Re: Regular disconnections from remote web workplace

Thank you very much for your response.

To update the situation:

1. I Have contacted ISP who will monitor line to see if any issues occur
over the times affected.
2. Summary of issues.
I can connect to office server and all office clients from home at all times
of the day EXCEPT from between 4.30pm up until around midnight. During these
times I can log in with RWW and can access OWA but cannot access the server
desktop or any client desktops. (either as a user or with the Admin account).
If I am connected to a desktop at the start time of around 4.30pm the system
will hang and will then give error stating that the connection has been
terminated (or words to that effect). This is not a “timeout” error as I can
be physically working right up until the connection is lost.

3. I am the only RWW user so I will have to try another account during these
times to confirm that the problem is “system wide” with regard to users.
although as stated I have tried as an admin as well as my day to day user
account.

4. The problem has been with me now for a long time so I cannot give an
accurate response to what specific changes could have started the problem.

5. I have never been able to access the server or clients via RWW from
within the LAN.
If I enter http://companyip from a client I receive the login screen for the
netgear router
If I enter http://companyip/remote from a client I receive a “custom” 404
error page (as though a default error page from the server perhaps)
If I enter https://companyip from a client I receive a standard IE page
cannot be found
If I enter https://companyip/remote from a client I receive a standard IE
page cannot be found.
Browser is IE7

6. I have made numerous attempts from a clean boot with no different outcome.
7. I will attempt your instructions regarding services as soon as I can and
will respond once I have had chance to complete it. As this is a 24hr
cyclical problem this may take a little while.
8. I have already investigated scheduled tasks which consisted of
ShadowVolume Copy and server reports and I moved them to well after 3.00am.
some time ago to remove the possibility of resource use for this purpose.
9.Have never been able to connect to office fixed IP address from remote
client using telnet. Have always received the following error:
Could not open connection to host, on Port 23: Connect failed. Have not
needed to open 3389 to achieve desired access at all other times but have
recently opened this port to see if it made any difference. Same error though
when trying to telnet.
Also, get the same error when trying from inside the LAN.
10. I will also implement the other solutions you have suggested and I will
respond once I have new information.

Unfortunately I am due to be away from Monday 7th April for 10 days so may
not be able to respond as quickly as I would like.
PLEASE PLEASE continue to post any suggestions however, as I am really very
grateful for this help and I will make every effort to keep up with any
questions or suggestions that are left for me. I desperately wish to get this
issue resolved so please bear with me.

Yours sincerely

Dean


"Robert Li [MSFT]" wrote:

Hi,

Thanks for posting in our newsgroup and also for Cris's input.

From your description, I know that you cannot RDP to clients desktop from
Internet at 4.30pm. If I am off-base, please don't hesitate to let me know.

Please let me know the following to make the situation more clearly:

1. Do all users or specific users have this problem?
2. What important change did you make before the problem begins to occur?
3. When the problem occurs, can you run RWW and RDP to the server or client
workstation from LAN?

Please take the following steps to see if the problem can be resolved:

Step 1: Please make a clean boot to make sure the problem is not caused by
some third party software.

1. Click Start->Run...->type msconfig and press Enter.
2. Click Services tab and select Hide All Microsoft Services and Disable
All third party Services.
3. Click Startup tab and Disable All startup items.
4. Click OK and choose Restart.
5. After reboot, check whether the problem still occurs.
6. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.

Step 2: Please check the scheduled Tasks.

Please click Start-->All Programs-->Accessories-->System Tools-->Scheduled
Tasks.If there is a task begins at 4:30, you can disable it and try again.

Step 3: On the remote client, run the "telnet" command to telnet the 3389
port of the terminal server, can you get error messages.

For example: telnet Public IP 3389

For more information, please refer to:

KB 901023 - A TCP/IP session that is inactive for more than one minute may
be disconnected when you connect to a terminal server from a Windows Server
2003 SP1-based computer
http://support.microsoft.com/default.aspx/kb/901023

If the problem persists, please help me collect the following for further
research:

Screen shot of the error message at the remote workstation

MPS Report on SBS server and a problematic client.

