RE: SBS 2003 Outoging Fax Problem w/Error 32028 (Cannot send - fatal error)

Hi Kent,

Thanks for posting here.

From the description, I understand the issue is that you cannot send
fax,but receive fax properly. If I am off base, please

don't hesitate to let me know.

Let us refer to the following steps to troubleshoot the issue:

Step 1

1.Reduce the baud rate of the incoming fax modem and see how it goes.

A. Open My Computer -> Control Panel -> Phone and Modem Options.

B. On the Modems tab, select your modem from the list and click Properties.

C. On the Advanced tab, click Change Default Preferences.

D. The Port speed is 115200 by default; change it to 9600 and see how it
goes.

2. Try turning off compression. To do this, repeat steps 4.A-4.C above, and
then change Compression to Disabled.

3. In Control Panel, double-click Phone and Modems. Select the modem on the
Modems tab and click Properties. Click Update

Driver on the Driver tab, use the Microsoft Standard 56K Modem driver and
see if Fax works.

Step 2: This issue can occur if the system drive is formatted using NTFS
and the Domain Users group does not have the proper

permissions to submit the job to the Fax queue folder.

To resolve this issue:

1. Open %systemdrive%\Documents and Settings\All Users\Application
Data\Microsoft\Windows NT folder.

2. Right click MSFax and select Properties. On the Security page, make sure
Users group has the permission to write.

Step 3: The problem occurs when the users don't have enough permission on
the Fax.

1. Click the Start button, point to Settings, and then click Printers and
Faxes.

2. Right-click the Fax, click Properties, and then click the Security tab.

3. Click Permissions and verify that the user attempting to fax has at
least Print permissions.

4. Verity that the "Fax" Printer is shared with the following permissions:

"Everyone" Group - "Print" permission.

"Administrators" Group - "Print", "Manage Printers", "Mange Documents"

permissions.

"Creator Owner" Group - "Mange Documents" permission.

"Print Operators" Group - "Print", "Manage Printers", "Mange

Documents" permissions.

"Server Operators" Group - "Print", "Manage Printers", "Mange

Documents" permissions.

Step 4.Please check the following folder's permission on the SBS machine:

\windows\temp\

%temp%

\windows\system32\spool\ (and its subfolders)

Step 5.

1.How do you send your fax? By fax wizard? Outlook?

On the SBS server, please click Start -> All programs -> Accessories ->
Communications -> Fax -> Send a fax. Then, try to

send a fax. Please capture screenshots of any error message that you
receive in the process.

2.Go to XP client,make sure it have installed fax client for XP SP2,do the
same above,send a fax via fax wizard,what's the

result?

3.If you have configured the fax client on the Windows XP computer
correctly, this issue can occur if the Fax Mail Tranport

component is not installed or corrupted in Outlook. I suggest you perform
the following steps on the client computer:

1. Click Start, click Control Panel, and then double-click Mail.

2. Click E-mail Accounts. Click "View or change existing accounts" and
click Next.

3. If the "Fax Mail Transport" item is listed, delete it.

4. Click Add and then click Additional Server Types.

5. On the "Additional Server Types" page, click Microsoft Shared Fax Mail
Transport, and then click Next. Remove the Fax Mail

Transport service from the list of server types.

6. On the E-mail Accounts page, click Finish.

7. Click Close. Check if you can send faxes in Outlook.

For your information on fax problems on Windows XP SP2 computers:

885123 Fax send fails when you try to send a fax from a Windows XP-based
client
http://support.microsoft.com/?id=885123

step 6.

If this is not the case, proceed with the 'Reinstall FAX Component' steps:

1.Rename the keys and files below to *.old

1)HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax

2)HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax

3)C:\Program Files\Microsoft Windows Small Business Server\fax

4)The 'SBSMIS-FAX.log'file under 'C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs'.

5)The 'SBSMSI-faxcfg.log'file under 'C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs'.

6)The 'faxsetup.log'file under 'C:\WINDOWS\'.

2.Access Add/Remove Programs, Add/Remove Windows Components, uncheck 'Fax
Services' to uninstall it.

3.Once it is uninstalled, access Add/Remove Programs to reinstall it.

4.Then, access 'Add/Remove Programs again', this time, we will click
'Change/Remove' on the 'Windows Small Business Server

2003' item:

1)Click 'Next' on the 'Microsoft Windows Small Business Server Setup' page.

2)Click 'Next' on the 'Windows Configuration' page.

Note: It states that 'This will take approximately 30 minutes', it is
referring to the total time it will take in the first

SBS component installation. For the task such as remove a specific
component, it will just take couple of minutes.

3)Now, in the 'Component Selection' page, choose 'Remove' before the 'Fax
Services' item.

4)Click 'Next', and then click 'Next' again to confirm 'Component Summary'.
You will be prompted to insert the SBS 2K3 setup

Disc 1.

5.Once the removal process is completed, access 'Windows Small Business
Server setup' again in 'Add/Remove Programs', proceed

to the 'Component Selection' page, and then choose 'Install' for the 'Fax
Services' item.

6.Run the Configure Fax Services wizard from the Server Management console

7.Check if the problem can be reproduced. If so, is the problem symptom
exactly the same as before?

step 7.

check the sending fax device. If possible,replace the modem to see if the
issue still occur


If the problem still occurs after performing the 7 steps above, please
gather (and zip) the newly created FAX setup &

configure logs to me:

1)All the log files under C:\Program Files\Microsoft Integration\Windows
Small Business Server 2003\Logs.

2)The ''faxsetup.log'' file under ''C:\WINDOWS\''.

3)Setup MPS report.

a. Visit
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_SETUPPerf.EXE to download

the file.

b. Run the MPSRPT_SETUPPERF.EXE on the server box.

c. Wait for 10~15 minutes.

d. Open Windows explorer, navigate to
%SYSTEMROOT%\MPSReports\Setup\Reports\cab\

e. Send the .cab file directly to me v-jaluo@xxxxxxxxxxxxx

4)send the log file in the following folder:

C:\Documents and Settings\All Users\Application Data\Microsoft\Windows
NT\MSFax\ActivityLog


Please compress all the files and send to me at v-jaluo@xxxxxxxxxxxxx


Have a nice day!

Best regards,

Jacky Luo (MSFT)
Microsoft CSS Online Newsgroup Support

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