RE: "blank email" issue using Activesync?

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Hi Brandokj,

Thanks for posting back.


Please refer to the following KB article,and modify the firewall time-out
values for HTTP(S) connections to the Exchange server to be greater than
the default time-out limit of eight minutes.


Enterprise firewall configuration for Exchange ActiveSync Direct Push
Technology

http://support.microsoft.com/kb/905013/en-us

To configure Microsoft Internet Security and Acceleration Server (ISA) 2004
idle session time-out values for Exchange Direct Push Technology
1. In the console tree of ISA Server Management, click Firewall Policy.
2. On the Toolbox tab, click Network Objects.
3. Expand the Web Listeners node, and then view the properties of the
applicable Web Listener.
4. Click the Preferences tab, and then click Advanced.
5. Modify the Connection Timeout from the default 120 seconds (2 minutes)
to 1800 seconds (30 minutes).
6. Click OK two times to accept these changes.
7. Click Apply.


you can also modify heartbeat interval accoring to the KB article.

In addition,Have you installed exchange SP2? if not,please install SP2 to
see if it make any difference.

Can you access OMA?

If issue persists,Please send me the msg file and log files that I have
mentioned before.

Thanks for your time, Please try the suggestions above and let me know the
results at your earliest convenience. I look forward to hearing from you
soon.

Have a nice day!

Best regards,

Jacky Luo (MSFT)
Microsoft CSS Online Newsgroup Support

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