RE: RRAS Wizard failure

Thank you for your response Terence, I could not stay in the office tonight
so I will gather the info as requested tomorow.

With the first part of your reply that I applied Windows Server 2003 SP! not
SBS server 2003 SP1 are you saying that the Microsoft Update service would
download and install the incorrect service packs? If this is the case then I
think Microsoft have some work to do to fix that little gem up. I never
downloaded any patches or updates manualy they were all done via the
microsoft update site.

Cleintapps is not in the default location, this was changed during the setup
routine, not manually moved but intentionly changed, but in any case the
registry key is pointing to the correct location. By my key and accurate
location the ley is "E:\ClientApps" valid and correct.

I can confirm that the registry does not contain the key ServicePackNumber
at all.

If I follow your instructions and apply the patches/updates as refered to in
A-F will it do any damage, I have already applied SP2, will I need to do
anything to SP2 prior to these steps or should I uninstall SP2 prior? Will I
need to re-run SP2 post steps A-F?

More to come when I am on site.

Kind regards,
Peter Clarke.

"Terence Liu [MSFT]" wrote:

Hello Peter,

Thank you for kind update.

After analyze your log files, I think this issue may occur if:

1. The Clientapps directory is moved to other location.
2. You applied Windows Server 2003 SP1 but SBS SP1.

Let us refer to the following steps to trouble shoot the issue:

I. This issue will occur if the clientapps directory is pointing to an
invalid location. So, I would like to know if you have moved the Clientapps
directory to other location.

While we can move Clietnapps directory to other location, we need change
the following key to set the new path:

"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\clientsetup"

By default, "ClientAppsRoot"="C:\ClientApps". If you moved the Clientapps
to other folders or partition, please modify it and then reboot the
machine. Then please re-run CEICW wizard and Remote Access wizard to see if
it works.

For more information, you can review the following article:

How to move the client programs folder to another location in Windows Small
Business Server 2003
http://support.microsoft.com/?id=830254

II. If it is not above situation, let us check if you have applied the
whole SBS 2003 sp1 to the server rather than Windows 2003 sp1. This issue
will also occur if you applied Windows Server 2003 SP1 but the SBS SP1 or
if the SBS SP1 did not finish the installation. If that is the case, please
make sure that you downloaded and installed the SBS SP1.

And also you can check the registry key as follows:

On the SBS server, click Start, click Run, type "regedit" (without the
quotation marks) and click OK. Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer, and check the
data of the registry value ServicePackNumber. Is it set to "1"? If not,
then this problem will occur because SBS 2003 SP1 has not been completely
installed. To successfully install SBS 2003 SP1, we must install all five
updates listed below. Additionally, the updates must be installed in the
sequence listed.

Note: If one or more of the listed components is already installed, you can
skip to the next step.

A. Service Pack 1 for the Windows Server 2003 operating system
B. Windows SharePoint Services 2.0 Service Pack 1
C. Exchange Server 2003 Service Pack 1
E. Windows XP SP2 for Client Deployment
F. Windows Small Business Server 2003 Service Pack 1

After you applied the whole SBS 2003 SP1, please run CEICW and then re-run
remote access wizard to test the issue. What is the result?

Installation Instructions for Service Pack 1 for Windows Small Business
Server 2003
http://www.microsoft.com/downloads/details.aspx?FamilyID=D56A7675-27C1-445B-
A61F-007A30852AC6&displaylang=en

Downloading and Installing Windows Small Business Server 2003 Service Pack 1
http://download.microsoft.com/download/e/0/f/e0fee8ce-768d-41c0-8871-9bc48e0
b3fc3/ToDownLoadFilesandReadInstructions.htm

If the issue persists, please help me collect the following information for
analyze:

1. Please open Registry Editor and export all the registry keys under the
node:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer

Then please send the .reg file to me for analyze.

2. Please collect the following log files for analyze:

a. rraslog.txt
b. C:\Program Files\Microsoft Integration\Windows Small Business Server
2003\Logs

3. Please collect the Setup MPS report for analyze:

a. Please download the MPSRPT_SETUPPerf.EXE from the following link and
then run this tool to gather some information from the problematic computer:
http://www.microsoft.com/downloads/details.aspx?familyid=cebf3c7c-7ca5-408f-
88b7-f9c79b7306c0&displaylang=en
b. Double-click on the MPSRPT_SETUPPerf.EXE file.
[Note] This process may take some time; however, it will not have a
negative effect on the performance.
c. A CAB file will be generated in the
%systemroot%\MPSReports\Setup\Reports\Cab directory called
%COMPUTERNAME%_MPSReports.CAB. The CAB file will contain the reports
generated by the MPS Reporting Tool.

Please compress all files and send to my working mailbox:
v-terliu@xxxxxxxxxxxxx

I appreciate your time. I am happy to be of assistance to you and look
forward to your reply.

Have a nice day!

Best regards,

Terence Liu(MSFT)

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| Thread-Topic: RRAS Wizard failure
| thread-index: AceA474VJOqRAm35SDSXvW1NNkIkEA==
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| From: =?Utf-8?B?Y2xhcmtlcA==?= <clarkep@xxxxxxxxxxxxxxxxxxxxxxxxx>
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<674B133D-B67C-4C62-8C56-8F8567CE69C9@xxxxxxxxxxxxx>
<lEtvIANgHHA.4692@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: RRAS Wizard failure
| Date: Tue, 17 Apr 2007 04:30:03 -0700
| Lines: 41
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|
| OK tried all of that as suggested, error still occurs.
|
| Perhaps I am using the wrong acornym for the wizzard, I just picked the
| closest one in searching for remote access problems.
|
| No AV, havent got to the install of AV yet, Internet connection wizard
runs
| like a dream with the uPnP ADSL Modem/Router. All settings as were prior
to
| clean install.
|
| > If the issue persists, please kindly help me collect some information
for
| > further investigation:
| >
| > 1. What make you notice this error?
|
| On clean install I have to run the wizard to allow remote access to
| outlook and remote web workplace, it failed.
|
| >
| > 2. Run command "ipconfig /all > c:\ipconfig_sbs.txt" on SBS, send the
files
| > c:\ipconfig_sbs.txt to me at v-terliu@xxxxxxxxxxxxx
|
| Done and emailed shortly
|
| > 3. Save the application event log and system event log as evt files on
the
| > problematic machines and send to my mailbox: v-terliu@xxxxxxxxxxxxx
|
| Only the server is problematic
|
| > 4. Gather system information:
| > a. Click Start and then Run.
| > b. Type in "msinfo32" without the quotations and click OK.
| > c. Once System Information is up and running, click File and then Save.
| > Save the system information to a .nfo file. Send the file to me.
|
| OK will do with email.
|
| > Hope these steps will give you some help.
|
| So do I!
|
| Peter Clarke.
|


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