RE: "blank email" issue using Activesync?
- From: v-jaluo@xxxxxxxxxxxxxxxxxxxx ("Jacky Luo [MSFT]")
- Date: Mon, 30 Apr 2007 12:13:12 GMT
Hi Brandokj,
Thanks for posting here.
From the description, I understand the issue is that when you send emailfrom activesync,the body of the email is blank. If I am off base, please
don't hesitate to let me know.
Let us refer to the following steps to troubleshoot the issue:
Step 1:as any third-party file-level anti-virus software may frequently
scan Exchange files in your server's hard drive and cause this issue, I
suggest that we exclude the following locations on your server from being
scanned by the file-level antivirus software:
- The Exchange Server drive M:.
- Exchange program files. By default, these are located in the <system
drive>\Program Files\Exchsrvr folder.
- Exchange database files and Transaction Log files. By default the
database files are located in MDBDATA folder.
- Microsoft Internet Information Service (IIS) system files in the
%SystemRoot%\System32\Inetsrv folder.
For more information, please refer to the following Microsoft KB articles:
328841 Exchange and Antivirus Software
http://support.microsoft.com/?id=328841
this issue is likely to be caused by the third party antivirus applications
which are scanning the Exchange store. So I recommend that you make sure to
exclude the locations
If issue persists,
Step 2: Uninstall third party antivirus software and firewall
Based on my research, some third party firewalls or antivirus programs may
cause this issue. So I recommend that we uninstall all the firewalls and
antivirus programs on the problematic systems and test again whether the
problem still exists. Please note that simply closing or disabling the
antivirus software may not close the process running on the background.
Step 3:Please verify Authentication settings by the following steps.
For Exchange/Exchange-oma virtual directory:
1. Open IIS Manager
2. Open properties of virtual directory Exchange/Exchange-oma
3. Select Directory Security tab
4. Select Edit in Authentication and access control box. Make sure the
authentication setting as below:
Authentication Methods
Enabled Basic authentication
Enabled Integrated Windows authentication
Disabled anonymous access
For OMA virtual directory and Microsoft-Server-ActiveSync virtual directory:
1. Open IIS Manager
2. Open properties of OMA virtual directory and Microsoft-Server-ActiveSync
virtual directory respectively.
3. Select Directory Security tab
4. Select Edit in Authentication and access control box. Make sure the
authentication setting as below:
Authentication Methods
Uncheck Enable anonymous access
Uncheck Integrated Windows authentication
Check Basic authentication
After that, please restart the IIS Admin Service (services.msc) and then
verify the issue.
Step 4:Please check OMA to see if it work.
If the issue persists, please help me collect the following information for
analysis:
1. Please save some samples of the proper messages and problematic message
as .msg files. After this, please use WinZip to compress them and send to
me via email. I will directly analyze these messages on my side. My working
email address is v-jaluo@xxxxxxxxxxxxxx
2. I also suggest that you turn on the diagnostics logging and then send me
the MPS report of Exchange Server for further research.
(1) Start Exchange System Manager.
(2) In the console tree, expand Servers, right-click the server that you
want, and then click Properties.
(3) Click the Diagnostics Logging tab, and then click MSExchangeTransport
in the Services list.
(4) In the Categories list, click Maximum under each categorie.
(5) Click OK, and then quit Exchange System Manager.
(6) Open Event Viewer and save as the application logs as an .evt file.
(7) Clear all the event logs.
(8) Reproduce this issue again (the problematic user receives spam
messages).
(9) collect Exchange MPS Report
a. Please download the MPSRPT_Exchange.EXE from the following link and then
run this tool to gather some information from the problematic computer:
http://www.microsoft.com/downloads/details.aspx?familyid=cebf3c7c-7ca5-408f-
88b7-f9c79b7306c0&displaylang=en
b. Double-click on the MPSRPT_Exchange.EXE file.
[Note] This process may take some time; however, it will not have a
negative effect on the performance.
c. A CAB file will be generated in the
%systemroot%\MPSReports\Setup\Reports\Cab directory called
%COMPUTERNAME%_MPSReports.CAB. The CAB file will contain the reports
generated by the MPS Reporting Tool.
d. Please send the result file(CAB file)to me at v-jaluo@xxxxxxxxxxxxx
Have a nice day!
Best regards,
Jacky Luo (MSFT)
Microsoft CSS Online Newsgroup Support
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