Re: Erroneous 'E-mails sent' entries in Server Usage Report

I've not seen this behaviour once, never mind 6 times ;-).

Do you modify the default recipient policy, or create a seperate one for the custom address? I always leave the default alone, and create a seperate one with a higher priority. The fact that Administrator (if not renamed) shows external email makes one suspect recipient policy, as this account has only the one name. You haven't removed any of the default email addresses from the accounts, have you?

You might try another single label user account as a test and see if that shows anything outgoing.

--
Les Connor [SBS MVP]


"David" <abc@xxxxxxxxx> wrote in message news:eM$CeD4hHHA.4872@xxxxxxxxxxxxxxxxxxxxxxx
Thanks, Les,

The messages are being delivered successfully by Exchange - there is no external mail server involved. I can track messages in ESM tracking up to the point of delivery to the far end (recipient's) server. Exchange is also set to deliver mail direct to the recipient by DNS lookup (*not* via the ISP's smart host).

The problem applies to ALL six of the servers that I control, including my own. Which means it is probably something that I habitually do wrong! In each case, the Administrator is the typically the only user account that has non-zero values listed in the report. It is very occasionally that a normal user will have a non-zero "External recipient" value in a report.

The servers involved are SBS-2k3-Premium-R2 with SP2, apart from one that is SBS2k3-Premium with SP1. The R2 boxes were all fresh installs at R2 level; the previous SBS2k or SBS2k3 installs being wiped and there was no migrations or upgrades involved. User/Computer accounts were created afresh. Client PC are all XP-Pro using Outlook 2003 in cached-mode, apart form one user in one office using Outlook 2007.

I wonder if this may have something to do with Recipient Policies. I normally apply a policy defining the users' various E-mail aliases using variables, e.g. "%1g.%s@xxxxxxxxxxxxxx", etc.

Whilst I can live with this, it gives the customers absolutely no confidence in the rest of these reports when it contains such glaring errors.

David

"Les Connor [SBS MVP]" <les.connor@xxxxxxxxxxxx> wrote in message news:9753109B-B1AF-44E9-AF39-9752C124CD6F@xxxxxxxxxxxxxxxx
Use message tracking in ESM to see if messages are being delivered by exchange. You woudln't have the users outlook configured to use an external mail server, by chance?

--
Les Connor [SBS MVP]


"David" <abc@xxxxxxxxx> wrote in message news:u2euU8zhHHA.2368@xxxxxxxxxxxxxxxxxxxxxxx
Robert,
Thank you for your reply. Unfortunately, you have misunderstood the problem. The Report *is* sent correctly - no problem there at all. The problem is that some information *contained_in_the_report* is totally wrong!
Specifically; the information "E-mail sent to external recipients" lists *zero* messages being sent by all users other than Administrator. In reality hundreds of external messages were actually sent. E.g.:

E-mail Sent

User Name Total E-mail Sent Internal Recipients Size (MB) External Recipients
Administrator 30 31 1.1 29
David Johnson 26 26 0.3 0
Brian Clews 11 14 4.0 0
Russell Matthews 9 9 0.0 0
Main Store 2 2 0.0 0
Sheila Clark 1 1 0.0 0
Company Total 79 83 5.5 29




"Robert Li [MSFT]" <v-robeli@xxxxxxxxxxxxxxxxxxxx> wrote in message news:kKkCm$uhHHA.3744@xxxxxxxxxxxxxxxxxxxxxxxxx
Hi David,

Thanks for posting in our newsgroup.

From your description, I know that external recipients cannot receive
"Extended Server Usage Report". If I am off-base, please don't hesitate to
let me know.

First, the report cannot be sent to external recipients but no messages are
logged. The problem may be more complex and time-consuming. Thanks for your
understanding.

Please take the following step to narrow down this issue:

Step 1: Change another external recipient to get mail, will the same issue
occur?

1. Open Server Management.
2. Click Monitoring and Reporting.
3. Click Set Up Monitoring Reports and Alerts.
4. Select Modify existing settings and click Next.
5. Select Receive a daily performance report in e-mail, View the usage
report in Server Managent, Receive a usage report in e-mail every other
week and click Next.
6. Input the e-mail address to receive report.

Note: Please input two address here, for example test@xxxxxxxxxxx and
Administrator@xxxxxxxxxxxx)

7. Follow the other steps and click Finish.

Please check if the test@xxxxxxxxxxx and Administrator@xxxxxxxxxxxx can get
report.

Step 2: Please check the Message Tracking Center.

