Re: CONTACTS LOST !

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duke,

Try switching them out of cached Exchange mode briefly, see if the contacts show up then. If they do, that means they are still on the server, but aren't downloading to the OST file on the PC in cached mode.

Hope this helps,

Dave H.

"duke" <duke@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:24F11E20-8BBA-4537-8AD5-2E86736AE0FE@xxxxxxxxxxxxxxxx
I have tried all three methods, and none seem to be getting me anywhere.

1. Tried PFDA. I am a novice at this program but followed directions and
no deleted folders were shown.
2. Tried OWA, when logged in as the user with lost contacts, put in the new
link. Login prompt comes up. Tried it as admin and the user. Every time i
tried it i got a "page cannot display" error.... I'm assuming this is because
there is no deleted folders.
3. tried the mfc. what profile should i log in under? when i log in as
the user with lost contacts, i get an error when trying to access their
store. Is there a permission that must be granted to access this?

I dont think these items have been deleted. They are in the sync error
folder under server error. This happened to four users on the same day while
setting up their exchange access in Outlook.

Another detail. ONe of the users has been trying to add contacts. Each
time they add one, the contact disapears and reapears in the sync error
folder.




"Susan Bradley, CPA aka Ebitz - SBS Rocks" wrote:

Problem recovering deleted public folder:
http://www.ureader.com/message/1444197.aspx


Were this in a public folder?

