner.
| > > You can locate the newsgroup here:
| > > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > >
| > > When opening a new thread via the web interface, we recommend you
check the
| > > "Notify me of replies" box to receive e-mail notifications when there
are
| > > any updates in your thread. When responding to posts via your
newsreader,
| > > please "Reply to Group" so that others may learn and benefit from
your
| > > issue.
| > >
| > > Microsoft engineers can only focus on one issue per thread. Although
we
| > > provide other information for your reference, we recommend you post
| > > different incidents in different threads to keep the thread clean. In
doing
| > > so, it will ensure your issues are resolved in a timely manner.
| > >
| > > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > > check http://support.microsoft.com for regional support phone numbers.
| > >
| > > Any input or comments in this thread are highly appreciated.
| > > =====================================================
| > >
| > > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > >
| > > --------------------
| > > | Thread-Topic: Server shared drives inaccessible
| > > | thread-index: AceZe81av15AdptxTvieSmhYo5s7oQ==
| > > | X-WBNR-Posting-Host: 207.46.19.168
| > > | From: =?Utf-8?B?TGF1cmE=?= <Laura@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > > | References: <06BA7E47-3BE7-4903-BFB4-293590960E4D@xxxxxxxxxxxxx>
| > > <6GpyoPrlHHA.3352@xxxxxxxxxxxxxxxxxxxxxx>
| > > | Subject: RE: Server shared drives inaccessible
.

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