RE: RRAS Wizard failure

Hello Peter,

There is an update for you.

I said "Note: you have already installed Windows server 2003 sp2 on your
SBS, now, you can jump over the Windows server 2003 sp1 installation."

First, we do not recommend customer to install windows server 2003 sp2
before install SBS 2003 sp1. If you do that, now, you can try to skip the
Windows server 2003 sp1 installation when you install SBS 2003 sp1,
however, we are not sure you can success. If you fail, you can try to
uninstall windows server 2003 sp2 before install SBS 2003 sp1.

If we can not resolve the issue after we perform the above steps, please
kindly help me collect some information for further investigation:

1. Download the setup edition of MPS_Report tool from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_SETUPPerf.EXE, run it on the SBS Server. Email me the
%COMPUTERNAME%_MPSReports_.CAB file which is under the
%systemroot%\MPSReports\Setup\Lite\Cab directory.

2. Please send me the Small Business Server Setup Logs in the "C:\Program
Files\Microsoft Integration\Windows Small Business Server 2003\Logs" folder.

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| X-Tomcat-ID: 143202477
| References: <C0CD81EC-4CE3-4329-B17E-9DDB44842969@xxxxxxxxxxxxx>
<674B133D-B67C-4C62-8C56-8F8567CE69C9@xxxxxxxxxxxxx>
<lEtvIANgHHA.4692@xxxxxxxxxxxxxxxxxxxxxx>
<D77C2464-E728-4F22-9805-E2D7A155EC24@xxxxxxxxxxxxx>
<Po1xsCagHHA.4368@xxxxxxxxxxxxxxxxxxxxxx>
<D6053118-29F5-48CD-9F26-BFD8245C2102@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
| Organization: Microsoft
| Date: Thu, 19 Apr 2007 08:43:07 GMT
| Subject: RE: RRAS Wizard failure
| X-Tomcat-NG: microsoft.public.windows.server.sbs
| Message-ID: <UYF9D7lgHHA.6068@xxxxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| Lines: 362
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:31293
| NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
|
| Hello Peter,
|
| Thank you for kind update. And feel free to take your time.
|
| Yes, the Windows update can not make you install all the service packs in
| the list:
|
| A. Service Pack 1 for the Windows Server 2003 operating system
| B. Windows SharePoint Services 2.0 Service Pack 1
| C. Exchange Server 2003 Service Pack 1
| E. Windows XP SP2 for Client Deployment
| F. Windows Small Business Server 2003 Service Pack 1
|
| The SBS is an integrated product, including many components. The Windows
| update can not update all of them. You can go through the following
| document to download and installing them:
|
| Downloading and Installing Windows Small Business Server 2003 Service
Pack 1
|
http://download.microsoft.com/download/e/0/f/e0fee8ce-768d-41c0-8871-9bc48e0
| b3fc3/ToDownLoadFilesandReadInstructions.htm
|
| Note: you have already installed Windows server 2003 sp2 on your SBS,
now,
| you can jump over the Windows server 2003 sp1 installation.
|
| If one or more of the listed components is already installed, you can
skip
| to the next step.
|
| Hope these steps will give you some help.
|
| Thanks and have a nice day!
|
| Best regards,
|
| Terence Liu(MSFT)
|
| Microsoft CSS Online Newsgroup Support
|
| Get Secure! - www.microsoft.com/security
|
| =====================================================
| This newsgroup only focuses on SBS technical issues. If you have issues
| regarding other Microsoft products, you'd better post in the
corresponding
| newsgroups so that they can be resolved in an efficient and timely
manner.
| You can locate the newsgroup here:
| http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
|
| When opening a new thread via the web interface, we recommend you check
the
| "Notify me of replies" box to receive e-mail notifications when there are
| any updates in your thread. When responding to posts via your newsreader,
| please "Reply to Group" so that others may learn and benefit from your
| issue.
|
| Microsoft engineers can only focus on one issue per thread. Although we
| provide other information for your reference, we recommend you post
| different incidents in different threads to keep the thread clean. In
