Re: Instant messenger and 2000 SBS
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Tue, 22 May 2007 10:45:01 GMT
Hello Tom,
Thank you for kind update. I'm sorry for the delay response due to the
weekend.
Based on my further research, I suggest we try the following steps one by
one carefully to see if we can resolve this issue:
Scenario 1: Ensure the World Wide Web Publishing Service (W3SVC) is stopped
on the Instant Messaging home server or Instant Messaging router.
1. Click Start , point to Programs , point to Administrative Tools , and
then click Services .
2. Right-click the World Wide Web Publishing Service , and then click
Restart .
Scenario 2: Verify the Instant Messaging virtual server's properties:
1. In Exchange System Manager, locate your Instant Messaging virtual
server under the Protocols container.
2. Right-click your Instant Messaging virtual server, and then click
Properties .
3. If the DNS name on the General tab has no host name for the server that
is hosting your Instant Messaging virtual server, proceed to step 4. If
there is a host name, proceed to Method 3.
4. Delete your Instant Messaging virtual server by right-clicking the
Instant Messaging virtual server, and then clicking Delete .
5. Re-create your Instant Messaging virtual server with the correct DNS
name by right-clicking the Instant Messaging (RVP) node under the Protocols
container, clicking New , clicking Instant Messaging Virtual Server , and
then clicking Next .
6. Type the display name, and then click Next .
7. Click the appropriate IIS Web site, and then click Next .
8. Type the fully qualified domain name (FQDN) of the server that is
hosting your Instant Messaging virtual server, and then click Next .
Note: You can choose to use another host name, however, this requires
additional configuration steps that are outside the scope of this article.
For additional information, click the following article numbers to view the
articles in the Microsoft Knowledge Base:
Creating a DNS Alias record
http://support.microsoft.com/?id=168322
HOW TO: Use host header names to host multiple sites from one IP address in
IIS 5.0
http://support.microsoft.com/?id=190008
XCCC: Exchange 2000 Server Instant Messaging Authentication does not
succeed
http://support.microsoft.com/?id=319758
9. Click to select the Allow this server to host user accounts check box,
and then click Next .
10. Click Finish .
Using this method, Instant Messenger users should be able to log on using
the following Instant Messaging user address format:
alias@xxxxxxxxxxxxxxxxxxx
Scenario 3: If your organization uses a firewall or proxy server, NTLM
authentication may not be working. The Instant Messaging client uses
Microsoft Internet Explorer proxy settings, so you must add your Instant
Messaging domain to the Internet Explorer Exceptions list. To modify the
Exceptions list:
1. In Microsoft Internet Explorer 5 and later, click Internet Options on
the Tools menu. In Microsoft Internet Explorer 4.x, click Internet Options
on the View menu.
2. Click the Connections tab.
3. Click the LAN Settings button.
4. Click the Advanced button in the Local Area Network (LAN) Settings
dialog box.
5. In the Exceptions box, under Do not use proxy server for addresses
beginning with, type your domain name preceded by an asterisk (*). For
example, if your domain were microsoft.com, you would type *.microsoft.com
..
For additional information about authentication and proxy servers, click
the following article number to view the article in the Microsoft Knowledge
Base:
Authentication options and limitations using Proxy Server 2.0
http://support.microsoft.com/?id=198116
Scenario 4:
If your server has more than one site, view the host headers and Internet
Protocol (IP)/port bindings to make sure that the IIS server is not sending
the request to the wrong virtual web server.
Scenario 5:
In the IIS protocol log that, by default, is located in the
C:\Winnt\System32\Logfiles\W3svc1 folder, you may see a 403 HTTP Response
Code entry that is similar to the following:
(2002-05-08 09:13:22 157.60.71.131 - W3SVC1 READEC-EX2K-01 157.60.71.218 80
SUBSCRIBE /instmsg/aliases/readec - 403 -)
To resolve this issue, disable Secure Sockets Layer (SSL) on the Instant
Messaging virtual directory in IIS. To do so, follow these steps on the
computer that is running Microsoft Exchange 2000 Server:
1. Click Start, point to Programs, point to Administrative Tools, and then
click Internet Services Manager.
2. Double-click the Default Web Site folder, and then locate InstMsg
virtual directory.
3. Right-click InstMsg virtual directory, and then click Properties.
4. Click the Directory Security tab.
5. Click Edit under Secure Communications, and then click to clear the
Require secure channel (SSL) check box.
