Re: Logoff / Slow Bootups / Outlook attachements / Outlook Not res

Hello Ken,

Thank you for kind update.

First, please let me know:
1. When you logon the problematic user account on the good user's computer,
does it have a same issue?

2. When you logon the good user account on the problematic user's computer,
does it have a same issue?

3. Does the client computer local account have the same issue?

I suggest we try the following steps to see if we can resolve this issue:

Step 1:
1. Right-click the taskbar, and then click Properties .

2. Click the Start Menu tab.

3. The option for Classic Start menu should be selected. Click Customize .


4. Under Advanced Start menu options , click to select the Display Log Off
check box, click OK , and then click OK .

Step 2:
1. Please run gpedit.msc on problematic computer

2. Extend Computer Configuration->Windows Settings->Security
Settings->Local Policies->User Rights Assignment

3. Double click Shut down the system option in right pane.

4. Add the problematic user account in the list. Click OK

5. Exit Group Policy editor and test this issue.

If we can not resolve the issue after we perform the above steps, please
kindly help me collect some information for further investigation:

1. Save the application event log and system event log as evt files on the
problematic machine and send to my mailbox: v-terliu@xxxxxxxxxxxxx

2. Please capture screenshots on the shutdown window and send the pictures
to me at v-terliu@xxxxxxxxxxxxx

3. Run command "gpresult > c:\gpresult.txt" on the problematic machine,
send the file c:\gpresult.txt to me.

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
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For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Logoff / Slow Bootups / Outlook attachements / Outlook Not
res
| thread-index: AceB4x139bRtTNckQ4eUwEYB/QrXqw==
| X-WBNR-Posting-Host: 207.46.199.61
| From: =?Utf-8?B?S2VuIEJvd21hbg==?= <KenBowman@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <914CFC83-0B20-4049-BD42-3967956D516A@xxxxxxxxxxxxx>
<uss5x7zaHHA.1300@xxxxxxxxxxxxxxxxxxxx>
<80FBF262-C73F-46A0-9163-77AF39B02538@xxxxxxxxxxxxx>
<rWyfo80eHHA.5272@xxxxxxxxxxxxxxxxxxxxxx>
<E08A239D-EAC2-4634-8BE7-49724B2B6359@xxxxxxxxxxxxx>
<gbDFeOCfHHA.6068@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: Logoff / Slow Bootups / Outlook attachements / Outlook Not
res
| Date: Wed, 18 Apr 2007 10:58:05 -0700
| Lines: 317
| Message-ID: <AF14E28B-CCCA-4131-B8E5-F9B57F4BD4FD@xxxxxxxxxxxxx>
| MIME-Version: 1.0
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| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
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| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:31128
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi Terence,
|
| Finally got our server back. Tried your suggestion on the three accounts
-
| no change sorry to say. However we actually have three new people
starting
| this coming Monday and I received their details today from Human
Resources so
| I decided to create their accounts and see what happens. All three new
| accounts have the same issue as the other three people i.e. when you log
onto
| their accounts and you take the option Start | Shut down, the Windows
Shut
| down dialogue pop up window only gives an option to log off???
| --
| Regards,
|
| Ken Bowman
|
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Ken,
| >
| > Thank you for kind update.
| >
| > From your description, the problem only happens on 3 user accounts. I
think
| > the root cause is that the user accounts do not have correct
permission. I
| > suggest we try the following steps:
| >
| > 1. Please open Server Management on SBS
| >
| > 2. Locate on Users node
| >
| > 3. Select the problematic user account, click Change User Permissions
link
| >
| > 4. In the Change User Permission Wizard, click Next, select User
Template,
| > click Next.
| >
| > 5. Finish this wizard.
| >
| > Run this wizard for the 3 problematic user accounts. Then test this
issue.