doing
| so, it will ensure your issues are resolved in a timely manner.
|
| For urgent issues, you may want to contact Microsoft CSS directly. Please
| check http://support.microsoft.com for regional support phone numbers.
|
| Any input or comments in this thread are highly appreciated.
| =====================================================
|
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
| --------------------
| | Thread-Topic: RRAS Wizard failure
| | thread-index: AceBvxCVN+3jtelpTBCpGDTFVAQkKQ==
| | X-WBNR-Posting-Host: 59.167.45.112
| | From: =?Utf-8?B?Y2xhcmtlcA==?= <clarkep@xxxxxxxxxxxxxxxxxxxxxxxxx>
| | References: <C0CD81EC-4CE3-4329-B17E-9DDB44842969@xxxxxxxxxxxxx>
| <674B133D-B67C-4C62-8C56-8F8567CE69C9@xxxxxxxxxxxxx>
| <lEtvIANgHHA.4692@xxxxxxxxxxxxxxxxxxxxxx>
| <D77C2464-E728-4F22-9805-E2D7A155EC24@xxxxxxxxxxxxx>
| <Po1xsCagHHA.4368@xxxxxxxxxxxxxxxxxxxxxx>
| | Subject: RE: RRAS Wizard failure
| | Date: Wed, 18 Apr 2007 06:40:02 -0700
| | Lines: 247
| | Message-ID: <D6053118-29F5-48CD-9F26-BFD8245C2102@xxxxxxxxxxxxx>
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | charset="Utf-8"
| | Content-Transfer-Encoding: 7bit
| | X-Newsreader: Microsoft CDO for Windows 2000
| | Content-Class: urn:content-classes:message
| | Importance: normal
| | Priority: normal
| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| | Newsgroups: microsoft.public.windows.server.sbs
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:31025
| | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | X-Tomcat-NG: microsoft.public.windows.server.sbs
| |
| | Thank you for your response Terence, I could not stay in the office
| tonight
| | so I will gather the info as requested tomorow.
| |
| | With the first part of your reply that I applied Windows Server 2003
SP!
| not
| | SBS server 2003 SP1 are you saying that the Microsoft Update service
| would
| | download and install the incorrect service packs? If this is the case
| then I
| | think Microsoft have some work to do to fix that little gem up. I
never
| | downloaded any patches or updates manualy they were all done via the
| | microsoft update site.
| |
| | Cleintapps is not in the default location, this was changed during the
| setup
| | routine, not manually moved but intentionly changed, but in any case
the
| | registry key is pointing to the correct location. By my key and
accurate
| | location the ley is "E:\ClientApps" valid and correct.
| |
| | I can confirm that the registry does not contain the key
| ServicePackNumber
| | at all.
| |
| | If I follow your instructions and apply the patches/updates as refered
to
| in
| | A-F will it do any damage, I have already applied SP2, will I need to
do
| | anything to SP2 prior to these steps or should I uninstall SP2 prior?
| Will I
| | need to re-run SP2 post steps A-F?
| |
| | More to come when I am on site.
| |
| | Kind regards,
| | Peter Clarke.
| |
| | "Terence Liu [MSFT]" wrote:
| |
| | > Hello Peter,
| | >
| | > Thank you for kind update.
| | >
| | > After analyze your log files, I think this issue may occur if:
| | >
| | > 1. The Clientapps directory is moved to other location.
| | > 2. You applied Windows Server 2003 SP1 but SBS SP1.
| | >
| | > Let us refer to the following steps to trouble shoot the issue:
| | >
| | > I. This issue will occur if the clientapps directory is pointing to
an
| | > invalid location. So, I would like to know if you have moved the
| Clientapps
| | > directory to other location.
| | >
| | > While we can move Clietnapps directory to other location, we need
| change
| | > the following key to set the new path:
| | >
| | >
"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\clientsetup"
| | >
| | > By default, "ClientAppsRoot"="C:\ClientApps". If you moved the
| Clientapps
| | > to other folders or partition, please modify it and then reboot the
| | > machine. Then please re-run CEICW wizard and Remote Access wizard to
| see if
| | > it works.
| | >
| | > For more information, you can review the following article:
| | >
