RE: Remote Web Workplace not working

Hi Shayla:

I am terrible sorry for my carelessness.

Based on my experience, the most possible cause of RWW error is incorrect
configuration of IIS. The following are default configuration, please have
a check.

1. Check Default Web Site setting under IIS
1) Open Server Management console, go to Advanced Management\Internet
Information Services.
2) Under Website, right click Default Website, select Properties.
3) In Virtual Directory tab, make sure it is using DefaultAppPool, go to
Directory Security tab, click Edit button, make sure that Anonymous and
Integrated access is enabled, make use any IP address is allow to access.

2. Check Virtual Server Remote setting
1) Open Server Management console, go to Advanced Management\Internet
Information Services.
2) Under Web Sites\Default Web Sites\Remote, right click the Remote
directory, select Properties.
3) In Virtual Directory tab, make sure it is using DefaultAppPool, go
to Directory Security tab, click Edit button, make sure that Anonymous and
Integrated access is enabled. Check Directory Security,make use any IP
address is allow to access.

3. Check ISAPI Filter of Default Web Site setting.
1) Open Server Management console, go to Advanced Management\Internet
Information Services.
2) Under Website, right click Default Website, select Properties.
3) In Virtual Directory tab, click ISAPI Filter, check if sbssft.dll
exist.
If sbssft.dll doesn't exist, you need to add it. You can found it under
%systemdrive%\inetpub\sbsflt\sbsflt.dll.

4. Try to visit RWW from Intranet with https://servername/remote.

If the problem persists, please help me collect the information according
to the steps in my previous reply.

I am looking forward to hear from you.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
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Microsoft engineers can only focus on one issue per thread. Although we
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different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

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<Date: Thu, 10 May 2007 09:54:00 -0700
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<
<Hi firstly thanks for replying but this seems like a stock answer as I am
not
<Oliver but Shayla.
<1. Error message: Internet Explorer cannot display webpage
<2. Don't even get to that stage - see error in 1
<3. As specified in my original mail both internal and external clients get
<same error message.
<4. Netgear router - ports are open
<5. No OWA also does not work
<6. RDP works both internaly and externally
<7. I have rerun IECW and RAS wizards until I am blue in the face - if it
<were so simple I would not be posting on here - I have been using and
<supporting SBS since the very first version.
<
<"Robert Li [MSFT]" wrote:
<
<> Hi Oliver,
<>
<> Thanks for posting in our newsgroup.
<>
<> From your description, I know that you cannot logon RWW. If I am
off-base,
<> please don't hesitate to let me know.
<>
<> Please let me know the following to make the situation more clearly:
<>
<> 1. What's the detail error message when you visit RWW?
<> 2. Do all users or some specific users have this problem?
<> 3. Where do you visit RWW, from Internet or LAN? When you visit from
LAN,
<> will the same issue occur?
<> 4. Do you have hardware router or firewall between Internet and SBS
server?
<> If so, do you have port 80, 443, 3389, 4125 open?
<> 5. Can you success visit other websites hosted on the SBS server such as
<> OMA?
<> 6. You said "Remote Desktop works perfectly to connect to server but we
<> need to connect a remote user to a desktop." Where did you RDP to SBS
<> server, from Internet or LAN?
<>
<> Since I don't know the exact error message, I can only provide the
<> following information here:
<>
<> Step 1: Please rerun CEICW, this helps up configure network and websites
<> correctly:
<>
<> 1. Click Start, click Server Management. Click To Do List and then click
<> "Connect to the Internet". Click Next, and go through the Internet
option.
<> 2. Select Enable firewall and click Next.
<> 3. On the Web Services Configuration page shows, make sure Remote Work
<> Webplace is selected. Click Next.
<> Note: You can select other items according to your needs, for example:
<> Outlook Web Access, Business Website (wwwroot) and so on.
<> 4. On the Web Server Certificate page shows. Select "Create a new Web
<> server certificate", and type your FQDN (mail.domain.com) in the "Web
<> server name" text box. Click Next.
<>
<> IMPORTANT: The FQDN that you type in the "Web server name" box must be
the
<> same name that you use to connect to the Web site from the Internet. For
<> example, if the URL that you use to connect to the RWW is
<> https://server.contoso.com/remote, type "server.contoso.com" (without
the
<> quotation marks) in the "Web server name" box. If you use
<> http://ipaddress/remote to access RWW, type the public IP address in the
<> "Web server name".
<> 5. Go through the steps to finish the wizard.
<>
<> Step 2: If you get "You could not be logged on to Outlook Web Access.
Make
<> sure your domain\user name and password are correct, and then try
again."
<> Message, please take the steps in KB 843539.
<>
<> You cannot use Outlook Web Access with forms-based authentication and
you
<> receive a Store.exe e-mail alert message
<> http://support.microsoft.com/?id=843539
<>
<> Step 3: If you get "Error: Access is denied", please refer to KB 293386.
<>
<> HTTP 401 or 404 error messages when you access OWA implicitly or
explicitly
<> http://support.microsoft.com/?id=293386
<>
<> If the problem persists, please help me collect the following for deep
<> research:
<>
<> 1. Screen shot of the error message when you try to logon RWW.
<>
<> 2. Collect IIS Log:
<>
<> 1) On Exchange Serves, open IIS MMC, right click Default Web Site and
then
<> click Properties.
<> 2) Click Website tab and then check Enable loggin
<> 3) Stop the Default Website and RENAME the existing IIS log files under
<> C:\WINDOWS\system32\LogFiles\W3SVC1.
<> 4) Restart the Default Website and reproduce the problem, which will
<> generate new IIS log file with the exact error.
<> 5). Go to the following folder on Exchange Server:
<> C:\WINDOWS\system32\LogFiles\W3SVC
<> Please also let me know the logon name you tested
<>
<> 3.Collect IIS Metabase
<>
<> 1) On Exchange Server, install .NET Framework Version 1.1:
<>
http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-4842-
<> 8157-034d1e7cf3a3&DisplayLang=en.
<> 2) Install MBExplorer by installing IIS 6 Resource Kit Tools:
<>
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
<> B628-ADE629C89499&displaylang=en.
<> 3) Once it is installed, access it from Start, Programs, IIS Resources,
<> Metabase Explorer.
<> 4) In the left pane, right click ''LM'' (under your server computer
name)
<> to choose ''Export to file'', and then save it as IIS.mbk.
<> 5) Compress this mbk file and send it to me for analysis. Please let me
<> know the password if you set on this iis mbk file.
<>
<> Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
<> 38824617-SBS Web Remote Webworkplace Login.
<>
<> I am looking forward to here from you.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
the
<> "Notify me of replies" box to receive e-mail notifications when there
are
<> any updates in your thread. When responding to posts via your
newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
rights.
<>
<> --------------------
<> <From: sjh@xxxxxxxxxxxx
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <Subject: Remote Web Workplace not working
<> <Date: 9 May 2007 12:42:27 -0700
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<> <
<> <I re-installed an SBS 2003 server using the original disks -
<> <forgetting disk
<> <3 was "faulty". Fixed Comapny web; installed SP1 - no ISA installed.
<> <Company
<> <web also had errors - fixed by using different version asp.net. RWW
<> <does not
<> <work - internally or externally. - Reason for re-install was to use
<> <RWW on a
<> <SQL database program. Any ideas? Remote Desktop works perfectly to
<> <connect to
<> <server but we need to connect a remote user to a desktop.
<> <
<> <
<>
<>
<

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