Re: Logoff / Slow Bootups / Outlook attachements / Outlook Not res

Hi Terence,

Many thnaks for this update. I spent all day yesterday with a major issue
with two of our new starts profiles on the machines they will be using - they
are going to be using two of the problematic machines. Cannot get WORD to
open via a link in ACT, it keeps telling me the WORD engine will not start
but I can quite happy open a WORD document which is an attachment within
ACT!!!!. Could all be related.

The PC's require someone with admin rights to load new software and I
noticed that when logging off after using the admin' account it also just had
the option to log off not shut down | restart etc. However in saying that I
am positive that another new user who logged onto a totally different machine
had the same problem. I was not there at the time and was given the message
third hand.

I am out of the office again today but may be going in on Sunday as I am
going to try and investigate how to merge one Exchange mail box of an
employee who has left into a mail box of the new start. Also have another
look at this weird WORD, ACT problem. If I don't manage to get in on Sunday
I will definitley do this testing for you on Monday.

It all seems to be happening at present.

Many thanks again Terence for all your help on this. The whole thing seems
to be turning into a bit of an mightmare.
--
Regards,

Ken Bowman


"Terence Liu [MSFT]" wrote:

Hello Ken,

Thank you for kind update.

First, please let me know:
1. When you logon the problematic user account on the good user's computer,
does it have a same issue?

2. When you logon the good user account on the problematic user's computer,
does it have a same issue?

3. Does the client computer local account have the same issue?

I suggest we try the following steps to see if we can resolve this issue:

Step 1:
1. Right-click the taskbar, and then click Properties .

2. Click the Start Menu tab.

3. The option for Classic Start menu should be selected. Click Customize .


4. Under Advanced Start menu options , click to select the Display Log Off
check box, click OK , and then click OK .

Step 2:
1. Please run gpedit.msc on problematic computer

2. Extend Computer Configuration->Windows Settings->Security
Settings->Local Policies->User Rights Assignment

3. Double click Shut down the system option in right pane.

4. Add the problematic user account in the list. Click OK

5. Exit Group Policy editor and test this issue.

If we can not resolve the issue after we perform the above steps, please
kindly help me collect some information for further investigation:

1. Save the application event log and system event log as evt files on the
problematic machine and send to my mailbox: v-terliu@xxxxxxxxxxxxx

2. Please capture screenshots on the shutdown window and send the pictures
to me at v-terliu@xxxxxxxxxxxxx

3. Run command "gpresult > c:\gpresult.txt" on the problematic machine,
send the file c:\gpresult.txt to me.

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
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When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
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please "Reply to Group" so that others may learn and benefit from your
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Microsoft engineers can only focus on one issue per thread. Although we
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different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Logoff / Slow Bootups / Outlook attachements / Outlook Not
res
| thread-index: AceB4x139bRtTNckQ4eUwEYB/QrXqw==
| X-WBNR-Posting-Host: 207.46.199.61
| From: =?Utf-8?B?S2VuIEJvd21hbg==?= <KenBowman@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <914CFC83-0B20-4049-BD42-3967956D516A@xxxxxxxxxxxxx>
<uss5x7zaHHA.1300@xxxxxxxxxxxxxxxxxxxx>
<80FBF262-C73F-46A0-9163-77AF39B02538@xxxxxxxxxxxxx>
<rWyfo80eHHA.5272@xxxxxxxxxxxxxxxxxxxxxx>
<E08A239D-EAC2-4634-8BE7-49724B2B6359@xxxxxxxxxxxxx>
<gbDFeOCfHHA.6068@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: Logoff / Slow Bootups / Outlook attachements / Outlook Not
res
| Date: Wed, 18 Apr 2007 10:58:05 -0700
| Lines: 317
| Message-ID: <AF14E28B-CCCA-4131-B8E5-F9B57F4BD4FD@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:31128
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi Terence,
|
| Finally got our server back. Tried your suggestion on the three accounts
-
| no change sorry to say. However we actually have three new people
starting
| this coming Monday and I received their details today from Human
Resources so
| I decided to create their accounts and see what happens. All three new
| accounts have the same issue as the other three people i.e. when you log
onto
| their accounts and you take the option Start | Shut down, the Windows
Shut
| down dialogue pop up window only gives an option to log off???
| --
| Regards,
|
| Ken Bowman
|
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Ken,
| >
| > Thank you for kind update.
| >
| > From your description, the problem only happens on 3 user accounts. I
think
| > the root cause is that the user accounts do not have correct
permission. I
| > suggest we try the following steps:
| >
| > 1. Please open Server Management on SBS
| >
| > 2. Locate on Users node
| >
| > 3. Select the problematic user account, click Change User Permissions
link
| >
| > 4. In the Change User Permission Wizard, click Next, select User
Template,
| > click Next.
| >
| > 5. Finish this wizard.
| >
| > Run this wizard for the 3 problematic user accounts. Then test this
issue.
| >
| > Hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Logoff / Slow Bootups / Outlook attachements / Outlook
Not
| > res
| > | thread-index: Acd7o0gk4CC5CEzEQgGsPX6dL8Aj7g==
| > | X-WBNR-Posting-Host: 81.179.170.126
| > | From: =?Utf-8?B?S2VuIEJvd21hbg==?=
<KenBowman@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <914CFC83-0B20-4049-BD42-3967956D516A@xxxxxxxxxxxxx>
| > <uss5x7zaHHA.1300@xxxxxxxxxxxxxxxxxxxx>
| > <80FBF262-C73F-46A0-9163-77AF39B02538@xxxxxxxxxxxxx>
| > <rWyfo80eHHA.5272@xxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: Re: Logoff / Slow Bootups / Outlook attachements / Outlook
Not
| > res
| > | Date: Tue, 10 Apr 2007 12:06:02 -0700
| > | Lines: 271
| > | Message-ID: <E08A239D-EAC2-4634-8BE7-49724B2B6359@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:28978
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Hi Terence,
| > |
| > | Thank you for this update, I will try this tomorrow afternoon when I
get
| > | back into the office.
| > |
| > | With regards to trying the administrator log on this problem only
| > actually
| > | affects 3 people no matter which machine they log onto. If I log on
to
| > their
| > | PC everything works fine for me same thing if I get another user to
log
| > on
| > | and off all their log off / shut down options are available to them,
same
| > | with the administrator profile log on.
| > |
| > | For some very strange reason it is just these actual people that are
| > | affected?? Hope this makes sense.
| > | --
| > | Regards,
| > |
| > | Ken Bowman
| > |
| > |
| > | "Terence Liu [MSFT]" wrote:
| > |
| > | > Hello Ken,
| > | >
| > | > Thank you for kind update. And I glad heard that you are back to
full
| > | > health.
| > | >
| > | > For the antivirus software cost large amount of overhead of CPU, I
| > suggest
| > | > you to contact your antivirus software provider, I believe they can
| > help
| > | > you.
| > | >
| > | > For the log off issue, I suggest you do a clean boot on this
computer
| > and
| > | > to see whether the issue persists:
| > | >
| > | > To clean boot the problematic computer, please use the steps below:
| > | >
| > | > a. Click Start, click Run, and then in the Open box, type
"MSCONFIG"
| > | > (without the quotation marks). Click OK.
| > | >
| > | > b. In the System Configuration Utility (MSConfig) window, click to
| > select
.

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