RE: Need help asap

I fixed the problem with the currupt drivers, but now I have another issue.

The printer was called. Canon LBP-3300, Share name CanonLAS.

Now, they use a specific application where the printers are hard coded. I
have setup a HP printer which works fine. However, to make it work with their
application I have changed its name to the canon name and the canon share.

After I do this, printspooler crashed on the server and all desktop pcs.
Once I rename the printer everything is fine.

Is there old data in active directory or something causing this error?


"Terence Liu [MSFT]" wrote:

Hello Hayden,

This is a update for you.

For how to remove the unnecessary driver:

1. open printers and faxes
2. click file-server properties.
3. click drivers tab and choose the driver to remove it.

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
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Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

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| From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
| Organization: Microsoft
| Date: Thu, 12 Apr 2007 05:32:34 GMT
| Subject: RE: Need help asap
| X-Tomcat-NG: microsoft.public.windows.server.sbs
| Message-ID: <XA$o6PMfHHA.6068@xxxxxxxxxxxxxxxxxxxxxx>
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| NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
|
| Hello Hayden,
|
| Thank you for posting here.
|
| According to your description, I understand that you get print spooler
| error on your SBS 2000. If I have misunderstood the problem, please don't
| hesitate to let me know.
|
| Based on my research, this error may relate to corrupted printer driver
and
| registry corruption in the print hive. I suggest we try the following
steps
| to see if we can resolve this issue:
|
| 1. Please delete unnecessary print monitor software and drivers from SBS.
|
| 2. Please clean the registry for printer:
|
| GO to registry editor in HKLM/SYSTEM/CurrentControlSet/Control/Print
|
| Delete the problematic printer's key
|
| 3. Please check the spooler service in the services console and ensure it
| is set to automatic and status is started.
|
| If the issue persists, please do a clean boot on SBS to narrow down this
| issue:
|
| To clean boot the problematic computer, please use the steps below:
| a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
| (without the quotation marks). Click OK.
|
| b. In the System Configuration Utility (MSConfig) window, click to select
| the Selective Startup button.
|
| c. Click to clear the check mark from the "Load startup items" below
| Selective Startup.
|
| d. Click the Services tab, click to check the "Hide All Microsoft
Services"
| box, and remove all the check marks from the remained Non-Microsoft
| Services. Please note that the Exchange services could be marked as
| non-Microsoft. Please do not disable those services.
|
| e. Click OK to close the MSConfig window. Click Yes when you are asked to
| restart your computer in order to enable the changes.
|
| f. After restarting, please check whether this issue will reoccur.
|
| g. If there are no more problems, please use the above steps to enable
| services and startup items one by one in order to figure out the root
cause
| of this issue.
|
| If the issue persists, please kindly help me collect some information for
| further investigation:
|
| 1. Save the application event log and system event log as evt files on
the
| problematic machines and send to my mailbox: v-terliu@xxxxxxxxxxxxx
|
| 2. Please capture screenshots on the error messages and send the pictures
| to me at v-terliu@xxxxxxxxxxxxx
|
| Hope these steps will give you some help.
|
| Thanks and have a nice day!
|
| Best regards,
|
| Terence Liu(MSFT)
|
| Microsoft CSS Online Newsgroup Support
|
| Get Secure! - www.microsoft.com/security
|
| =====================================================
| This newsgroup only focuses on SBS technical issues. If you have issues
| regarding other Microsoft products, you'd better post in the
corresponding
| newsgroups so that they can be resolved in an efficient and timely
manner.
| You can locate the newsgroup here:
| http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
|
| When opening a new thread via the web interface, we recommend you check
the
| "Notify me of replies" box to receive e-mail notifications when there are
| any updates in your thread. When responding to posts via your newsreader,
| please "Reply to Group" so that others may learn and benefit from your
| issue.
|
| Microsoft engineers can only focus on one issue per thread. Although we
| provide other information for your reference, we recommend you post
| different incidents in different threads to keep the thread clean. In
doing
| so, it will ensure your issues are resolved in a timely manner.
|
| For urgent issues, you may want to contact Microsoft CSS directly. Please
| check http://support.microsoft.com for regional support phone numbers.
|
| Any input or comments in this thread are highly appreciated.
| =====================================================
|
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
| --------------------
| | From: "Hayden Kirk" <hayden dot kirk *@* mobilepc dot co do nz>
| | Subject: Need help asap
| | Date: Thu, 12 Apr 2007 10:41:43 +1200
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| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:29335
| | X-Tomcat-NG: microsoft.public.windows.server.sbs
| |
| | I have a printing issue
| |
| | Windows 2000 SBS, installed a Canon LBP 3300 and now print spooler
| | terminates with error 12: Access code invalid. I have removed the
drivers
| | but I'm still getting this error.
| |
| | What can I do?
| |
| |
| |
|
|


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