RE: Remote Web Workplace not working

Hi Shayla,

Thanks for posting here.

From the description, I understand the issue is that Remote Web Workplace
is not working. If I am off base, please don't hesitate to let me know.

Let us refer to the following steps to troubleshoot the issue:

I.Have you run the CEICW? Please re-run the CEICW, go through all the steps
in the wizard to configure your SBS network and IIS as well. Reference:

825763 How to configure Internet access in Windows Small Business Server
2003

http://support.microsoft.com/?id=825763

II.Uninstalled/reinstalled asp.net using

C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322>aspnet_regiis.exe -ua

C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322>aspnet_regiis.exe -ir -enable

run iisreset

check the issue again

III.check the asp.net tab in default web site of IIS manager,make sure
ASP.NET version 1.1.4322,check the asp.net tab in remote virtual
directory,make sure ASP.NET version 1.1.4322

IV.The RWW web page is a virtual directory of the Default Web Site. As a
result, the Default Web Site must be running in order for the RWW site to
be accessible.

1. Make sure the Default Web Site is started and can be accessed. If you
cannot access the Default Web Site in a web browser, troubleshoot that
first.

Some basic things to check for if you cannot access the Default Web Site:


A. Make sure the IIS Admin Service and World Wide Web Publishing Service
are started.


B. Make sure the Default Web Site is started in the IIS MMC.


C. Make sure the Default Web Site is listening on TCP ports 80 and 443 and
the internal IP address of the SBS 2003 server.


D. Check the event logs in Event Viewer. Search the KB for any errors you
find in Event Viewer.


E. Run the CEICW. Do not select any of the 'Do Not Change' options so that
any settings will be configured.


F. Enable IIS Logging (enabled by default) and check the IIS Logs. Search
the KB for any errors you find in the log file.

2. Make sure there is a virtual directory named 'remote' underneath the
Default Web Site in the IIS MMC. Also check for the presence of the
C:\inetpub\remote folder. If they are not present, it may not be installed.
Re-install the Server Tools component using the SBS setup program.

3. Make sure your request is being redirected from http to https. You can
identify this if the URL has changed from http to https. The SBSFLT ISAPI
filter is responsible for redirecting http requests to https for certain
websites, including RWW, in SBS 2003. If this is not occurring, the SBSFLT
ISAPI filter may be down or not present.

A. In the properties of the Default Web Site, click the ISAPI Filters tab.
The SBSFLT ISAPI filter should be listed at the top of the list with a
green arrow pointing up for the Status.

SBSFLT not present: Try accessing the RWW using https instead of http in
the URL. For instance, https://www.contoso.com/remote. If this works, users
can use https in the URL to access the RWW website. If they wish to use
http, then you must click Add to add the SBSFLT ISAPI filter to the list.
The default location for the executable is C:\inetpub\sbsflt\sbsflt.dll.

SBSFLT Status shows a red arrow pointing down: Remove and re-add the SBSFLT
ISAPI filter to the Default Web Site. The default location for the
executable is C:\inetpub\sbsflt\sbsflt.dll. Also, check the Application and
System event logs for errors or warnings.

SBSFLT is not at the top of the list: Select SBSFLT and click the Move up
button to move it to the top of the list.

V.Re-install the RWW component:

Important: Please first take a full server backup for SBS Server.

1) Bring up Add/Remove Programs, click ''''Change''/''Remove'''' for the
Windows SBS 2003 item.

2) Proceed to the ''''Component Selection'''' page, choose
''''Maintenance'''' to ''''Server Tools'''', and then choose ''''Remove''''
to ''''Intranet'''' & ''''Administration''''.

3) Click Next to proceed with the installation.

4) Then repeat the step 1-2, choose ''''Install'''' to ''''Intranet'''' &
''''Administration''''.

Note: When you try to reinstall the Intranet component through the SBS
Integrated Setup, you are prompted to insert the CD 3:

Insert Windows Small Business Server 2003 Disc 3 or point to location where
Windows Small Business Server Setup files may be found.

However, after the original SBS CD3 is inserted, the Setup then gives the
error:

The drive contains a disc for Windows Small Business Server 2003 with no
service packs. When the prompt appears, insert a disc for Windows Small
Business Server 2003 with Service Pack 1.

To resolve this problem, we need follow these steps:

1. Start a cmd prompt and change directory to the SP1 download folder (or
the SBS03_SP1 folder on the SBS SP1 PKG_CD2).

2. Type "SBS2003-KB885918-SP1-X86-ENU.EXE /x" (with no quotation marks) and
press Enter.

3. Specifying a path for the extracted files (such as C:\SBSSP1).

4. Insert the original SBS (non-SP1) Disc 3 into the CDROM.

5. Copy all the folders and the files from the
<CDROM>:\SBS\CLIENTAPPS\SHAREPT folder to the
C:\SBSSP1\cd3\sbs\clientapps\sharept folder.

6. Run the SBS Integrated Setup, and when the setup program prompts for the
CD3, point it to the cd3 folder created in the previous step.

Once the SBS Integrated Setup finishes, we need to reinstall WSS SP1 and
SBS SP1. We may also want to run the CEICW to ensure the IIS setings are
correct.


If the issue persists, please help me collect the following information for
analysis:

1.Can you properly access OWA,OMA,from internal or external network?

2. What's the exact error message when you access RWW? Please kindly send
me the screen shot of the error message as an email attachment.

To do this, please follow the steps below:

a) When the screen appears, press PrScrn (this key is located to the right
of the F12 key on the keyboard)

b) Create a new Word document and open it.

c) Press Ctrl + V to paste the screen shot into the document.

d) Send this document as the mail's attachment to my mailbox:
v-jaluo@xxxxxxxxxxxxx

3.Gather IIS Metabase from SBS Server

===========================

a. Install .NET Framework Version 1.1:

http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-4842-
8157-034d1e7cf3a3&DisplayLang=en.

b. Install MBExplorer by installing IIS 6 Resource Kit Tools:

http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en.

c. Once it is installed, access it from Start, Programs, IIS Resources,
Metabase Explorer.

d. In the left pane, right click ''LM'' (under your server computer name)
to choose ''Export to file'', and then save it as IIS.mbk.

e. Compress this mbk file and send it to me for analysis.

4.IIS logs

========

a. Open IIS.

b. Locate Default web site. Right-click it and then click Properties.

c. Click to selected Enable logging and then click properties.

d. Click Advanced.

e. Click to select every checkbox here.

f. Click OK to close these windows.

g. Reproduce this issue and send the logs to me.

NOTE: The log files are located at %systemroot%\System32\LogFiles by
default.

Please compress all the files and send to me at v-jaluo@xxxxxxxxxxxxx


I appreciate your time and cooperation. Please do not hesitate to let me
know if you have any further concerns, I am looking forward to hearing from
you.

Have a nice day!

Best regards,

Jacky Luo (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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