RE: Incoming Fax error

Hi Jacky,

Many thanks for your reply. finally, find this issue is McaFee VSE 8.5 treat
fax email as worm email and block it.

Your advice how to check the fax system step by step is very helpful.

Cheers

Michael



""Jacky Luo [MSFT]"" wrote:

Hi Michael,

Thanks for posting here.

From the description, I understand the issue is that you cannot route the
incoming fax to email and get error message,If I am off base, please don't
hesitate to let me know.

Let us refer to the following steps to troubleshoot the issue:

I.Verify the SMTP Virtual Server settings.

Open Exchange System Manager, expand Servers\your server\Protocols\SMTP,
right-click Default SMTP Virtual Server and click Properties. On the Access
tab, click the Connection button under "Connection control". If it is set
to "Only the list below", select "All except the list below" and list only
the IP addresses of computers for which you specifically want to deny
connections. Stop and start the SMTP virtual server, check if the issue
still occurs.

II.Verify that the fax settings

Verify that automatic routing is enabled for email and Sharepoint. There
are two ways to do this (A. Run the Configure Fax wizard or B. Check it
Manually). I will provide steps for both.

A. Run the Configure Fax wizard
===========================
1. Open the Server Management Console.
2. Click the To Do List.
3. Click the Configure Fax link.
4. Run the wizard.
a. Make sure the "Route through E-mail" method is checked and that a valid
email address is specified.
b. Make sure the "Store in a document library" method is checked and that a
valid document library is specified.
5. Finish the wizard.

B. Verify Fax Routing is Enabled and Configured.
==========================================
Enable E-mail Receipt
----------------------------------

1. Click Start, point to All Programs, point to Accessories, point to
Communications, point to Fax, and then click "Fax Service Manager".

2. In the console tree in the left panel, right-click the "Fax (Local)"
node, and then click Properties.

3. On the Receipts tab, verify the "Enable SMTP e-mail receipts delivery"
check box is checked.

4. In the From e-mail address: box, type the e-mail address of the sender
of the fax. For example,SBSFaxService@xxxxxxxxxxxxx

5. In the Server address: box, type the SBS server's NetBIOS computer name.
Do not type the server's fully qualified domain
name (FQDN). To determine the SBS server's NetBIOS computer name,type
"hostname"(without the quotation marks) at the command prompt, and then
press ENTER.

6. In the Port: box, type "25" (without the quotation marks). If the SMTP
port has changed, type the appropriate port.

7. Verify the "Use these SMTP settings for the Route Through E-Mail
incoming routing method" check box is checked.

8. Click the Authentication button, verify the "Anonymous access" option is
selected, and click OK.

NOTE: The authentication method you selected must match the authentication
method defined in the Exchange 2003 SMTP server. By default, it is set to
Anonymous access. To verify this:

1. Start the Exchange System Manager.

2. If the administrative groups are displayed, expand Administrative
Groups, and then expand "<first administrative group>".

3. Expand Servers, expand <servername>, expand Protocols, and then expand
SMTP.

4. Right-click "Default SMTP Virtual Server", click Properties, click the
Access tab, and click the Authentication button.

5. Verify Anonymous access is selected.


Enable Incoming Fax Routing Methods
---------------------------------------------------------
1. In the Fax Service Manager console, expand Devices and Providers, expand
Devices, expand <modem>, and click on Incoming Methods.

2. Verify the "Route through E-mail" method is enabled.

3. Right-click the "Route through E-mail" method and click Properties.Click
the E-mail tab and verify that a valid email
address is specified.Click OK.

4. Verify the "Store in a document library" method is enabled.

5. Right-click the "Store in a document library" method and click
Properties. Click the Fax Routing tab and verify that a
valid document library is specified. Click OK.

6. Restart the Fax service.


III.What's the version of McAfee running on the SBS server? We have
received a few reports indicating that McAfee 8.0 will block all processes
from communicating with the SMTP virtual server on Port 25 locally on the
server unless they are in the "allow" list. The Fax Service isn't in this
list and therefore McAfee blocks the fax service from actually getting the
mail into a mailbox. If this is the case, please re-configure your McAfee
properly, and you may also contact McAfee for more information.

If you are running McAfee 8.0,Please add fxssvc.exe to the allow list on
port 25,If issue still occur,uninstall McAfee 8.0

IV.Is there any anti-virus/anti-spam application running on the SBS server?
If so, stop the application, disable the related services, run "iisreset"
and check if the issue still occurs.


I appreciate your time. I am happy to be of assistance and look forward to
your reply.


Have a nice day!

Best regards,

Jacky Luo (MSFT)
Microsoft CSS Online Newsgroup Support

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