1. Open Exchange Server Management.
2. Expand Domain(Exchange)->Tools->Message Tracking Center.
3. Input Administrator in Sender box and click Find Now.
4. Check if the Message History below to see if the e-mail for external
recipients is sent out.

Step 3: Check the Exchange Queue.

1. Open Exchange Server Management.
2. Expand Domain(Exchange)->Servers->SBSSERVER->Queue.
3. Check if the e-mail is in the Queue.

If the problem still persists, please help me collect the following
information for further research:

1.Message Tracking log

To enable Message Tracking:

Open ESM, on the General tab in the server's Properties dialog box, select
the Enable message tracking check box. After the issue is reproduced,
please wait about 15 minutes and then go to the message tracking folder and
collect the message tracking log for us.

By default, the message tracking logs locate under the folder:C:\Program
Files\Exchsrvr\servername.log.

2. MPS Report

1) Visit
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_Exchange.EXE to download the file.
2) Run the MPSRPT_Exchange.EXE on the server box.
3) Wait for 10~15 minutes.
4) Open Windows explorer, navigate to %SYSTEMROOT%\MPSReports\Exchange\cab\
5) Send the .cab file directly to me

Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
38892443-Erroneous 'E-mails sent' entries in Server Usage Report.

I am looking forward to hear from you.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
<Reply-To: "David" <<none>>
<From: "David" <abc@xxxxxxxxx>
<Subject: Erroneous 'E-mails sent' entries in Server Usage Report
<Date: Tue, 24 Apr 2007 13:13:55 +0100
<Lines: 22
<Organization: none
<X-Priority: 3
<X-MSMail-Priority: Normal
<X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
<X-RFC2646: Format=Flowed; Original
<X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
<Message-ID: <Oo0GJomhHHA.4624@xxxxxxxxxxxxxxxxxxxx>
<Newsgroups: microsoft.public.windows.server.sbs
<NNTP-Posting-Host: host213-123-185-94.in-addr.btopenworld.com
213.123.185.94
<Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:32297
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<Looking through the bi-weekly "Extended Server Usage Report" from each of
<the SBS-2k3 servers that I look after, most of them list "zero" E-mails
<having being sent to external recipients in that 14-day period. In
<practice, I know from the logs (and mailbox examination), that many
hundreds
<of external messages were actually sent out. Even those users that are
not
<zero, only have the odd one or two messages listed.
<
<Do others have this same problem?
<
<I've looked on Microsoft's knowledgebase, and in various SBS orientated
<blogs, and have found references to "too many" messages being logged, but
<nothing referring to zero messages being logged.
<
<Since all the SBS-2k3 (and R2) boxes that I've set up have this problem,
I'm
<quite prepared to admit it may be something that I've either done or
haven't
<done that's caused this - but any ideas what it could be?
<
<All pointers welcome!
<
<David
<
<
<







.

Relevant Pages

  • Re: Erroneous E-mails sent entries in Server Usage Report
    ... One of the sbs2k3Sp1 boxes did previously report outgoing messages correctly in the Usage Report. ... I gave up modifying the default recipient policy years ago and now create my own policy on each server before creating users. ... the information "E-mail sent to external recipients" lists *zero* messages being sent by all users other than Administrator. ... Please check the Message Tracking Center. ...
    (microsoft.public.windows.server.sbs)
  • RE: Event 32090 when Faxing To Multiple Recipients
    ... Number of Recipients: 5. ... Step 2: Please check the Group Policy on SBS Server: ... After the report is created, select the report in the left panel and then ...
    (microsoft.public.windows.server.sbs)
  • Re: Erroneous E-mails sent entries in Server Usage Report
    ... Use message tracking in ESM to see if messages are being delivered by exchange. ... The Report *is* sent correctly - no problem there at all. ... the information "E-mail sent to external recipients" lists *zero* messages being sent by all users other than Administrator. ... "Extended Server Usage Report". ...
    (microsoft.public.windows.server.sbs)
  • Re: Erroneous E-mails sent entries in Server Usage Report
    ... the point of delivery to the far end server. ... user will have a non-zero "External recipient" value in a report. ... the report cannot be sent to external recipients but no messages ... Please check the Message Tracking Center. ...
    (microsoft.public.windows.server.sbs)
  • Re: Automated HTML messages & Second Server
    ... You might examine the settings of the SMTP virtual server on both servers ... Other reports are being received just fine to recipients on both ... servers except this one report. ... server B receive it as plain text (broken HTML). ...
    (microsoft.public.exchange.admin)
Loading