| | > How to move the client programs folder to another location in Windows
| Small
| | > Business Server 2003
| | > http://support.microsoft.com/?id=830254
| | >
| | > II. If it is not above situation, let us check if you have applied
the
| | > whole SBS 2003 sp1 to the server rather than Windows 2003 sp1. This
| issue
| | > will also occur if you applied Windows Server 2003 SP1 but the SBS
SP1
| or
| | > if the SBS SP1 did not finish the installation. If that is the case,
| please
| | > make sure that you downloaded and installed the SBS SP1.
| | >
| | > And also you can check the registry key as follows:
| | >
| | > On the SBS server, click Start, click Run, type "regedit" (without
the
| | > quotation marks) and click OK. Navigate to
| | > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer, and check
| the
| | > data of the registry value ServicePackNumber. Is it set to "1"? If
not,
| | > then this problem will occur because SBS 2003 SP1 has not been
| completely
| | > installed. To successfully install SBS 2003 SP1, we must install all
| five
| | > updates listed below. Additionally, the updates must be installed in
| the
| | > sequence listed.
| | >
| | > Note: If one or more of the listed components is already installed,
you
| can
| | > skip to the next step.
| | >
| | > A. Service Pack 1 for the Windows Server 2003 operating system
| | > B. Windows SharePoint Services 2.0 Service Pack 1
| | > C. Exchange Server 2003 Service Pack 1
| | > E. Windows XP SP2 for Client Deployment
| | > F. Windows Small Business Server 2003 Service Pack 1
| | >
| | > After you applied the whole SBS 2003 SP1, please run CEICW and then
| re-run
| | > remote access wizard to test the issue. What is the result?
| | >
| | > Installation Instructions for Service Pack 1 for Windows Small
Business
| | > Server 2003
| | >
|
http://www.microsoft.com/downloads/details.aspx?FamilyID=D56A7675-27C1-445B-
| | > A61F-007A30852AC6&displaylang=en
| | >
| | > Downloading and Installing Windows Small Business Server 2003 Service
| Pack 1
| | >
|
http://download.microsoft.com/download/e/0/f/e0fee8ce-768d-41c0-8871-9bc48e0
| | > b3fc3/ToDownLoadFilesandReadInstructions.htm
| | >
| | > If the issue persists, please help me collect the following
information
| for
| | > analyze:
| | >
| | > 1. Please open Registry Editor and export all the registry keys under
| the
| | > node:
| | >
| | > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer
| | >
| | > Then please send the .reg file to me for analyze.
| | >
| | > 2. Please collect the following log files for analyze:
| | >
| | > a. rraslog.txt
| | > b. C:\Program Files\Microsoft Integration\Windows Small Business
Server
| | > 2003\Logs
| | >
| | > 3. Please collect the Setup MPS report for analyze:
| | >
| | > a. Please download the MPSRPT_SETUPPerf.EXE from the following link
and
| | > then run this tool to gather some information from the problematic
| computer:
| | >
|
http://www.microsoft.com/downloads/details.aspx?familyid=cebf3c7c-7ca5-408f-
| | > 88b7-f9c79b7306c0&displaylang=en
| | > b. Double-click on the MPSRPT_SETUPPerf.EXE file.
| | > [Note] This process may take some time; however, it will not have a
| | > negative effect on the performance.
| | > c. A CAB file will be generated in the
| | > %systemroot%\MPSReports\Setup\Reports\Cab directory called
| | > %COMPUTERNAME%_MPSReports.CAB. The CAB file will contain the reports
| | > generated by the MPS Reporting Tool.
| | >
| | > Please compress all files and send to my working mailbox:
| | > v-terliu@xxxxxxxxxxxxx
| | >
| | > I appreciate your time. I am happy to be of assistance to you and
look
| | > forward to your reply.
| | >
| | > Have a nice day!
| | >
| | > Best regards,
| | >
| | > Terence Liu(MSFT)
| | >
| | > Microsoft CSS Online Newsgroup Support
| | >
| | > Get Secure! - www.microsoft.com/security
| | >
| | > =====================================================
| | > This newsgroup only focuses on SBS technical issues. If you have
issues
| | > regarding other Microsoft products, you'd better post in the
| corresponding