duke wrote:
> yes, ctrl+6 did bring up all the folders, under which i checked the > "sync
> issues" folder. Inside of it was a folder labeled "server failures". > Inside
> of this folder was all of the contacts, greyed out. I can click and > view the
> contact inside of this failure folder, but cannot move it. When trying > to
> click drag them to the actual contact folder i get an error from > outlook
> "Can't move the items. The item could not be moved. It was either > already
> moved, or deleted, or access was denied." Then, it files the 'move' i
> attempted in the server failure list! (outlook 2003). It appears to > be
> filing each contact as a 'failure' according to the day it was actually
> created by the user. So, a contact created on April 23 is listed as a > server
> failure on that day. What is going on here!
>
>
> "Dave Nickason [SBS MVP]" wrote:
>
>
>> I can't think of anything that would cause this, although a google >> search
>> for "outlook contacts disappear" gives a good number of results.
>>
>> I would log into one of the Outlook profiles and give a good look for
>> anywhere these contacts could have gone. Auto-archive could make them
>> "disappear," although you wouldn't think it would want to auto-archive
>> immediately upon creation of the Outlook profile. In Outlook, if you >> hit
>> ctrl+6, it'll show you the folder list in the navigation pane. At the >> top
>> level, you'll have the Mailbox, and at the bottom, Public Folders. Is >> there
>> anything else in there - any PST's, personal folders, Archive folders, >> etc?
>> If so, can you find the missing contacts there?
>>
>> Another thing to check is Views. Make sure you're not using a >> Filtered view
>> or anything like that. Inability to see the contacts in OWA argues >> against
>> this, but it's worth a second to check.
>>
>> And Rules. Again unlikely, but worth a look - is there any rule that
>> applies to Contacts that could have moved them?
>>
>>
>> "duke" <duke@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:8274A73B-7DC8-4307-9182-2D83C6CEF08A@xxxxxxxxxxxxxxxx
>>
>>> yes email is intact, along with calendar. the 4 users did not use >>> the
>>> task
>>> feature.
>>>
>>> Steps I went through:
>>>
>>> 1. Remoted into the desktops of the users at that office.
>>> 2. Joined their computers to the domain
>>> 3. set up outlook to join our exchange server
>>> 4. let it run.
>>> 5. Contacts lost.
>>>
>>>
>>> I did have one user of the four who had his Outlook set up to recieve
>>> email
>>> through http, and their outlook settings did not have encryption >>> required,
>>> not sure if that makes any difference but I wanted to include >>> everything.
>>> All other settings are the same.
>>>
>>>
>>> "Dave Nickason [SBS MVP]" wrote:
>>>
>>>
>>>> Are the rest of the mailbox items intact (e-mails, etc.)?
>>>>
>>>>
>>>> "duke" <duke@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>>>> news:EDC36FF6-C7D5-404E-96E8-E629E707DEC4@xxxxxxxxxxxxxxxx
>>>>
>>>>> those were great suggestions but I believe this may be a more >>>>> complex
>>>>> issue.
>>>>> They had never been set up to work with outlook before, so there is >>>>> no
>>>>> pst
>>>>> or
>>>>> items to recover locally. They had been accessing their email >>>>> through
>>>>> outlook web access and through their phones, so all data had been
>>>>> stored
>>>>> in
>>>>> exchange directly on the server with no local copy. I crosschecked >>>>> all
>>>>> settings on a working PC in the home office and they are the same.
>>>>>
>>>>> "Dave Nickason [SBS MVP]" wrote:
>>>>>
>>>>>
>>>>>> Two things come right to mind. Hopefully, the remote Outlook >>>>>> clients
>>>>>> connecting over VPN are incorrectly configured to store mailbox >>>>>> items
>>>>>> in
>>>>>> a
>>>>>> PST file, rather than in the Exchange Server mailbox. If that's >>>>>> the
>>>>>> case,
>>>>>> they're all sitting in PST files on the remote computers. You can
>>>>>> easily
>>>>>> check that in CP -> Mail by clicking to view or change existing >>>>>> e-mail
>>>>>> accounts. See if Exchange Server is set to store messages in the
>>>>>> mailbox
>>>>>> or
>>>>>> in a personal folder. If the latter, change it. Then log into
>>>>>> Outlook
>>>>>> and
>>>>>> use the Folder List to drag items from the PST's Contacts folder >>>>>> back
>>>>>> into
>>>>>> the Mailbox's Contacts folder (you'll have to do this for all the
>>>>>> items,
>>>>>> not
>>>>>> just Contacts). Then r-click and close the PST.
>>>>>>
>>>>>> The second possibility is that the contacts were somehow >>>>>> accidentally
>>>>>> deleted, in which case they are hopefully in either the Deleted >>>>>> Items
>>>>>> folder
>>>>>> or Deleted Item Recovery. To check the latter, while viewing the
>>>>>> Deleted
>>>>>> Items folder in Outlook, click Tools -> Recover Deleted Items.
>>>>>> Failing
>>>>>> that, try it while viewing Contacts.
>>>>>>
>>>>>>
>>>>>> "duke" <duke@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>>>>>> news:63D66BDF-6D02-49DD-8AB3-E1BEF8C195FB@xxxxxxxxxxxxxxxx
>>>>>>
>>>>>>> Ok, we have a sbs running exchange with push email. I have a >>>>>>> remote
>>>>>>> site
>>>>>>> with several employees. They had been using our company email
>>>>>>> through
>>>>>>> owa
>>>>>>> and email pushed to their phones.
>>>>>>>
>>>>>>> Last week we connected them to our office via VPN.
>>>>>>>
>>>>>>> Today I connected their PC's to our network and set them up to
>>>>>>> connnect
>>>>>>> to
>>>>>>> Exchange via their Outlook (2003) client.
>>>>>>>
>>>>>>> Everything worked perfectly, except their contacts were wiped >>>>>>> out!
>>>>>>> 4
>>>>>>> people
>>>>>>> lost all contacts from their store, even syncing up with their >>>>>>> cell
>>>>>>> phones
>>>>>>> and wiping out the contacts stored there. No contact info when
>>>>>>> accessing
>>>>>>> through owa, outlook, or cell phones. WHAT HAPPENED! can this >>>>>>> be
>>>>>>> fixed?
>>>>>>> how can i look to see if their local contacts are still stored on
>>>>>>> our
>>>>>>> server.
>>>>>>> PLEASE HELP!
>>>>>>>
>>>>>>
>>>>>>
>>>>
>>>>
>>
>>


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