RE: SBS 2003 shadow copy
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Thu, 24 May 2007 07:09:20 GMT
Hi Aart,
Thanks for posting in our newsgroup and also for Michael's input.
From your description, I know that you uses veritas backup exec to makebackup and the shadow copy services stops and the backup fails. Even when
you uses NTbackup, often the shadow copy stops. If I am off-base, please
don't hesitate to let me know.
Since the NTbackup also fails, we will focus on NTbackup first. If the
NTbackup can be successfully finished but veritas backup exec still fails,
the problem is related to veritas backup tool. Please contact the software
manufacture for more help. Thanks for your understanding.
I don't know the exact error message here, I'd like to give you following
suggestions:
Step 1: Install VSS hotfix:
For SBS 2003 SP0:
A Volume Shadow Copy Service (VSS) update package is available for ...
http://support.microsoft.com/?id=833167
A Volume Shadow Copy Service (VSS) update-2 package is available
http://support.microsoft.com/default.aspx?scid=kb;en-us;887827
For SBS 2003 SP1:
Update is available that fixes various Volume Shadow Copy Service issues in
Windows Server 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;891957
913648 A new Volume Shadow Copy Service update is now available that
fixes various Volume Shadow Copy Service problems in Windows Server 2003
http://support.microsoft.com/default.aspx?scid=kb;EN-US;913648
Step 2: Please try to have a clean boot. A Clean Boot will allow us to
isolate any device drivers or programs that are loading at startup that may
be causing a conflict with the backup program. To do this:
1. Click Start->Run...->type msconfig and press Enter.
2. Click Services tab and select Hide All Microsoft Services and Disable
All third party Services.
3. Click Startup tab and Disable All startup items.
4. Click OK and choose Restart.
5. After reboot, check whether the problem still occurs.
6. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.
Step 3: Therefore, please temporarily uninstall all the anti-virus tools
and then reboot your system. Please perform backup tests to see if the
problem disappears.
For more information, please refer to:
888035 Quarantined virus files are skipped and your backup reports a failed
status on your Windows Small Business Server 2003-based computer
http://support.microsoft.com/?id=888035
If the problem persists, please help me collect the following information
for further research:
1. The backup log files in the "C:\Documents and Settings\SBS Backup
User\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data"
folder.
2. MPS Report
1) Download MPS report tool from:
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_SETUPPerf.EXE
2) Run the MPSRPT_SETUPPerf.exe on the server box.
3) Wait for 10~15 minutes.
4) Open Windows explorer, navigate to
%SYSTEMROOT%\MPSReports\Setup\Reports\cab\
5) Send the .cab file to me.
Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
39306270-SBS 2003 shadow copy
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
<From: "Aart Jansen" <aart@*remove*hayes.co.nz>
<Subject: SBS 2003 shadow copy
<Date: Thu, 24 May 2007 08:58:04 +1200
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<I have veritas backup exec running, and the shadow copy service keeps
<stopping. making the backup fail.
<
<Even with the backup not using shadow copy, I often see the service has
<stopped.
<
<This happens on 2 SBS servers, using veritas.
<
<the shadow copy service is set to automatic.
<
<
<
.
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