RE: Problem with renaming a printer

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Hello Customer,

Thank you for posting here.

According to your description, I understand that you can not make the new
printer use the same name with the old printer on your SBS. If I have
misunderstood the problem, please don't hesitate to let me know.

Based on my research, I think you do not complete delete the old printer
from SBS. I suggest we try the following steps to see if we can resolve
this issue:

1. Please open Control Panel->Printers and Faxes, do you find the old
printer here? If yes, right click it, select Properties, click Sharing tap,
select Do not share this printer. Click OK. Then right click the old
printer again, select Delete.

2. Please open Control Panel->System, click Hardware tap, click Device
Manager button, extend Ports (COM & LPT), please uninstall the Printer Port
the old printer used.

3. Please open Server Management console, locate on the Printers node,
right click the old printer in right pane if it is appearing there, select
Remove Printer.

4. Delete the printer files:
a. Temporarily disable the Anti-virus program.
b. Open Services MMC
c. Stop "Print Spooler" service.
d. Open Windows Explorer, point to %Systemroot%\System32\Spool\Printers,
backup and then delete all files in this folder.
e. Start "Print Spooler" service.

If we can not resolve the issue after we perform the above steps, please
kindly help me collect some information for further investigation:

1. Can you find the old printer in ADUC?

2. What is error you get when you use the new printer as the same name with
old printer? Please capture screenshots on the error messages and send the
pictures to me at v-terliu@xxxxxxxxxxxxx

3. Gather the MPS Report from the Print Server:

1) Download MPS Report Tool from the following URL:
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_SETUPPerf.EXE
2) Launch the downloaded .EXE file; it will launch the MPS Report Tool.
Please wait several minutes until it has finished.
3) On your system, a CAB file will be generated for your convenience in the
%systemroot%\MPSReports\Setup\<Report Type>\Cab directory called
%COMPUTERNAME%_MPSReports.CAB
4) Please send the CAB file to me. My email address is
v-terliu@xxxxxxxxxxxxx

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

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| Thread-Topic: Problem with renaming a printer
| thread-index: AceCxkD8hZFpQKnEStKIz5KHT31aTg==
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| From: =?Utf-8?B?SGF5ZGVuIEtpcms=?= <HaydenKirk@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: Problem with renaming a printer
| Date: Thu, 19 Apr 2007 14:04:00 -0700
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|
| We have a specific application where printers are hard coded into the
system.
| One of our printers died. No problem I thought. So I bought a new one and
| renamed it to what the old one was called. I also set the share name to
what
| the old share name was.
|
| After I do this, printspooler crashed on the server and all desktop pcs.
|
| Once I rename the printer back and reboot all the computers everything
seems
| to be fine.
|
| Is there old data in active directory or something causing this error?
|

.

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