Re: SBS 2003 Exchange (Using non western european languages)
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Mon, 23 Apr 2007 01:47:29 GMT
Hi,
Thanks for updating.
I am sorry for the delay due to the weekend.
I am happy to know the problem is resolved. I'd like to make a summary for
this post.
Problem: When the Russian e-mail sent to Internet , the recipient can only
see "????.????"
Cause: This problem may occur if the Outlook nickname cache file is
corrupted on the sender's client computer.
Solution: Modify the registry according the following KB:
921584 The e-mail address of a recipient is displayed as "SMTP:????????"
when you use recipients from the nickname cache to address an e-mail
message in Outlook 2003
http://support.microsoft.com/default.aspx?scid=kb;EN-US;921584
For future postings, I would like to list the following information as a
guideline when submitting new posts in the future. This information will
help us to understand the issue and situation more quickly. Thank you!
1. Has the server/client/product ever worked?
2. If so, what changed?
3. What service packs and updates were applied?
4. What are the steps to reproduce the problem?
5. Does it happen the same way on any other systems?
6. Please provide the exact error message with any screenshots, if possible.
If you need any assistance in the future, please feel free to post in our
newsgroup.
Best regards,
Robert Li(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
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so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
<From: "Mike Spike" <Mike@xxxxxxxxxxxxxxxx>
<References: <OOy7zMiZHHA.1244@xxxxxxxxxxxxxxxxxxxx>
<wrj3qYuZHHA.4084@xxxxxxxxxxxxxxxxxxxxxx>
<Oh9CdOxZHHA.4940@xxxxxxxxxxxxxxxxxxxx>
<B$kgtt8ZHHA.1028@xxxxxxxxxxxxxxxxxxxxxx>
<Subject: Re: SBS 2003 Exchange (Using non western european languages)
<Date: Fri, 20 Apr 2007 14:25:02 +0100
<Lines: 312
<X-Priority: 3
<X-MSMail-Priority: Normal
<X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
<X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
<X-RFC2646: Format=Flowed; Original
<Message-ID: <On0lE80gHHA.208@xxxxxxxxxxxxxxxxxxxx>
<Newsgroups: microsoft.public.windows.server.sbs
<NNTP-Posting-Host: lsmladsl.claranet.co.uk 80.168.241.14
<Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:31624
<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<Sorry for not getting back until now, but this has resolved the problem.
<"Robert Li [MSFT]" <v-robeli@xxxxxxxxxxxxxxxxxxxx> wrote in message
<news:B$kgtt8ZHHA.1028@xxxxxxxxxxxxxxxxxxxxxxxxx
<> Hi Mike,
<>
<> Thanks for updating.
<>
<> Since the client use Outlook, please try the following methods:
<>
<> Step 1: Check Outlook Settings:
<>
<> 1. In Outlook, click Tools->Options->Mail Format.
<> 2. Click International Options.
<> 3. Select the appropriate language in the box "Preferred encoding for
<> outgoing messages".
<> 4. Click OK.
<> 5. Click Fonts.
<> 6. Click Internation Fonts.
<> 7. Select appropriate language, font, and encoding and then click Set as
<> default.
<> 8. Click OK three times.
<>
<> Step 2: Check Office Settings:
<>
<> 1. Click Start->Programs->Microsoft Office->Microsoft Office
<> Tools->Microsoft Office 2003 Language Settings
<> 2. Select appropriate language and then click OK.
<>
<> Step 3:Check Operating System (OS) Settings:
<>
<> 1. Open Control Panel.
<> 2. Double-click Regional and Language Options.
<> 3. In the Regional Options tab, select appropriate language and location.
<> 4. In the Advanced tab, select appropriate language.
<> 5. Click OK. (NOTE: You may need to restart the system.)
<>
<> Step 4: Please try to modify the registry according the following KB:
<>
<> 921584 The e-mail address of a recipient is displayed as "SMTP:????????"
<> when you use recipients from the nickname cache to address an e-mail
<> message in Outlook 2003
<> http://support.microsoft.com/default.aspx?scid=kb;EN-US;921584
<>
<> Please try above steps and let me the result.
<>
<> I am looking forward to hear from you.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
<> the
<> "Notify me of replies" box to receive e-mail notifications when there are
<> any updates in your thread. When responding to posts via your newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
<> doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly. Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
<> rights.
