Re: Erroneous 'E-mails sent' entries in Server Usage Report

Use message tracking in ESM to see if messages are being delivered by exchange. You woudln't have the users outlook configured to use an external mail server, by chance?

--
Les Connor [SBS MVP]


"David" <abc@xxxxxxxxx> wrote in message news:u2euU8zhHHA.2368@xxxxxxxxxxxxxxxxxxxxxxx
Robert,
Thank you for your reply. Unfortunately, you have misunderstood the problem. The Report *is* sent correctly - no problem there at all. The problem is that some information *contained_in_the_report* is totally wrong!
Specifically; the information "E-mail sent to external recipients" lists *zero* messages being sent by all users other than Administrator. In reality hundreds of external messages were actually sent. E.g.:

E-mail Sent

User Name Total E-mail Sent Internal Recipients Size (MB) External Recipients
Administrator 30 31 1.1 29
David Johnson 26 26 0.3 0
Brian Clews 11 14 4.0 0
Russell Matthews 9 9 0.0 0
Main Store 2 2 0.0 0
Sheila Clark 1 1 0.0 0
Company Total 79 83 5.5 29




"Robert Li [MSFT]" <v-robeli@xxxxxxxxxxxxxxxxxxxx> wrote in message news:kKkCm$uhHHA.3744@xxxxxxxxxxxxxxxxxxxxxxxxx
Hi David,

Thanks for posting in our newsgroup.

From your description, I know that external recipients cannot receive
"Extended Server Usage Report". If I am off-base, please don't hesitate to
let me know.

First, the report cannot be sent to external recipients but no messages are
logged. The problem may be more complex and time-consuming. Thanks for your
understanding.

Please take the following step to narrow down this issue:

Step 1: Change another external recipient to get mail, will the same issue
occur?

1. Open Server Management.
2. Click Monitoring and Reporting.
3. Click Set Up Monitoring Reports and Alerts.
4. Select Modify existing settings and click Next.
5. Select Receive a daily performance report in e-mail, View the usage
report in Server Managent, Receive a usage report in e-mail every other
week and click Next.
6. Input the e-mail address to receive report.

Note: Please input two address here, for example test@xxxxxxxxxxx and
Administrator@xxxxxxxxxxxx)

7. Follow the other steps and click Finish.

Please check if the test@xxxxxxxxxxx and Administrator@xxxxxxxxxxxx can get
report.

Step 2: Please check the Message Tracking Center.

1. Open Exchange Server Management.
2. Expand Domain(Exchange)->Tools->Message Tracking Center.
3. Input Administrator in Sender box and click Find Now.
4. Check if the Message History below to see if the e-mail for external
recipients is sent out.

Step 3: Check the Exchange Queue.

1. Open Exchange Server Management.
2. Expand Domain(Exchange)->Servers->SBSSERVER->Queue.
3. Check if the e-mail is in the Queue.

If the problem still persists, please help me collect the following
information for further research:

1.Message Tracking log

To enable Message Tracking:

Open ESM, on the General tab in the server's Properties dialog box, select
the Enable message tracking check box. After the issue is reproduced,
please wait about 15 minutes and then go to the message tracking folder and
collect the message tracking log for us.

By default, the message tracking logs locate under the folder:C:\Program
Files\Exchsrvr\servername.log.

2. MPS Report

1) Visit
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_Exchange.EXE to download the file.
2) Run the MPSRPT_Exchange.EXE on the server box.
3) Wait for 10~15 minutes.
4) Open Windows explorer, navigate to %SYSTEMROOT%\MPSReports\Exchange\cab\
5) Send the .cab file directly to me

Please send the information to v-robeli@xxxxxxxxxxxxx with subject:
38892443-Erroneous 'E-mails sent' entries in Server Usage Report.

I am looking forward to hear from you.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

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--------------------
<Reply-To: "David" <<none>>
<From: "David" <abc@xxxxxxxxx>
<Subject: Erroneous 'E-mails sent' entries in Server Usage Report
<Date: Tue, 24 Apr 2007 13:13:55 +0100
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<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<Looking through the bi-weekly "Extended Server Usage Report" from each of
<the SBS-2k3 servers that I look after, most of them list "zero" E-mails
<having being sent to external recipients in that 14-day period. In
<practice, I know from the logs (and mailbox examination), that many
hundreds
<of external messages were actually sent out. Even those users that are
not
<zero, only have the odd one or two messages listed.
<
<Do others have this same problem?
<
<I've looked on Microsoft's knowledgebase, and in various SBS orientated
<blogs, and have found references to "too many" messages being logged, but
<nothing referring to zero messages being logged.
<
<Since all the SBS-2k3 (and R2) boxes that I've set up have this problem,
I'm
<quite prepared to admit it may be something that I've either done or
haven't
<done that's caused this - but any ideas what it could be?
<
<All pointers welcome!
<
<David
<
<
<




.

Relevant Pages

  • Re: Erroneous E-mails sent entries in Server Usage Report
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  • Re: Erroneous E-mails sent entries in Server Usage Report
    ... As far as I can recall, this problem was not present on my own server before ... did previously report outgoing messages correctly in the Usage Report. ... I gave up modifying the default recipient policy years ago and now create my ... Please check the Message Tracking Center. ...
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  • Re: Erroneous E-mails sent entries in Server Usage Report
    ... the point of delivery to the far end server. ... user will have a non-zero "External recipient" value in a report. ... the report cannot be sent to external recipients but no messages ... Please check the Message Tracking Center. ...
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  • Re: Erroneous E-mails sent entries in Server Usage Report
    ... The messages are being delivered successfully by Exchange - there is no external mail server involved. ... the Administrator is the typically the only user account that has non-zero values listed in the report. ... the information "E-mail sent to external recipients" lists *zero* messages being sent by all users other than Administrator. ...
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