| | > newsgroups so that they can be resolved in an efficient and timely
| manner.
| | > You can locate the newsgroup here:
| | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| | >
| | > When opening a new thread via the web interface, we recommend you
check
| the
| | > "Notify me of replies" box to receive e-mail notifications when there
| are
| | > any updates in your thread. When responding to posts via your
| newsreader,
| | > please "Reply to Group" so that others may learn and benefit from
your
| | > issue.
| | >
| | > Microsoft engineers can only focus on one issue per thread. Although
we
| | > provide other information for your reference, we recommend you post
| | > different incidents in different threads to keep the thread clean. In
| doing
| | > so, it will ensure your issues are resolved in a timely manner.
| | >
| | > For urgent issues, you may want to contact Microsoft CSS directly.
| Please
| | > check http://support.microsoft.com for regional support phone numbers.
| | >
| | > Any input or comments in this thread are highly appreciated.
| | > =====================================================
| | >
| | > This posting is provided "AS IS" with no warranties, and confers no
| rights.
| | >
| | > --------------------
| | > | Thread-Topic: RRAS Wizard failure
| | > | thread-index: AceA474VJOqRAm35SDSXvW1NNkIkEA==
| | > | X-WBNR-Posting-Host: 59.167.165.245
| | > | From: =?Utf-8?B?Y2xhcmtlcA==?= <clarkep@xxxxxxxxxxxxxxxxxxxxxxxxx>
| | > | References: <C0CD81EC-4CE3-4329-B17E-9DDB44842969@xxxxxxxxxxxxx>
| | > <674B133D-B67C-4C62-8C56-8F8567CE69C9@xxxxxxxxxxxxx>
| | > <lEtvIANgHHA.4692@xxxxxxxxxxxxxxxxxxxxxx>
| | > | Subject: RE: RRAS Wizard failure
| | > | Date: Tue, 17 Apr 2007 04:30:03 -0700
| | > | Lines: 41
| | > | Message-ID: <D77C2464-E728-4F22-9805-E2D7A155EC24@xxxxxxxxxxxxx>
| | > | MIME-Version: 1.0
| | > | Content-Type: text/plain;
| | > | charset="Utf-8"
| | > | Content-Transfer-Encoding: 7bit
| | > | X-Newsreader: Microsoft CDO for Windows 2000
| | > | Content-Class: urn:content-classes:message
| | > | Importance: normal
| | > | Priority: normal
| | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| | > | Newsgroups: microsoft.public.windows.server.sbs
| | > | Path: TK2MSFTNGHUB02.phx.gbl
| | > | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.server.sbs:30676
| | > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| | > |
| | > | OK tried all of that as suggested, error still occurs.
| | > |
| | > | Perhaps I am using the wrong acornym for the wizzard, I just picked
| the
| | > | closest one in searching for remote access problems.
| | > |
| | > | No AV, havent got to the install of AV yet, Internet connection
| wizard
| | > runs
| | > | like a dream with the uPnP ADSL Modem/Router. All settings as were
| prior
| | > to
| | > | clean install.
| | > |
| | > | > If the issue persists, please kindly help me collect some
| information
| | > for
| | > | > further investigation:
| | > | >
| | > | > 1. What make you notice this error?
| | > |
| | > | On clean install I have to run the wizard to allow remote access
| to
| | > | outlook and remote web workplace, it failed.
| | > |
| | > | >
| | > | > 2. Run command "ipconfig /all > c:\ipconfig_sbs.txt" on SBS, send
| the
| | > files
| | > | > c:\ipconfig_sbs.txt to me at v-terliu@xxxxxxxxxxxxx
| | > |
| | > | Done and emailed shortly
| | > |
| | > | > 3. Save the application event log and system event log as evt
files
| on
| | > the
| | > | > problematic machines and send to my mailbox:
v-terliu@xxxxxxxxxxxxx
| | > |
| | > | Only the server is problematic
| | > |
| | > | > 4. Gather system information:
| | > | > a. Click Start and then Run.
| | > | > b. Type in "msinfo32" without the quotations and click OK.
| | > | > c. Once System Information is up and running, click File and then
| Save.
| | > | > Save the system information to a .nfo file. Send the file to me.
| | > |
| | > | OK will do with email.
| | > |
| | > | > Hope these steps will give you some help.
| | > |
| | > | So do I!
| | > |
| | > | Peter Clarke.
| | > |
| | >
| | >
| |
|
|

.