Note If the Require 128-bit encryption check box is selected, click to
clear the Require 128-bit encryption check box.
6. Click OK two times to close each dialog box.
7. Stop and then restart the Default Web Site in Internet Services
Manager.
If we can not resolve the issue after we perform the above steps, please
kindly help me collect some information for further investigation:
1. Save the application event log and system event log as evt files on the
problematic client and send to my mailbox: v-terliu@xxxxxxxxxxxxx
2. Save the application event log and system event log as evt files on the
SBS and send to my mailbox: v-terliu@xxxxxxxxxxxxx
3. Do the 30 clients mean all internal clients?
Hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: "jonniemac315@xxxxxxxxx" <jonniemac315@xxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Re: Instant messenger and 2000 SBS
| Date: 21 May 2007 11:47:09 -0700
| Organization: http://groups.google.com
| Lines: 226
| Message-ID: <1179773228.753652.227720@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <1178568000.730867.111900@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| <i2BalFVkHHA.1440@xxxxxxxxxxxxxxxxxxxxxx>
| NNTP-Posting-Host: 216.255.19.155
| Mime-Version: 1.0
| Content-Type: text/plain; charset="iso-8859-1"
| Content-Transfer-Encoding: quoted-printable
| X-Trace: posting.google.com 1179773255 18704 127.0.0.1 (21 May 2007
18:47:35 GMT)
| X-Complaints-To: groups-abuse@xxxxxxxxxx
| NNTP-Posting-Date: Mon, 21 May 2007 18:47:35 +0000 (UTC)
| In-Reply-To: <i2BalFVkHHA.1440@xxxxxxxxxxxxxxxxxxxxxx>
| User-Agent: G2/1.0
| X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET
CLR 1.1.4322; .NET CLR 2.0.50727),gzip(gfe),gzip(gfe)
| Complaints-To: groups-abuse@xxxxxxxxxx
| Injection-Info: 36g2000prm.googlegroups.com; posting-host=216.255.19.155;
| posting-account=rpKt7Q0AAAATZR1Ab-IQOQMzoKiwWSUy
| Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS02.phx.gbl!news-out.
cwix.com!newsfeed.cwix.com!newscon02.news.prodigy.net!prodigy.net!border1.nn
tp.dca.giganews.com!nntp.giganews.com!postnews.google.com!36g2000prm.googleg
roups.com!not-for-mail
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:38351
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| On May 8, 5:15 am, v-ter...@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
| wrote:
| > Hello Customer,
| >
| > Thank you for posting here.
| >
| > According to your description, I understand that the clients can not
sign
| > in the Exchange 2000 Instant Messenger after the customer install GFI
| > anti-spam software on SBS 2000. Uninstalling the GFI anti-spam software
can
| > not resolve this issue. If I have misunderstood the problem, please
don't
| > hesitate to let me know.
| >
| > First, this issue is caused by the installation of 3rd-party software
GFI
| > anti-spam. Therefore, I suggest you to connect the software vendor for
help
| > first. Maybe they can give you a tool to uninstall this software
completely.
| >
| > Anyhow, I suggest we try the following steps to see if we can resolve
this
| > issue:
| >
| > 1. To isolate the issue from 3rd-party software, I suggest we try to do
| > clean boot on SBS:
| >
| > To clean boot the problematic computer, please use the steps below:
| > a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
| > (without the quotation marks). Click OK.
| >
| > b. In the System Configuration Utility (MSConfig) window, click to
select
| > the Selective Startup button.
| >
| > c. Click to clear the check mark from the "Load startup items" below
| > Selective Startup.
| >
| > d. Click the Services tab, click to check the "Hide All Microsoft
Services"
| > box, and remove all the check marks from the remained Non-Microsoft
| > Services. Please note that the Exchange services could be marked as
| > non-Microsoft. Please do not disable those services.
| >
| > e. Click OK to close the MSConfig window. Click Yes when you are asked
to
| > restart your computer in order to enable the changes.
| >
| > f. After restarting, please check whether this issue will reoccur.
| >
| > g. If there are no more problems, please use the above steps to enable
| > services and startup items one by one in order to figure out the root
cause
| > of this issue.
| >
| > 2. Please check the _rvp record in SBS DNS
| >
| > Instant Messaging router servers must have the fully qualified domain
name
| > (FQDN) of the server (for example, im.contoso.tld) registered in DNS
with a
| > SRV (service) resource record.
| >
| > To create a DNS record for the Instant Messaging routing server
| >
| > a. Open the DNS Manager console and double-click Forward Lookup Zone.
