RE: Server Reports failing.

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Hello Jan,

Thank you for kind update.

I understand that when you running the CEICW, the following error appears:

The wizard cannot set the DHCP scope options. Ensure that the DHCP server
service is running and that a scope is defined. Alternatively, disable the
DHCP service manually, and then configure your client computer IP address
properties. For more information about manually configuring client
computers, see Help and Support.

This issue has been address in KB 875422. Please check the scenario and
resolution description in this KB.

"The wizard cannot set the DHCP scope options" error message when you run
the Configure E-mail and Internet Connection Wizard in Windows Small
Business Server 2003
http://support.microsoft.com/default.aspx/kb/875422

If the problem persists, I recommend you to temporary remove DHCP service,
run CEICW, install DHCP service, run CEICW again.

If you can success rerun the CEICW, please test whether the Monitoring and
Reporting can work fine after you rerun the CEICW.

Please understand that our newsgroup is an issue based service, meaning we
usually respond to one question/issue per post. This will lessen the
confusion for both of us, as well as ensure that our results are accurate
and not a result of a test for a different question. Therefore, regarding
the additional question (Help and support error), I suggest you create a
new post for getting more quick assistance.

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
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Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Server Reports failing.
| thread-index: AceBAejqgsj1zwq3Sfa9ABp2td5zTg==
| X-WBNR-Posting-Host: 80.127.148.185
| From: =?Utf-8?B?SmFu?= <Jan@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <BBC4A10E-464D-4DF1-BC1E-A070D8BD7C67@xxxxxxxxxxxxx>
<feVEiX#fHHA.6068@xxxxxxxxxxxxxxxxxxxxxx>
<2A51BB3F-89B8-46A8-B14C-8AD93254E4C2@xxxxxxxxxxxxx>
<v3n45rNgHHA.5272@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: Server Reports failing.
| Date: Tue, 17 Apr 2007 08:06:00 -0700
| Lines: 312
| Message-ID: <D61F9CF4-9072-4A0B-B449-F562DCB3506F@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 8bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:30743
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Terence,
|
| Thanks,
|
| Further communications follow via the mail.
|
| --
| Jan
|
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Jan,
| >
| > Thank you for kind update. And I wish you come back to health soon.
| >
| > I'm sorry for the misunderstanding your situation.
| >
| > Before we go any further, please let me know the following information
so
| > that we can understand your situation more clearly.
| >
| > 1. Please send the problematic report to me at my working mailbox
| > v-terliu@xxxxxxxxxxxxxx
| >
| > 2. Please use the Networking MPS report to collect the server event
logs
| > and other configuration info:
| >
| > a. Download MPSreport_network from
| >
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
| > 15706/MPSRPT_NETWORK.EXE
| >
| > b. Run MPSRPT_NETWORK.exe on the server box.
| >
| > c. The tool will automatically collect the information. This procedure
will
| > take 10~15 minutes.
| >
| > d. Open Windows Explorer, navigate to the folder:
| > %SystemRoot%\MPSReports\Network\Reports\Cab\
| >
| > e. Send the .cab file directly to my mailbox: v-terliu@xxxxxxxxxxxxx
| >
| > 3. You can send the screen shot to me
| >
| > I appreciate your time and look forward to hearing from you.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Server Reports failing.
| > | thread-index: AceAST3lb22a4HwfRPG9KznuN/XujA==
| > | X-WBNR-Posting-Host: 207.46.19.168
| > | From: =?Utf-8?B?SmFu?= <Jan@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <BBC4A10E-464D-4DF1-BC1E-A070D8BD7C67@xxxxxxxxxxxxx>
| > <feVEiX#fHHA.6068@xxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: RE: Server Reports failing.
| > | Date: Mon, 16 Apr 2007 10:04:06 -0700
| > | Lines: 182
| > | Message-ID: <2A51BB3F-89B8-46A8-B14C-8AD93254E4C2@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 8bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:30486
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Terence,
| > |
| > | While studying this, I discovered that what you call the
ââ?¬Å?CEICWââ?¬Â? (the
| > | internet configuration wizard) could not be started (because of the
fact
| > that
| > | DHCP service is not running). However, DHCP functions.
| > | Then, I discovered that the help and support does not function
because
| > the
| > | ââ?¬Å?Help and Supportââ?¬Â? service is not running.
| > | Something is wrong here.
| > |
| > | --
| > | Jan
| > |
| > |
| > | "Terence Liu [MSFT]" wrote:
| > |
| > | > Hello Jan,
| > | >
| > | > Thank you for posting here.
| > | >
| > | > According to your description, I understand that after you install
| > windows
| > | > 2003 SP2 on your SBS 2003 R2, the "Usage Report" you received is
empty
| > or
| > | > blank. If I have misunderstood the problem, please don't hesitate
to
| > let me
| > | > know.
| > | >
| > | > Based on my research, I suggest we try the following steps to see
if we
| > can
| > | > resolve this issue:
| > | >
| > | > Step 1: Rerun the CEICW
| > | > After install windows 2003 SP2 on SBS 2003 R2, it is recommended to
| > rerun
| > | > the CEICW first.
| > | >
| > | > Go through the follow KB and Rerun CEICW again carefully.
| > | >
| > | > How to configure Internet access in Windows Small Business Server
2003
| > | > http://support.microsoft.com/kb/825763/en-us
| > | >
| > | > If the issue persists after you run the CEICW, the SBS Monitoring
| > component
| > | > may corrupt when SP2 installation, I suggest we go to step 2 to