1. Download the MPSRPT_NETWORK.EXE from the following link and then run
this tool to gather some information from the problematic computer:
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE
2. Double-click on the MPSRPT_NETWORK.EXE file.
[Note] This process may take some time; however, it will not have a
negative effect on the performance.
3. A CAB file will be generated in the
%systemroot%\MPSReports\Network\Reports\Cab directory called
%COMPUTERNAME%_MPSReports.CAB. The CAB file will contain the reports
generated by the MPS Reporting Tool.
4. Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
38997887-Regular disconnections from remote web workplace.

I am looking forward to hear from you.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
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Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
<From: "Cris Hanna [SBS-MVP]"
<crisnospamhanna@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx>
<References: <CCBB1987-2C0A-40B2-ABA3-3AB99E151975@xxxxxxxxxxxxx>
<In-Reply-To: <CCBB1987-2C0A-40B2-ABA3-3AB99E151975@xxxxxxxxxxxxx>
<Subject: Re: Regular disconnections from remote web workplace
<Date: Tue, 1 May 2007 21:38:34 -0500
<Lines: 76
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<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<Port 80 does not need to be forwarded
<Port 25 does
<
<This is very odd indeed
<Who supplies your DSL? I think I'd be asking them for assistance in
<checking whats happening on that line at 4:30
<
<--
<Cris Hanna [SBS-MVP]
<------------------------------
<Please do not contact me directly, only respond in the Newsgroups
<MVPs do not work for Microsoft
<------------------------------
<Send via Windows Mail on Vista Ultimate connected to SBS 2003 R2
<"Deano" <Deano@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
<news:CCBB1987-2C0A-40B2-ABA3-3AB99E151975@xxxxxxxxxxxxxxxx
<> Hi
<>
<> Setup details:
<> 1 x SBS 2003 (SP1)
<> 3 x XP Clients (SP2)
<> 1 x NIC on server
<> 1 x Netgear ADSL Modem Router (no access time restrictions)
<> Ports forwarded: 80, 444, 443, 4125, 3389
<>
<> Can anyone please point me in any kind of sensible direction? I’m
<> desperately trying to find out what is disconnecting my Remote Web
<> Workplace
<> connection for an almost “set” number of hours every single day.
<>
<> I can be connected all day without any trauma anything up to around
4.30pm
<> then my connection will drop and I cannot connect again until around
<> midnight.
<>
<> Then Off I go again.
<>
<> From this I can only assume that there are some processes that are taking
<> place between these hours every day which are either hogging resources
<> required for RWW or just plain hogging resources which then causes RWW to
<> disconnect. (only guessing mind you.)
<>
<> This "disconnection" is limited to “connecting to server desktops” or
<> “connecting to client desktops”.
<> No matter whether accessing as a user or an admin.
<>
<> I have no problem connecting to Exchange (either directly from the
profile
<> I
<> have set up at home to login to my exchange account or using the Outlook
<> Web
<> Access in the Remote Web Workplace.) so I am actually connecting to the
<> server ok. It is just the “Connecting to servers and clients” that is
<> affected.
<>
<> I have looked through the event viewer for any entries that seem to be
<> around the time of the disconnections and the times when I can suddenly
<> reconnect but don't really know what I should be looking for. (It doesn't
<> seem to have an entry anywhere that says "Your Remote Web Workplace
<> session
<> terminated because!"
<>
<> (Wishful thinking I guess!)
<>
<> Any pointers as to how to check out what could be causing this. what
<> services are stopping or starting that could be causing the session to
end
<> at
<> these very regular intervals / how to isolate the services that are used
<> for
<> RWW. At least then I could start some kind of process of elimination.
<>
<> (It’s almost like it shuts up shop and goes home for tea!)
<>
<> Yours Hopefully
<>
<> Dean
<>
<
<


.

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