| >
| > b. Right-click the domain to which you want to add the record, and click
| > Other New Records.
| >
| > c. On the Resource Record Type tab, select Service Location, and then
click
| > Create Record.
| >
| > d. On the New Resource Record tab, in Service, type _rvp. In Protocol,
| > select _tcp. In Priority, type 0; in Weight, type 0; in Port number,
type
| > 80.
| >
| > e. In Host offering this service, type the FQDN. This will be the FQDN
of
| > the Instant Messaging router servers in the topology. Click OK.
| >
| > The finished registration will resemble the following example:
| >
| > _rvp Service Location [0][0][80] im.contoso.tld
| >
| > For detail info, please relate to the following page:
| > Chat and Instant Messaging
Serviceshttp://www.microsoft.com/technet/prodtechnol/exchange/2000/library/r
e...
| > rt5/c19chat.mspx
| >
| > If we can not resolve the issue after we perform the above steps, please
| > kindly help me collect some information for further investigation:
| >
| > 1. Do you get any error message when the clients sign in the Instant
| > Messenger? Please capture screenshots on the error messages and send the
| > pictures to me at v-ter...@xxxxxxxxxxxxx
| >
| > 2. Please let me know the detail symptom of the issue. What is not work
at
| > all?
| >
| > 3. Collect MPS Report.
| >
| > a. Please download the MPSRPT_Exchange.EXE from the following link and
then
| > run this tool to gather some information from the problematic
computer:http://www.microsoft.com/downloads/info.aspx?na=46&p=7&SrcDisplayLa
ng...
| >
CategoryId=&SrcFamilyId=cebf3c7c-7ca5-408f-88b7-f9c79b7306c0&genscs=&u=http
%
| >
3a%2f%2fdownload.microsoft.com%2fdownload%2fb%2fb%2f1%2fbb139fcb-4aac-4fe5-
a
| > 579-30b0bd915706%2fMPSRPT_Exchange.EXE
| >
| > b. Double-click on the MPSRPT_Exchange.EXE file.
| > [Note] This process may take some time; however, it will not have a
| > negative effect on the performance.
| >
| > c. A CAB file will be generated in the
| > %systemroot%\MPSReports\Setup\Reports\Cab directory called
| > %COMPUTERNAME%_MPSReports.CAB. The CAB file will contain the reports
| > generated by the MPS Reporting Tool.
| >
| > d. Send the file to v-ter...@xxxxxxxxxxxxx for research.
| >
| > Hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! -www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup
here:http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > checkhttp://support.microsoft.comfor regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | From: jonniemac...@xxxxxxxxx
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Subject: Instant messenger and 2000 SBS
| > | Date: 7 May 2007 13:00:00 -0700
| > | Organization:http://groups.google.com
| > | Lines: 9
| > | Message-ID: <1178568000.730867.111...@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
| > | NNTP-Posting-Host: 216.255.19.154
| > | Mime-Version: 1.0
| > | Content-Type: text/plain; charset="iso-8859-1"
| > | X-Trace: posting.google.com 1178568001 13143 127.0.0.1 (7 May 2007
| > 20:00:01 GMT)
| > | X-Complaints-To: groups-ab...@xxxxxxxxxx
| > | NNTP-Posting-Date: Mon, 7 May 2007 20:00:01 +0000 (UTC)
| > | User-Agent: G2/1.0
| > | X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1;
..NET
| > CLR 1.1.4322; .NET CLR 2.0.50727),gzip(gfe),gzip(gfe)
| > | X-HTTP-Via: 1.1 RAMMSERVER
| > | Complaints-To: groups-ab...@xxxxxxxxxx
| > | Injection-Info: p77g2000hsh.googlegroups.com;
posting-host=216.255.19.154;
| > | posting-account=rpKt7Q0AAAATZR1Ab-IQOQMzoKiwWSUy
| > | Path:
| >
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS01.phx.gbl!news-out
.
- References:
- Instant messenger and 2000 SBS
- From: jonniemac315
- Re: Instant messenger and 2000 SBS
- From: jonniemac315@xxxxxxxxx
- Instant messenger and 2000 SBS
- Prev by Date: Re: Assiging permissions for a group to logon to a domain controll
- Next by Date: Re: Best fax modem settings to receive from multifunction devices?
- Previous by thread: Re: Instant messenger and 2000 SBS
- Next by thread: Re: PPTP for SBS 2003
- Index(es):
Relevant Pages
|
