RE: SP1 fails to install - error Update.inf-Make Sure Cryptograph

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Hi Jerry,

Thanks for posting in our newsgroup.

From your description, I know that you get the following errors:

"update.inf can not be verified, check that the cryptographic service is
running and try again." When you apply SBS 2003 SP1.

'failed to install catalog files' when loading Windows Server SP2

If am off-base, please don't hesitate to let me know.

Since the server reboots every two to three weeks with error relating to
svchost and winlogon service, that's critical and your business is affected
by this, a suggestion is to call CSS directly. Thank for your understanding.

Please take the following steps to see if the problem can be resolved:

Step 1: Let's perform a Clean Boot. A Clean Boot will allow us to isolate
any device drivers or programs that are loading at startup that may be
causing a conflict with other device drivers or programs that are installed
in your computer.

1. Click Start, click Run, type "msconfig" (without the quotation marks)
and click OK.
2. Select "Selective Startup" and remove the check box for "Load Startup
Items".
3. On the "Services" tab, click Enable All.
4. Check "Hide all Microsoft Services", click Disable All and clear "Hide
all Microsoft Services".
5. Click the OK button and then Click Yes to restart your computer.
6. Try again.

Step 2: The problem may be caused McAfee or other Anti-virus program.
Please temporarily uninstall AV software and try again.

Step 3: The problem occurs when Cryptographic Services is set to disabled.
please try the steps in this KB:

You cannot install some updates or programs
http://support.microsoft.com/kb/822798

Method 1: Set Cryptographic Services to automatic

Set the Cryptographic Services to Automatic, and then try to install the
program again. To set the Cryptographic Services to Automatic, follow these
steps:
1. Start the Administrative Tools utility in Control Panel.
2. Double-click Services.
3. Right-click Cryptographic Services, and then click Properties.
4. Click Automatic for Startup type, and then click Start.

Method 2: Reregister DLL files that are associated with Cryptographic
Services

To register .dll files that are associated with Cryptographic Services,
follow these steps:

1. Click Start, click Run, type cmd in the Open box, and then OK.
2. At the command prompt, type the following commands, and press ENTER
after each command:

regsvr32 /u softpub.dll
regsvr32 /u wintrust.dll
regsvr32 /u initpki.dll
regsvr32 /u dssenh.dll
regsvr32 /u rsaenh.dll
regsvr32 /u gpkcsp.dll
regsvr32 /u sccbase.dll
regsvr32 /u slbcsp.dll
regsvr32 /u mssip32.dll
regsvr32 /u cryptdlg.dll
exit
Note Click OK if you are prompted.

3. Restart your computer.
4. Click Start, click Run, type cmd in the Open box, and then click OK.
5. At the command prompt, type the following commands, and press ENTER
after each command:

regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 mssip32.dll
regsvr32 cryptdlg.dll
exit
Note Click OK if you are prompted.

Method 3: Rename CatRoot2 folder.

1. Click on Start> My Computer. Then double-click the Local Disk C:.
2.Within the C: drive browse to Windows\System32
3. locate and right click on the CatRoot2 folder, select rename
4. Rename the file to something else, usually Catrootold

If the problem persists, please help me collect the screen shot of the
error message when you apply SP1 and send to v-robeli@xxxxxxxxxxxxx with
subject : 38914246-SP1 fails to install - error Update.inf-Make Sure
Cryptograph.

Hope the information helps.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

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Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

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<From: "Jerry" <jerry@xxxxxxxxxxxxxxxxx>
<Subject: SP1 fails to install - error Update.inf-Make Sure Cryptograph
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<Please help,
<
<I've a SB2003 server (A Dell Poweredge 2600) which will install Service
Pack
<1, the error message is 'update.inf can not be verified, check that the
<cryptographic service is running and try again.
<
<I've tried various different things but still get the same problem, I've
<even tried loading Windows server SP2 which gives a different error;
<
<'failed to install catalog files' are the two linked?
<
<The main reason for needing a resolution is that the server reboots every
<two to three weeks with error relating to svchost and winlogon service.
<
<Any help greatly appreciated.
<
<Jerry
<
<
<

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