<>
<> --------------------
<> <From: "Mike Spike" <Mike@xxxxxxxxxxxxxxxx>
<> <References: <OOy7zMiZHHA.1244@xxxxxxxxxxxxxxxxxxxx>
<> <wrj3qYuZHHA.4084@xxxxxxxxxxxxxxxxxxxxxx>
<> <Subject: Re: SBS 2003 Exchange (Using non western european languages)
<> <Date: Thu, 15 Mar 2007 15:08:03 -0000
<> <Lines: 179
<> <X-Priority: 3
<> <X-MSMail-Priority: Normal
<> <X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
<> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
<> <X-RFC2646: Format=Flowed; Original
<> <Message-ID: <Oh9CdOxZHHA.4940@xxxxxxxxxxxxxxxxxxxx>
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <NNTP-Posting-Host: lsmladsl.claranet.co.uk 80.168.241.14
<> <Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:23092
<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <
<> <Hi Robert, Thanks for your reply,
<> <
<> <Before going ahead with the changes here is some extra information that
<> may
<> <be relevent:
<> <
<> <The destination of the email (the test ones we have been sending) is a
<> <russian "Hot mail style" web mail site that she uses.
<> <
<> <When she sends emails from her home computer using Outlook (just a
<> <standalone computer with a modem, no MS exchange just the ISP's relay
<> <servers etc) it displays on the web mail site in Russian.
<> <
<> <however it could be that her home setup sends as HTML and then has the
<> <Charset / meta information in the head of html file.
<> <
<> <do you think I should proceed with the registry edit?
<> <
<> <Regards,
<> <
<> <Michael
<> <
<> <"Robert Li [MSFT]" <v-robeli@xxxxxxxxxxxxxxxxxxxx> wrote in message
<> <news:wrj3qYuZHHA.4084@xxxxxxxxxxxxxxxxxxxxxxxxx
<> <> Hi Michael,
<> <>
<> <> Thanks for posting in our newsgroup.
<> <>
<> <> From your description, I know that when the Russian e-mail sent to
<> <> Internet
<> <> , the recipient can only see "????.????". If I am off-base, please
<> don't
<> <> hesitate to let me know.
<> <>
<> <> Based on my research, when a user in your Exchange organization sends
<> an
<> <> e-mail message to a recipient outside the organization, the recipient
<> may
<> <> use a client computer that cannot read the message. If the recipient
<> uses
<> <> an e-mail client that cannot understand Unicode Translation Format-8
<> <> (UTF-8), the recipient cannot view a message that is sent by the user
<> in
<> <> your Exchange 2003 organization.
<> <>
<> <> To resolve the problem, please try to modify the registry.
<> <>
<> <> Warning Serious problems might occur if you modify the registry
<> <> incorrectly
<> <> by using Registry Editor or by using another method. These problems
<> might
<> <> require that you reinstall your operating system. Microsoft cannot
<> <> guarantee that these problems can be solved. Modify the registry at
<> your
<> <> own risk.
<> <>
<> <> 1. On the Exchange computer, log on by using the Exchange
administrator
<> <> account, and then start Registry Editor.
<> <> 2. Locate and then click the following registry subkey:
<> <>
<> <>
<>
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeWEB\OWA\UseRe
<> <> gionalCharset
<> <> 3. On the Edit menu, point to New, and then click DWORD Value.
<> <> 4. Type UseRegionalCharset for the name of the DWORD, and then press
<> <> ENTER.
<> <>
<> <> 5. Right-click the UseRegionalCharset DWORD value, and then click
<> Modify.
<> <> 6. In the Value data box, type 1 , and then click OK.
<> <> 7. Quit Registry Editor to save your changes.
<> <>
<> <> Then, please restart the Exchange information store services and the
<> IIS
<> <> services.
<> <>
<> <> For more information, please refer to:
<> <>
<> <> 830827 How to manage Outlook Web Access features in Exchange Server
<> 2003
<> <> http://support.microsoft.com/default.aspx?scid=kb;EN-US;830827
<> <>
<> <> 327760 HOW TO: Permit Non-UTF-8 Mail Clients to View Messages that Are
<> <> Sent
<> <> http://support.microsoft.com/?id=327760
<> <> Note: The KB is written for Exchange 2000, it still applies to
Exchange
<> <> 2003.
