Re: CONTACTS LOST !

I've had similar weird issues with Cached Exchange Mode. For example, I
created a public folder calendar. One user's entries could only be seen in
his own Outlook profile, while everyone else had the expected experience.
What ended up fixing it was deleting his OST file, then restarting Outlook
and letting it re-synchronize to a new OST.

BTW, based on some experiences like that one, I no longer recommend trying
to repair OSTs. It's easier and more reliable to recreate them, and takes
about the same time.

If you decide you want to use Cached mode, I recommend deleting the existing
OST and letting Outlook create a new one. I'd do this in one profile only,
to minimize the work if you get the same bad experience. For client PCs
that are always connected to the LAN, I'm not sure you get much benefit from
cached mode, other than if the SBS is down for some reason.


"duke" <duke@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:A64980AB-408B-4509-84FB-DAB155205091@xxxxxxxxxxxxxxxx
Ok, i may have a temporary workaround. Exiting outook and switching the
cached mode off from within mail settings (then going back into outlook)
allowed me to copy the contacts from the failure folder back to
contacts....
and it all synced up. No changes or recovery was needed in the server.
Contacts added in owa and cell phones also now sync up. I have not turned
cache back on to see if it rolls ok, but I will post a follow up.

If anyone knows why i have had this error please let me know. Thanks for
all your help!

"duke" wrote:

with any of these users, adding a contact inside of Outlook is the only
way
to keep it from a server error. Adding a contact via OWA or cell phone
(push) results in the sync -> server failure error.

"duke" wrote:

ok, it looks like i am having this problem with any newly created user.
Created a test account via manual creation in AD and another via the
"Add
User" wizard. Then I went to OWA and added test contacts for both
users.
Then i logged into our home network as each user, and set them up on
Outlook.
Both users had their contacts in the same sync error --> 'server
failure'
folder. This is only happening with new users.

"duke" wrote:

I have tried all three methods, and none seem to be getting me
anywhere.

1. Tried PFDA. I am a novice at this program but followed
directions and
no deleted folders were shown.
2. Tried OWA, when logged in as the user with lost contacts, put in
the new
link. Login prompt comes up. Tried it as admin and the user. Every
time i
tried it i got a "page cannot display" error.... I'm assuming this is
because
there is no deleted folders.
3. tried the mfc. what profile should i log in under? when i log
in as
the user with lost contacts, i get an error when trying to access
their
store. Is there a permission that must be granted to access this?

I dont think these items have been deleted. They are in the sync
error
folder under server error. This happened to four users on the same
day while
setting up their exchange access in Outlook.

Another detail. ONe of the users has been trying to add contacts.
Each
time they add one, the contact disapears and reapears in the sync
error
folder.




"Susan Bradley, CPA aka Ebitz - SBS Rocks" wrote:

Problem recovering deleted public folder:
http://www.ureader.com/message/1444197.aspx


Were this in a public folder?

duke wrote:
yes, ctrl+6 did bring up all the folders, under which i checked
the "sync
issues" folder. Inside of it was a folder labeled "server
failures". Inside
of this folder was all of the contacts, greyed out. I can click
and view the
contact inside of this failure folder, but cannot move it. When
trying to
click drag them to the actual contact folder i get an error from
outlook
"Can't move the items. The item could not be moved. It was
either already
moved, or deleted, or access was denied." Then, it files the
'move' i
attempted in the server failure list! (outlook 2003). It
appears to be
filing each contact as a 'failure' according to the day it was
actually
created by the user. So, a contact created on April 23 is listed
as a server
failure on that day. What is going on here!


"Dave Nickason [SBS MVP]" wrote:


I can't think of anything that would cause this, although a
google search
for "outlook contacts disappear" gives a good number of results.

I would log into one of the Outlook profiles and give a good
look for
anywhere these contacts could have gone. Auto-archive could
make them
"disappear," although you wouldn't think it would want to
auto-archive
immediately upon creation of the Outlook profile. In Outlook,
if you hit
ctrl+6, it'll show you the folder list in the navigation pane.
At the top
level, you'll have the Mailbox, and at the bottom, Public
Folders. Is there
anything else in there - any PST's, personal folders, Archive
folders, etc?
If so, can you find the missing contacts there?

Another thing to check is Views. Make sure you're not using a
Filtered view
or anything like that. Inability to see the contacts in OWA
argues against
this, but it's worth a second to check.

And Rules. Again unlikely, but worth a look - is there any rule
that
applies to Contacts that could have moved them?


"duke" <duke@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:8274A73B-7DC8-4307-9182-2D83C6CEF08A@xxxxxxxxxxxxxxxx

yes email is intact, along with calendar. the 4 users did not
use the
task
feature.

Steps I went through:

1. Remoted into the desktops of the users at that office.
2. Joined their computers to the domain
3. set up outlook to join our exchange server
4. let it run.
5. Contacts lost.


I did have one user of the four who had his Outlook set up to
recieve
email
through http, and their outlook settings did not have
encryption required,
not sure if that makes any difference but I wanted to include
everything.
All other settings are the same.


"Dave Nickason [SBS MVP]" wrote:


Are the rest of the mailbox items intact (e-mails, etc.)?


"duke" <duke@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:EDC36FF6-C7D5-404E-96E8-E629E707DEC4@xxxxxxxxxxxxxxxx

those were great suggestions but I believe this may be a more
complex
issue.
They had never been set up to work with outlook before, so
there is no
pst
or
items to recover locally. They had been accessing their
email through
outlook web access and through their phones, so all data had
been
stored
in
exchange directly on the server with no local copy. I
crosschecked all
settings on a working PC in the home office and they are the
same.

"Dave Nickason [SBS MVP]" wrote:


Two things come right to mind. Hopefully, the remote
Outlook clients
connecting over VPN are incorrectly configured to store
mailbox items
in
a
PST file, rather than in the Exchange Server mailbox. If
that's the
case,
they're all sitting in PST files on the remote computers.
You can
easily
check that in CP -> Mail by clicking to view or change
existing e-mail
accounts. See if Exchange Server is set to store messages
in the
mailbox
or
in a personal folder. If the latter, change it. Then log
into
Outlook
and
use the Folder List to drag items from the PST's Contacts
folder back
into
the Mailbox's Contacts folder (you'll have to do this for
all the
items,
not
just Contacts). Then r-click and close the PST.

The second possibility is that the contacts were somehow
accidentally
deleted, in which case they are hopefully in either the
Deleted Items
folder
or Deleted Item Recovery. To check the latter, while
viewing the
Deleted
Items folder in Outlook, click Tools -> Recover Deleted
Items.
Failing
that, try it while viewing Contacts.


"duke" <duke@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:63D66BDF-6D02-49DD-8AB3-E1BEF8C195FB@xxxxxxxxxxxxxxxx

Ok, we have a sbs running exchange with push email. I have
a remote
site
with several employees. They had been using our company
email
through
owa
and email pushed to their phones.

Last week we connected them to our office via VPN.

Today I connected their PC's to our network and set them up
to
connnect
to
Exchange via their Outlook (2003) client.

Everything worked perfectly, except their contacts were
wiped out!
4
people
lost all contacts from their store, even syncing up with
their cell
phones
and wiping out the contacts stored there. No contact info
when
accessing
through owa, outlook, or cell phones. WHAT HAPPENED! can
this be
fixed?
how can i look to see if their local contacts are still
stored on
our
server.
PLEASE HELP!










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