| >
| > Hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Logoff / Slow Bootups / Outlook attachements / Outlook
Not
| > res
| > | thread-index: Acd7o0gk4CC5CEzEQgGsPX6dL8Aj7g==
| > | X-WBNR-Posting-Host: 81.179.170.126
| > | From: =?Utf-8?B?S2VuIEJvd21hbg==?=
<KenBowman@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <914CFC83-0B20-4049-BD42-3967956D516A@xxxxxxxxxxxxx>
| > <uss5x7zaHHA.1300@xxxxxxxxxxxxxxxxxxxx>
| > <80FBF262-C73F-46A0-9163-77AF39B02538@xxxxxxxxxxxxx>
| > <rWyfo80eHHA.5272@xxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: Re: Logoff / Slow Bootups / Outlook attachements / Outlook
Not
| > res
| > | Date: Tue, 10 Apr 2007 12:06:02 -0700
| > | Lines: 271
| > | Message-ID: <E08A239D-EAC2-4634-8BE7-49724B2B6359@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
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| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:28978
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Hi Terence,
| > |
| > | Thank you for this update, I will try this tomorrow afternoon when I
get
| > | back into the office.
| > |
| > | With regards to trying the administrator log on this problem only
| > actually
| > | affects 3 people no matter which machine they log onto. If I log on
to
| > their
| > | PC everything works fine for me same thing if I get another user to
log
| > on
| > | and off all their log off / shut down options are available to them,
same
| > | with the administrator profile log on.
| > |
| > | For some very strange reason it is just these actual people that are
| > | affected?? Hope this makes sense.
| > | --
| > | Regards,
| > |
| > | Ken Bowman
| > |
| > |
| > | "Terence Liu [MSFT]" wrote:
| > |
| > | > Hello Ken,
| > | >
| > | > Thank you for kind update. And I glad heard that you are back to
full
| > | > health.
| > | >
| > | > For the antivirus software cost large amount of overhead of CPU, I
| > suggest
| > | > you to contact your antivirus software provider, I believe they can
| > help
| > | > you.
| > | >
| > | > For the log off issue, I suggest you do a clean boot on this
computer
| > and
| > | > to see whether the issue persists:
| > | >
| > | > To clean boot the problematic computer, please use the steps below:
| > | >
| > | > a. Click Start, click Run, and then in the Open box, type
"MSCONFIG"
| > | > (without the quotation marks). Click OK.
| > | >
| > | > b. In the System Configuration Utility (MSConfig) window, click to
| > select
| > | > the Selective Startup button.
| > | >
| > | > c. Click to clear the check mark from the "Load startup items"
below
| > | > Selective Startup.
| > | >
| > | > d. Click the Services tab, click to check the "Hide All Microsoft
| > Services"
| > | > box, and remove all the check marks from the remained Non-Microsoft
| > | > Services.
| > | >
| > | > e. Click OK to close the MSConfig window. Click Yes when you are
asked
| > to
| > | > restart your computer in order to enable the changes.
| > | >
| > | > f. After restarting, please check whether this issue will reoccur.
| > | >
| > | > g. If there are no more problems, please use the above steps to
enable
| > | > services and startup items one by one in order to figure out the
root
| > cause
| > | > of this issue.
| > | >
| > | > Meanwhile, I suggest you to logon the PC with local administrator
| > account
| > | > to see if you can shutdown this computer.
| > | >
| > | > Hope these steps will give you some help.
| > | >
| > | > Thanks and have a nice day!
| > | >
| > | > Best regards,
| > | >
| > | > Terence Liu(MSFT)
| > | >
| > | > Microsoft CSS Online Newsgroup Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > This newsgroup only focuses on SBS technical issues. If you have
issues
| > | > regarding other Microsoft products, you'd better post in the
| > corresponding
| > | > newsgroups so that they can be resolved in an efficient and timely
| > manner.
| > | > You can locate the newsgroup here:
| > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
check
| > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
