RE: Can't install Windows Small Business 2003 Client

Hi Jackie,

I finally gave up and I reinstalled WSBS 2003 again, I don't receive the
error anymore however when I enter the user and the password on the client
computer it sends me the following message "The list of users and computers
could not be found on the server. Make sure that the Small Business Server
network adapters are configured correctly" which is weird because it supposed
that if the client computer is asking for the user and password is because is
connected to the server right?. Please give me a hand on this.

Thanks.


""Jacky Luo [MSFT]"" wrote:

Hi Ulises,

Thanks for posting here.

From the description, I understand the issue is that you cannot use
connectcomputer wizard to add your client workstation to the SBS domain.If
I am off base, please don't hesitate to let me know.

Let us refer to the following steps to troubleshoot the issue:

1.Please re-run the CEICW, go through all the steps in the wizard to
configure your SBS network and IIS as well. Reference:

825763 How to configure Internet access in Windows Small Business Server
2003

http://support.microsoft.com/?id=825763

2.Meanwhile, you may try the following steps on the client workstation and
see how it goes:
Try deleting one computer and create a new user account and recreate the
computer object to see if that account can be use connectcomputer then.

a. Log on locally as a local administrator to the client. In Control Panel,
double-click System. On the Computer Name tab, click Change, select
Workgroup, type a workgroup name and click OK. Click OK when prompted to
restart the computer.

b. On the SBS server, delete the user and computer accounts, click Add a
User in Server Management\Users. Follow the instructions to create user and
computer accounts.

c. On the client, open IE, go to http://SBSServerName/connectcomputer and
follow the instructions to join domain.

3.If the issue persists, you may try the steps below to manually join
domain:

a. Log on local as a local administrator to the client, add the domain user
to the local Administrators group.

b. In Control Panel, double-click System. On the Computer Name tab, click
Change, select Domain, type your domain name and click OK. You'll be
prompted to enter the domain admin's credential. Enter the credential,
click OK, wait a while and you'll see a dialog box with the message
"Welcome to the xxx domain". Restart the computer as prompted.

c. Log on as the domain user.

4.make sure to enable anonymous access and do not require SSL on the
ConnectComputer virtual directory.

to do so:

A. Go to IIS and expand servername -> Web Sites -> Default Web Site.

B. right click ConnectComputer,go to directory security tab.

C. in the authentication and access control panel,click edit,check "enable
anonymous access",uncheck integrated windows authentication.click OK.

D. in the secure communications panel,click edit,uncheck "require secure
channel(SSL)",click OK.

5. the problem can be also caused by the IIS anonymous user -
IUSR_<machinename> account missing some file permissions.

So, I would like to suggest that we rebuilt the entry by the following
command:
cscript adsutil.vbs set w3svc/AnonymousUserPass "password"
This should reset your password in the metabase.

After that, please run "iisreset" (without the quotes) to restart the IIS
services.

If the issue has not been resolved, please perform the following steps to
resynchronize the IUSR account:

1) Reset password for IUSR account in both user manager and IIS manager.
2) Run "cscript synciwam.vbs /v" to synchronize the IWAM account.

To do so,

A.in the ADUC, find the user IUSR account in Users container, right click
on the user account select "Reset Password". You can change the password to
any string as you see fit.

B.To change the password in the IIS manager:

Open IIS manager, expand servername -> Web Sites -> Default Web Site, right
click on the Default Web Site, in the directory security tab, click the
edit button in the authentication and access control field, fill in the
password that you just changed in the ADUC. Apply it to all child nodes
(click "select all button") when you are prompt for inheritance overrides.


6.Reinstall ConnectComputer and see if it helps:

A. Go to IIS and expand servername -> Web Sites -> Default Web Site. Delete
the ConnectComputer vdir.

B. Rename the C:\Inetpub\ConnectComputer folder.

C. Create new folder named ConnectComputer under C:\Inetpub.

D. Copy all the files from the SBS2K3 media
cd3:\SBS\ClientSetup\ClientSetup to the C:\Inetpub\ConnectComputer
directory. Make sure to remove the "Read-only" attributes from the files.

E. Right-click on Default Web Site in IIS, choose New -> Virtual Directory.

F. In the Alias field, type in ConnectComputer and click Next.

G. In the path box, browse to C:\Inetpub\ConnectComputer.

H. Click Next through the wizard, the default permissions are the default
for ConnectComputer.

I. Once it is completed, right-click on ConnectComptuer and select
Properties.

J. Click Remove for the "Application name" under the "Application settings"
at the bottom of the Virtual Directory tab.

K. Click on the Directory Security tab, click Edit for "Authentication and
access control".

L. Uncheck "Integrated Windows authentication", click OK.

M. Click on the Edit button on the "IP address and domain name
restrictions".

N. Put the bullet next to "Denied access" and then click Add.

O. Add 127.0.0.1 and the internal subnet (192.168.16.2/255.255.255.0 is the
default). Click OK.

P. Click OK out of the ConnectComputer properties.


More useful information:

889105 You cannot connect a client computer to the network in Windows Small
Business Server 2003
http://support.microsoft.com/kb/889105/en-us

You receive an "HTTP Error 401.1 - Unauthorized: Access is denied due to
invalid credentials" error message when you try to access a Web site that
is part of an IIS 6.0 application pool
http://support.microsoft.com/kb/871179/en-us
http://blog.csdn.net/longrujun/archive/2005/07/23/432860.aspx


II.If the issue persists, please kindly help me collect the following
information for further analysis:

1.Please run "ipconfig /all >c:\ipconfig.txt" (Without the quotation marks)
on the command prompt on the SBS Server and the specific workstation, and
then send these files to me.

2.On the SBS Server, can you access this webpage by using
http://localhost/connectcomputer or http://SBSServerName/connectcomputer
link?

3.Send SBSNetSetup.log from C:\Program Files\Microsoft Windows Small
Business Server\Clients at the problematic client workstation to me

4.Send NetSetup.log from %windir%\debug at the problematic client
workstation to me.

5.Does the problem only occur when trying to get this particular computer
to the domain? Can it be reproduced on every client computer?


I appreciate your time. I am happy to be of assistance and look forward to
your reply.

Have a nice day!

Best regards,

Jacky Luo (MSFT)
Microsoft CSS Online Newsgroup Support

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