RE: RWW Issues w/SBS2003

Hello Paul,

Thank you for posting here.

According to your description, I understand that the RWW on your SBS R2
does not work for some parts. If I have misunderstood the problem, please
don't hesitate to let me know.

Since the SBS has single NIC, the web publishing depend on your hardware
firewall settings, therefore, I can only help you to trouble shoot RWW
internal access issue. I suggest we try the following steps to see if we
can resolve this issue:

1. You have to rerun the CEICW to make sure your SBS 2003 server have right
network configuration. Go through the follow KB and Rerun CEICW again
carefully.

How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/kb/825763/en-us

Detailed steps for your reference:

One network adapter - manual router connection to broadband
a. On the Connection Type page, click Broadband, and then click Next.

b. On the Broadband Connection page, under My server uses, click A local
router device with an IP address, and then click Next.

c. On the Router Connection page, next to Preferred DNS server and next to
Alternate DNS server, type the IP addresses that are provided by your ISP.
In the Local IP address of router box, type the IP address of the router
that the server uses to connect to the router.

d. Click to select the My server uses a single network connection for both
Internet access and the local network check box, and then click Next.

e. A message may appear that warns that the firewall that is provided
cannot be configured. You are offered a chance to view information about
configuration settings for an existing firewall device.

f. On the Network Connection page, click Server Local Area Connection
under the Connection Name.

g. Click Next.

h. Complete the Configure E-mail and Internet Connection Wizard.

2. Use the following steps to start Remote Desktop service on all clients:

a. Right click My Computer on client, select Properties.

b. Click Remote tab, tick Enable Remote Desktop on this computer

c. Select Remote Users button, please add domain users group to the box.

d. Click OK twice to finish.

3. For the Download Connection Manager can not access, please run the
Remote Access wizard:

a) On the Small Business Server 2003-based server, click To Do List in the
left pane of the Server Management console.

b) Under Network Tasks, click Configure Remote Access.

c) Click Next, click Enable Remote Access, click to select the VPN Access
check box, and then click Next.

d) Type the fully qualified public domain name (FQDN) of your server, click
Next, and then click Finish.

e) When the wizard is completed, click Close.

If the issue persists, please kindly help me collect some information for
further investigation:

1. Can you access companyweb site from internal clients via
http://companyweb?

2. Gather IIS log:

a. Open IIS snap-in.

b. Right click Default Web Site and click Properties.

c. Uncheck the "Enable Logging" box and click Apply.

d. Go to C:\WINDOWS\system32\LogFiles\W3SVC1 folder and move all files to a
backup location.

e. Check "Enable Logging" box and click OK.

f. Run IISReset command.

g. Reproduce the problem and send the log file in
C:\WINDOWS\system32\LogFiles\W3SVC1 folder to me for research.

3. Gather IIS Metabase:

1) Download the IIS Resource Kit tools from the following page:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en

2) Install it, run MBExplorer (Metabase Explorer)

3) Right click the "LM" node and choose "Export to file".

4) Specify a file name, specify the password and finish the export.

5) Send the file and the password to v-terliu@xxxxxxxxxxxxxx

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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| Thread-Topic: RWW Issues w/SBS2003
| thread-index: Acd7nNzTVnOJ1dVwTa2d0rx9JBJw+A==
| X-WBNR-Posting-Host: 198.204.141.208
| From: =?Utf-8?B?UGF1bCBELg==?= <PaulD@xxxxxxxxxxxxxxxxxxxxxxxxx>
| Subject: RWW Issues w/SBS2003
| Date: Tue, 10 Apr 2007 11:20:05 -0700
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|
| I have an SBS2003 Premium box running R2 and SP1 - one NIC - no ISA -
behind
| a hardware firewall. Can only get parts of RWW to work - have tried just
| about everything. Here's how things look from inside / outside the LAN:
|
| RWW access from inside LAN:
| 1. Connect to Server Desktops: YES - can connect to SBS from xp pro client
| 2. Connect to Client Desktops: NO - cannot connect to xp client from SBS
box
| 3. Monitor Help Desk: NO - times out
| 4. Administer internal web site: NO - have to use MMC snapin on SBS box
| 5. View performance report: YES
| 6. View usage report: YES
| 7. Download Connection Manager: NO - page cannot be displayed
| 8. Companyweb site: YES - can resolve and access site within LAN
|
| RWW access from Internet:
| 1. Connect to Server Desktops: NO - "Cient could not connect to remote
| computer..."
| 2. Connect to Client Desktops: NO - "Connectivity to remote computer
could
| not be established..."
| 3. Monitor Help Desk: NO - times out - page cannot be displayed
| 4. Administer internal web site: NO - times out - page cannot be displayed
| 5. View performance report: YES
| 6. View usage report: YES
| 7. Download Connection Manager: NO - page cannot be displayed
| 8. Companyweb site: NO - cannot access site from Internet
|
| Have tried the following:
| 1. Re-ran CEICW wizard
| 2. Enabled firewall rules to let IN ports: 443, 444, 4125, 3389, 1723 to
SBS
| box
| 3. Logged in using both Domain Admin and User accounts
| 4. Checked System and Application log files for issues
| 5. Verified permissions on C:\inetpub\Remote folder
| 6. Verified remote access permissions enabled in User properties in MMC
|
| Don't know if some sort of policies need to be set up or what? BTW, have
| never been able to get this working before OR after installing R2 and
service
| packs. Any help would be GREATLY appreciated! :]
|
| Thanks,
|
| Paul D.
| MCP
|

.