Re: Server reset diagnosis help please
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Fri, 11 May 2007 07:46:01 GMT
Hi John,
Thanks for posting in our newsgroup.
From you description, I know that your SBS 2003 reset itself. If I amoff-base, please don't hesitate to let me know.
First, the server reset itself and now it works OK now. To find out the
root cause, we will need memory dumps. Due to the technical limit of our
public newsgroup, Please call CSS for more help.
II researched your logs and found before restart, MSExchangeDSAccess had
errors, unable to find DC and name resolution. Based on my research, I'd
like to give you the following ideas:
Step 1: Disable all 3rd party services. The problem may be caused by third
party software.
1. Click Start->Run...->type msconfig and press Enter.
2. Click Services tab and select Hide All Microsoft Services and Disable
All third party Services.
3. Click Startup tab and Disable All startup items.
4. Click OK and choose Restart.
5. After reboot, check whether the problem still occurs.
6. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.
Step 2: Make sure your antivirus software to exclude the Exchange directory
structure from file-level scanning. Please also check the registry key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeIS\VirusScan
And selected the following and changed the value to 0 BackgroundScanning
Enabled ProactiveScanning
Step 3: Checked default SMTP Virtual Server Properties.
To do this:
1. Open Exchange Management.
2. Expand to Domain(Exchange)'Servers'Servername'Protocols'SMTP' Default
SMTP Virtual Server.
3. Right click Default SMTP Virtual Server and select properties.
4. On the General tab, make sure IP address is set to (All Unassigned).
Hope the information helps.
If you need further assistance, please don't hesitate to let me know.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
<From: Owen Williams [SBS MVP] <Owen@xxxxxxxxxxxxxxxxxx>
<Subject: Re: Server reset diagnosis help please
<Date: Fri, 11 May 2007 00:12:27 -0400
<Message-ID: <MPG.20adb739659bece3989754@xxxxxxxxxxxxxxxxxx>
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<In article <A6530800-9DB0-424F-BFA2-7EE9E6BD9C50@xxxxxxxxxxxxx>,
<JohnRoss@xxxxxxxxxxxxxxxxxxxxxxxxx
<
<> In the early hours of the morning the SBS2003 server here reset itself.
<>
<> It recovered OK but I am wondering if I can narrow down the cause a bit
more.
<>
<> There was a rapid succession of critical events, then the reset. The
error
<> from the event log are at the bottom of the message. I am slowly working
<> through the messages but if anyone can shed a little more light on any
known
<> causes I would appreciate it as it seems to have literally taken less
than a
<> minute to go from running OK to full reset.
<>
<> The installation is a base installation of SBS2003r2 premium with all
<> patches & sps (except W2K3S SP2) but ISA has not been installed yet.
<>
<> The event logs for the most part are completely uneventful.
<
<Many (most) of the events you posted are "normal" when an SBS is restarted.
<
<Guessing here ... Is the SBS connected to an uninterruptible power supply
that
<will initiate a graceful shutdown in the event of an extended power
outage? If
<so, you might want to check the UPS to make sure it is functioning
correctly.
<
<-- Owen Williams [SBS MVP]
<
.
- References:
- Server reset diagnosis help please
- From: John Ross
- Re: Server reset diagnosis help please
- From: Owen Williams [SBS MVP]
- Server reset diagnosis help please
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