| > | > issue.
| > | >
| > | > Microsoft engineers can only focus on one issue per thread.
Although we
| > | > provide other information for your reference, we recommend you post
| > | > different incidents in different threads to keep the thread clean.
In
| > doing
| > | > so, it will ensure your issues are resolved in a timely manner.
| > | >
| > | > For urgent issues, you may want to contact Microsoft CSS directly.
| > Please
| > | > check http://support.microsoft.com for regional support phone
numbers.
| > | >
| > | > Any input or comments in this thread are highly appreciated.
| > | > =====================================================
| > | >
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | >
| > | > --------------------
| > | > | Thread-Topic: Logoff / Slow Bootups / Outlook attachements /
Outlook
| > Not
| > | > res
| > | > | thread-index: Acd64WM2ACTRSPVARE29djxx/bHdfQ==
| > | > | X-WBNR-Posting-Host: 81.179.126.224
| > | > | From: =?Utf-8?B?S2VuIEJvd21hbg==?=
| > <KenBowman@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | > | References: <914CFC83-0B20-4049-BD42-3967956D516A@xxxxxxxxxxxxx>
| > | > <uss5x7zaHHA.1300@xxxxxxxxxxxxxxxxxxxx>
| > | > | Subject: Re: Logoff / Slow Bootups / Outlook attachements /
Outlook
| > Not
| > | > res
| > | > | Date: Mon, 9 Apr 2007 12:58:05 -0700
| > | > | Lines: 116
| > | > | Message-ID: <80FBF262-C73F-46A0-9163-77AF39B02538@xxxxxxxxxxxxx>
| > | > | MIME-Version: 1.0
| > | > | Content-Type: text/plain;
| > | > | charset="Utf-8"
| > | > | Content-Transfer-Encoding: 7bit
| > | > | X-Newsreader: Microsoft CDO for Windows 2000
| > | > | Content-Class: urn:content-classes:message
| > | > | Importance: normal
| > | > | Priority: normal
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| > | > | Newsgroups: microsoft.public.windows.server.sbs
| > | > | Path: TK2MSFTNGHUB02.phx.gbl
| > | > | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.server.sbs:28695
| > | > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > | > |
| > | > | Hi Anna,
| > | > |
| > | > | Sorry for taking so long to get back to you with regards to these
| > issues.
| > | > I
| > | > | have been off ill. Back to full health again I am glad to say
and
| > here
| > | > is an
| > | > | update:
| > | > |
| > | > | Outlook attachments - these cleared themselves after a few days,
the
| > user
| > | > | thought I had fixed the problem????
| > | > |
| > | > | Slow Bootups - Terence's tip on checking for services found a
service
| > | > | rtvscan (Symantec antivirus scanner) running on these machines
and
| > taking
| > | > | 100% CPU time during boot-up dropping to around 70% for at least
| > another
| > | > 3 -
| > | > | 4 minutes after he PC has started populating the screen with
icons.
| > It
| > | > then
| > | > | drops right down to between 0 and 2%. Not sure what to do with
| > regards
| > | > to
| > | > | this as we need antivirus protection?
| > | > |
| > | > | Logoff - Now have another PC doing this i.e. the user goes Start
|
| > Shut
| > | > Down
| > | > | and when the Shut down Windows dialogue window opens the only
option
| > they
| > | > get
| > | > | is - Log Off %username%, %username% being the name of the logged
on
| > user.
| > | > I
| > | > | actually saw this happen where the user had shut down normally
then
| > an
| > | > hour
| > | > | later after they had logged back on again they went to shut down
| > again
| > | > and
| > | > | were presented with just the above log off %username% option?????
| > | > | --
| > | > | Regards,
| > | > |
| > | > | Ken Bowman
| > | > |
| > | > |
| > | > | "Anna Clark" wrote:
| > | > |
| > | > | > Hi Ken:
| > | > | >
| > | > | >
| > | > | > "Ken Bowman" <KenBowman@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message
| > | > | > news:914CFC83-0B20-4049-BD42-3967956D516A@xxxxxxxxxxxxxxxx
| > | > | > > Hi,
| > | > | > >
| > | > | > > We have had SBS W2K3 running for a long time now with very
few
| > | > problems
| > | > | > now
| > | > | > > suddenly within the last week we have several erors all
happening
|

.