Re: Logoff / Slow Bootups / Outlook attachements / Outlook Not res

Hi Terence,

Thank you for this update, I will try this tomorrow afternoon when I get
back into the office.

With regards to trying the administrator log on this problem only actually
affects 3 people no matter which machine they log onto. If I log on to their
PC everything works fine for me same thing if I get another user to log on
and off all their log off / shut down options are available to them, same
with the administrator profile log on.

For some very strange reason it is just these actual people that are
affected?? Hope this makes sense.
--
Regards,

Ken Bowman


"Terence Liu [MSFT]" wrote:

Hello Ken,

Thank you for kind update. And I glad heard that you are back to full
health.

For the antivirus software cost large amount of overhead of CPU, I suggest
you to contact your antivirus software provider, I believe they can help
you.

For the log off issue, I suggest you do a clean boot on this computer and
to see whether the issue persists:

To clean boot the problematic computer, please use the steps below:

a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.

b. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.

c. Click to clear the check mark from the "Load startup items" below
Selective Startup.

d. Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remained Non-Microsoft
Services.

e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

f. After restarting, please check whether this issue will reoccur.

g. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.

Meanwhile, I suggest you to logon the PC with local administrator account
to see if you can shutdown this computer.

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

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--------------------
| Thread-Topic: Logoff / Slow Bootups / Outlook attachements / Outlook Not
res
| thread-index: Acd64WM2ACTRSPVARE29djxx/bHdfQ==
| X-WBNR-Posting-Host: 81.179.126.224
| From: =?Utf-8?B?S2VuIEJvd21hbg==?= <KenBowman@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <914CFC83-0B20-4049-BD42-3967956D516A@xxxxxxxxxxxxx>
<uss5x7zaHHA.1300@xxxxxxxxxxxxxxxxxxxx>
| Subject: Re: Logoff / Slow Bootups / Outlook attachements / Outlook Not
res
| Date: Mon, 9 Apr 2007 12:58:05 -0700
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|
| Hi Anna,
|
| Sorry for taking so long to get back to you with regards to these issues.
I
| have been off ill. Back to full health again I am glad to say and here
is an
| update:
|
| Outlook attachments - these cleared themselves after a few days, the user
| thought I had fixed the problem????
|
| Slow Bootups - Terence's tip on checking for services found a service
| rtvscan (Symantec antivirus scanner) running on these machines and taking
| 100% CPU time during boot-up dropping to around 70% for at least another
3 -
| 4 minutes after he PC has started populating the screen with icons. It
then
| drops right down to between 0 and 2%. Not sure what to do with regards
to
| this as we need antivirus protection?
|
| Logoff - Now have another PC doing this i.e. the user goes Start | Shut
Down
| and when the Shut down Windows dialogue window opens the only option they
get
| is - Log Off %username%, %username% being the name of the logged on user.
I
| actually saw this happen where the user had shut down normally then an
hour
| later after they had logged back on again they went to shut down again
and
| were presented with just the above log off %username% option?????
| --
| Regards,
|
| Ken Bowman
|
|
| "Anna Clark" wrote:
|
| > Hi Ken:
| >
| >
| > "Ken Bowman" <KenBowman@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
| > news:914CFC83-0B20-4049-BD42-3967956D516A@xxxxxxxxxxxxxxxx
| > > Hi,
| > >
| > > We have had SBS W2K3 running for a long time now with very few
problems
| > now
| > > suddenly within the last week we have several erors all happening at
one
| > > which are:
| > >
| > > 1. Two PC's AdminPC1 and AdminPC2 when the user goes to shut down -
Start
| > |
| > > Shutdown the only option they get in the shut down window is logoff
| > > 'username'. After clicking OK they then do a control alt delete to
get
| > the
| > > sign on screen and select the shut down option from that. Any ideas
while
| > > this has happened and how can I fix it???
| >
| > Group Policy gone wrong? gpresult?
| > http://www.microsoft.com/windowsxp/using/setup/expert/gpresults.mspx
| >
| > > 2. Same two PC's now also seem to take a long time to both bootup /
log
| > on
| > > and to shut down, AdminPC2 in particular can take a very long time to
| > bootup
| > > to the normal user operating screen i.e. they are fully signed in.
Again
| > any
| > > ideas why this is happening???
| >
| > For the startup problems, the usual suspect is DNS. Every nic on your
lan
| > should point to the internal nic of the sbs server for dns and wins
(except
| > that the external nic of the sbs does not need wins). check that with
| > ipconfig /all. If in doubt, enter the command as:
| >
| > ipconfig /all > c:\serverip.txt
| > and
| > ipconfig /all > c:\wkstip.txt
| >
| > then find the .txt files and post the results here.
| >
| > > 3. Another user, laptop, when they are in Outlook 2003 and go to
attach a
| > > file the normal file selection window pops up with the default My
| > Documents
| > > selected. If they click on the down arrow to explore deeper for the
| > > particular file Outlook goes into Not Responding. The only way around
| > this
| > > is to select one of the icon's at the side like My Network places
which
| > > allows them to then explore the network for the file they want to
attach.
| > I
| > > have reloaded Outlook and even the full office and all service packs
etc
| > and
| > > it still does it. Any ideas???
| >
| > any help here?
| >
| > http://support.microsoft.com/kb/918165
| >
| > > 4. And another Outlook has now started to receive their attachements
with
| > an
| > > non descript icon when the attachement is a Word , Excel, PDF type
| > document.
| > > Clicking on the attachment opens a window asking you to select what
| > program
| > > you want to open the attachment with. Again any ideas????
| >
| > Is it only Outlook that has lost the association of icons with file
types?
| > What if you select say Word, or a .doc file and choose "always use.....
| > etc."
| >
| >
| > > All these issues started happening around the same time.
| > >
| > > Just so you are aware although i have a good understanding of IT I am
not
| > an
| > > IT person.
| > >
| > > Many thanks in advance.
| > > --
| > > Regards,
| > >
| > > Ken Bowman
| >
| >
| >
|


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