<> <>
<> <> If the problem still exists, please let me know the following
<> information
<> <> for further research:
<> <>
<> <> 1. The screen shot of the unreadable e-mail.
<> <> 2. How does the recipient read e-mail, via Outlook or OWA?
<> <>
<> <> Hope this helps!
<> <>
<> <> If you have further concern, feel free to let me know.
<> <>
<> <> Have a great day.
<> <>
<> <>
<> <> Best regards,
<> <>
<> <> Robert Li(MSFT)
<> <>
<> <> Microsoft CSS Online Newsgroup Support
<> <>
<> <> Get Secure! - www.microsoft.com/security
<> <>
<> <> =====================================================
<> <>
<> <> This newsgroup only focuses on SBS technical issues. If you have
issues
<> <> regarding other Microsoft products, you'd better post in the
<> corresponding
<> <> newsgroups so that they can be resolved in an efficient and timely
<> manner.
<> <> You can locate the newsgroup here:
<> <> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<> <>
<> <> When opening a new thread via the web interface, we recommend you
check
<> <> the
<> <> "Notify me of replies" box to receive e-mail notifications when there
<> are
<> <> any updates in your thread. When responding to posts via your
<> newsreader,
<> <> please "Reply to Group" so that others may learn and benefit from your
<> <> issue.
<> <>
<> <> Microsoft engineers can only focus on one issue per thread. Although
we
<> <> provide other information for your reference, we recommend you post
<> <> different incidents in different threads to keep the thread clean. In
<> <> doing
<> <> so, it will ensure your issues are resolved in a timely manner.
<> <>
<> <> For urgent issues, you may want to contact Microsoft CSS directly.
<> Please
<> <> check http://support.microsoft.com for regional support phone numbers.
<> <>
<> <> Any input or comments in this thread are highly appreciated.
<> <>
<> <> =====================================================
<> <>
<> <> This posting is provided "AS IS" with no warranties, and confers no
<> <> rights.
<> <>
<> <> --------------------
<> <> <From: "Mike Spike" <Mike@xxxxxxxxxxxxxxxx>
<> <> <Subject: SBS 2003 Exchange (Using non western european languages)
<> <> <Date: Wed, 14 Mar 2007 10:27:07 -0000
<> <> <Lines: 27
<> <> <X-Priority: 3
<> <> <X-MSMail-Priority: Normal
<> <> <X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
<> <> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
<> <> <X-RFC2646: Format=Flowed; Original
<> <> <Message-ID: <OOy7zMiZHHA.1244@xxxxxxxxxxxxxxxxxxxx>
<> <> <Newsgroups: microsoft.public.windows.server.sbs
<> <> <NNTP-Posting-Host: lsmladsl.claranet.co.uk 80.168.241.14
<> <> <Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
<> <> <Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.server.sbs:22789
<> <> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <> <
<> <> <HI all,
<> <> <
<> <> <I need help getting SBS 2003 Exchange server to mail in the Russian
<> <> <language. What happens now:
<> <> <
<> <> <The person that requires the ability to correspond in Russian has a
<> <> Windows
<> <> <2000 Pro Workstaion, it has the Russian language installed and when
<> <> swicthed
<> <> <to Russian the it displays the correct charecters, but when sent over
<> the
<> <> <internet it ends up bieng converted / distorted and ends up a
<> combination
<> <> of
<> <> <"??????" and periods like so:
<> <> <
<> <> <"????.????"
<> <> <
<> <> <I am guessing it is something to do the Exchange 2003 server MTA /
<> <> <Connector, but do not know how to resolve it
<> <> <
<> <> <The server / outlook clients are set to send the email in "plain
text"
<> as
<> <> <opposed to RTF or HTML
<> <> <
<> <> <The server is SBS 2003 server running Exchange 2003 server (with
<> latest
<> <> <service packs).
<> <> <
<> <> <Thanks,
<> <> <
<> <> <Michael.
<> <> <
<> <> <
<> <> <
<> <>
<> <
<> <
<> <
<>
<
<
<
.
- References:
- Re: SBS 2003 Exchange (Using non western european languages)
- From: Mike Spike
- Re: SBS 2003 Exchange (Using non western european languages)
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