RE: Out of Office not working externally, despite correct settings
- From: v-terliu@xxxxxxxxxxxxxxxxxxxx (Terence Liu [MSFT])
- Date: Mon, 16 Apr 2007 08:24:45 GMT
Hello Simon,
Thank you for your email.
After analyze your ExBPA output, we do not find any incorrect configuration
of OOF.
I want to explain that since we have performed some troubleshooting steps
and the issue remains. I think this problem may be really complex and our
troubleshooting maybe time-consuming. So if you would like to call CSS for
assistance, I would be appreciate and think it is a more effective ways. To
obtain the phone numbers for specific technology request please take a look
at the web site listed below.
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
If you are outside the US please see http://support.microsoft.com for
regional support phone numbers.
I appreciate your time on this post and thanks for your cooperation.
Have a nice day.
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
| Thread-Topic: Out of Office not working externally, despite correct
settings
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<F32F7465-9B0C-47B3-841B-75131B5C5CE3@xxxxxxxxxxxxx>
| Subject: RE: Out of Office not working externally, despite correct
settings
| Date: Sun, 15 Apr 2007 23:08:01 -0700
| Lines: 62
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| Hi Kelly,
|
| We have a mail gateway server that delivers directly to the exchange
server.
|
| Simon
|
| "Kelly" wrote:
|
| > Hi Simon,
| >
| > Is mail sent directly to the exchange server? Or is it going to an ISP
| > POP3? If it is POP3, are you using the connector?
| >
| > "Simon" wrote:
| >
| > > Hi There,
| > >
| > > We are running SBS 2003 SP1. I cannot for the life of me get OOO
replies
| > > working externally (they work internally perfectly). I have looked
and looked
| > > and retried things time and again to get working, but with no luck. I
have
| > > followed these instructions from Chace Zhang on this newsgroup, but
still not
| > > working. Can someone help here?:
| > >
| > > >To turn on out-of-office replies to the Internet, follow these steps:
| > > >1. On the Exchange server, start Exchange System Manager.
| > > >2. Double-click Global Settings, and then click Internet Message
Formats.
| > > >3. In the Details pane, right-click a domain name, and then click
| > > >Properties. The default SMTP domain is "*".
| > > >4. In the Properties dialog box, click the Advanced tab, and then
click to
| > > >select the Allow out of office responses check box. This turns on
| > > >out-of-office responses to the Internet for the selected domain.
| > > >5. Stop the Simple Mail Transfer Protocol (SMTP) and Microsoft
Exchange
| > > >Routing Engine services, and then restart them.
| > >
| > > Note: Have done all this and i have also restarted the server
| > >
| > > >After above steps, please test your issue again. If the problem
persists,
| > > >please let me know the following information.
| > > >1. Please le me know if the users inside SBS org could receive the
OOF?
| > >
| > > Yes!
| > >
| > > >2. Did you see any error event related with OOF in the event log?
| > >
| > > I cannot see anything in the server event log. I have also checked to
see in
| > > the message tracking centre. I can see the message being delivered to
the
| > > user (testing from my gmail account), but not being sent from the
user.
| > >
| > > 3. If you create a new user, could this issue be reproduced?
| > >
| > > I have created a new user for the above test.
| > >
| > > 4. If you create a new Outlook profile, does the issue persist?
| > >
| > > The test user OOO has been set using OWA. I have not tested with
Outlook.
| > > Should I?
| > >
| > > Any help here is MUCH apprectiated!.
| > >
| > > Thanks
| > >
| > > Simon
|
.
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