RE: SBS 2003 SP1 Fax
- From: Yancey Jones <YanceyJones@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 18 Apr 2007 19:48:13 -0700
That did not work. The FAX service will not reinstall at all now. I have
emailed you the requested information.
Thanks,
Yancey
"Terence Liu [MSFT]" wrote:
Hello Yancey,.
Thank you for posting here.
According to your description, I understand that the fax service do not
work correct on your SBS. If I have misunderstood the problem, please don't
hesitate to let me know.
The fax issue and companyweb issue are two Separate issues. Please
understand that our newsgroup is an issue based service, meaning we usually
respond to one question/issue per post. This will lessen the confusion for
both of us, as well as ensure that our results are accurate and not a
result of a test for a different question. Therefore, I will work with you
on the first question in this post (the fax issue). Regarding the
additional question (companyweb), I suggest you create a new post for
getting more quick assistance.
Based on my research, the issue may caused by some file of the faxes
services is corrupted. I would like to suggest that I reinstall the shared
fax component to smooth everything:
1. Rename the keys and files below to *.old
1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax
2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax
3) C:\Program Files\Microsoft Windows Small Business Server\fax
4) The 'SBSMIS-FAX.log'file under 'C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs'.
5) The 'SBSMSI-faxcfg.log'file under 'C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs'.
6) The 'faxsetup.log'file under 'C:\WINDOWS\'.
2. Access Add/Remove Programs, Add/Remove Windows Components, uncheck 'Fax
Services' to uninstall it.
3. Once it is uninstalled, access Add/Remove Programs to reinstall it.
4. Then, access 'Add/Remove Programs again', this time, we will click
'Change/Remove' on the 'Windows Small Business Server 2003' item:
1) Click 'Next' on the 'Microsoft Windows Small Business Server Setup'
page.
2) Click 'Next' on the 'Windows Configuration' page.
[Note] It states that 'This will take approximately 30 minutes', it is
referring to the total time it will take in the first SBS component
installation. For the task such as remove a specific component, it will
just take couple of minutes.
3) Now, in the 'Component Selection' page, choose 'Remove' before the 'Fax
Services' item.
4) Click 'Next', and then click 'Next' again to confirm 'Component
Summary'. You will be prompted to insert the SBS 2K3 setup Disc 1.
5. Once the removal process is completed, access 'Windows Small Business
Server setup' again in 'Add/Remove Programs', proceed to the 'Component
Selection' page, and then choose 'Install' for the 'Fax Services' item.
If the problem still occurs after performing the 5 steps above, please
kindly help me collect some information for further investigation:
1. Please gather (and zip) the newly created FAX setup & configure logs to
me at v-terliu@xxxxxxxxxxxxx:
1) All the log files under C:\Program Files\Microsoft Integration\Windows
Small Business Server 2003\Logs.
2) The 'faxsetup.log'file under 'C:\WINDOWS\'.
2. In addition, please send an MPS Report to me as well.
1) Please download the MPSRPT_SETUPPerf.EXE from the following link and
then run this tool to gather some information from the problematic computer:
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_SETUPPerf.EXE
2) Double-click on the MPSRPT_SETUPPerf.EXE file.
[Note] This process may take some time; however, it will not have a
negative effect on the performance.
3) A CAB file will be generated in the
%systemroot%\MPSReports\Setup\Reports\Cab directory called
%COMPUTERNAME%_MPSReports.CAB. The CAB file will contain the reports
generated by the MPS Reporting Tool.
Hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
| Thread-Topic: SBS 2003 SP1 Fax
| thread-index: Acd7koXpecpOvNivReGgIdyhEaz9DQ==
| X-WBNR-Posting-Host: 66.42.186.18
| From: =?Utf-8?B?WWFuY2V5IEpvbmVz?= <Yancey
Jones@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: SBS 2003 SP1 Fax
| Date: Tue, 10 Apr 2007 10:06:04 -0700
| Lines: 22
| Message-ID: <6AF8166C-91AF-4625-90DB-02C8BD22D655@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
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| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:28944
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| I am getting the following error when setting up SBS 2003: Permissions
could
| not be properly configured for the Fax Operators security group. Run
Setup
| again and choose to reinstall the Administration component.
|
| I have done as instructed in http://support.microsoft.com/kb/842207 but
it
| has not fixed the issue.
|
| When I try to got the Fax in Server Management, the following error comes
| up: Could not open a connection to the fax service. The fax service might
not
| be started, or the computer name might be incorrect.
|
| The fax service is running though and I am using a Brooktrout TruFax
board
| which is installed and working correctly according to the device manager.
If
| I click on the Configure Fax Services, I get the following: One or more
files
| are missing or corrupt, you will need to re-install the Small Business
Server
| Tools to correct this problem.
|
| Every search on these errors takes me to
| http://support.microsoft.com/kb/842207 which has not solved the issue. I
have
| quadruple checked to make sure I have followed the article exactly.
|
| I also have no company web for some reason.
|
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