| > reinstall
| > | > the monitoring component.
| > | >
| > | > Step 2: Completely reinstall the monitoring component.
| > | >
| > | > - Uninstall the SBS Monitoring component
| > | >
| > | > 1. Click Start, click Control Panel, and then click Add or Remove
| > Programs.
| > | > 2. Select Windows Small Business Server 2003 and then click
| > Change/Remove.
| > | > The Setup Wizard appears.
| > | > 3. Click Next to start the wizard.
| > | > 4. On the Windows Configuration page, click Next.
| > | > 5. On the Component Selection page, in the Action column, change
Server
| > | > Tools to Maintenance, change Monitoring component to Remove, and
then
| > click
| > | > Next.
| > | > 6. On the Component Summary page, click Next.
| > | > 7. Click Finish.
| > | >
| > | > - Uninstall Microsoft SQL Server Desktop Engine (SBSMONITORING)
| > | >
| > | > In Add or Remove Programs, select Microsoft SQL Server Desktop
Engine
| > | > (SBSMONITORING) and then click Remove. A dialog box appears. To
confirm
| > | > that you want to remove, click Yes.
| > | >
| > | > - Delete Registry Keys
| > | >
| > | > 1. Delete
| > | > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\Monitoring
| > | > 2. Delete
| > | > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL
Server\SBSMONITORING
| > | >
| > | > - Delete IIS Virtual Directory
| > | >
| > | > 1. Open IIS, expand servername, Web Sites, Default Web Site
| > | > 2. Delete Monitoring
| > | >
| > | > - Rename Folders
| > | >
| > | > 1. Rename C:\Program Files\Microsoft SQL Server\MSSQL$SBSMONITORING
to
| > | > MSSQL$SBSMONITORING.OLD
| > | > 2. Rename c:\inetpub\monitoring to monitoring.old
| > | >
| > | > - Install the Monitoring component
| > | >
| > | > 1. In Add or Remove Programs, select Windows Small Business Server
2003
| > and
| > | > then click Change/Remove. The Setup Wizard appears.
| > | > 2. Click Next.
| > | > 3. On the Windows Configuration page, click Next.
| > | > 4. On the Component Selection page, in the Action column, change
Server
| > | > Tools to Maintenance, change Monitoring component to Install, and
then
| > | > click Next.
| > | > 5. On the Logon Information page, click Next.
| > | > 6. On the Component Summary page, click Next.
| > | > 7. Click Finish.
| > | >
| > | > - Run the CEICW again and reconfigure the Usage Report.
| > | >
| > | > If the issue persists, please kindly help me collect some
information
| > for
| > | > further investigation:
| > | >
| > | > 1. Save the application event log and system event log as evt files
on
| > the
| > | > problematic machines and send to my mailbox: v-terliu@xxxxxxxxxxxxx
| > | >
| > | > 2. Please send the problematic usage report to me.
| > | >
| > | > I appreciate your time and cooperation. If anything is unclear,
please
| > feel
| > | > free to let me know.
| > | >
| > | > Have a nice day!
| > | >
| > | > Best regards,
| > | >
| > | > Terence Liu(MSFT)
| > | >
| > | > Microsoft CSS Online Newsgroup Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > This newsgroup only focuses on SBS technical issues. If you have
issues
| > | > regarding other Microsoft products, you'd better post in the
| > corresponding
| > | > newsgroups so that they can be resolved in an efficient and timely
| > manner.
| > | > You can locate the newsgroup here:
| > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
check
| > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
| > | > issue.
| > | >
| > | > Microsoft engineers can only focus on one issue per thread.
Although we
| > | > provide other information for your reference, we recommend you post
| > | > different incidents in different threads to keep the thread clean.
In
| > doing
| > | > so, it will ensure your issues are resolved in a timely manner.
| > | >
| > | > For urgent issues, you may want to contact Microsoft CSS directly.
| > Please
| > | > check http://support.microsoft.com for regional support phone
numbers.
| > | >
| > | > Any input or comments in this thread are highly appreciated.
| > | > =====================================================
| > | >
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | >
| > | > --------------------
| > | > | Thread-Topic: Server Reports failing.
| > | > | thread-index: Acd/O+Q6CzXBiIIqRZKsuMMIWoPhRw==
| > | > | X-WBNR-Posting-Host: 80.127.148.186
| > | > | From: =?Utf-8?B?SmFu?= <Jan@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | > | Subject: Server Reports failing.
| > | > | Date: Sun, 15 Apr 2007 01:56:01 -0700
| > | > | Lines: 12
| > | > | Message-ID: <BBC4A10E-464D-4DF1-BC1E-A070D8BD7C67@xxxxxxxxxxxxx>
| > | > | MIME-Version: 1.0
| > | > | Content-Type: text/plain;
| > | > | charset="Utf-8"
| > | > | Content-Transfer-Encoding: 8bit
| > | > | X-Newsreader: Microsoft CDO for Windows 2000
| > | > | Content-Class: urn:content-classes:message
| > | > | Importance: normal
| > | > | Priority: normal
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| > | > | Newsgroups: microsoft.public.windows.server.sbs
| > | > | Path: TK2MSFTNGHUB02.phx.gbl
| > | > | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.server.sbs:30167
| > | > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > | > |
| > | > | After having installed SP2 on my SBS 2003 R2 the Server Reports
that
| > are
| > | > | created (and mailed) each day do not function any more (they are
| > | > Ã?¢ââ??¬Ã?â??emptyÃ?¢ââ??¬Ã?Â? or
| > | > | near to Ã?¢ââ??¬Ã?â??blankÃ?¢ââ??¬Ã?Â?).
| > | > |
| > | > | I searched for a solution but could not find it.
| > | > | Is this a known issue?
| > | > |
| > | > | Note: I did reinstall the reports via the
Ã?¢ââ??¬Ã?â??monitoring and
| > reports
| > | > wizardÃ?¢ââ??¬Ã?Â?
| > | > | but no luck.
| > | > |
| > | > | --
| > | > | Jan
|

.

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