Re: CONTACTS LOST !
- From: duke <duke@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 9 Apr 2007 16:50:02 -0700
yes, ctrl+6 did bring up all the folders, under which i checked the "sync
issues" folder. Inside of it was a folder labeled "server failures". Inside
of this folder was all of the contacts, greyed out. I can click and view the
contact inside of this failure folder, but cannot move it. When trying to
click drag them to the actual contact folder i get an error from outlook
"Can't move the items. The item could not be moved. It was either already
moved, or deleted, or access was denied." Then, it files the 'move' i
attempted in the server failure list! (outlook 2003). It appears to be
filing each contact as a 'failure' according to the day it was actually
created by the user. So, a contact created on April 23 is listed as a server
failure on that day. What is going on here!
"Dave Nickason [SBS MVP]" wrote:
I can't think of anything that would cause this, although a google search.
for "outlook contacts disappear" gives a good number of results.
I would log into one of the Outlook profiles and give a good look for
anywhere these contacts could have gone. Auto-archive could make them
"disappear," although you wouldn't think it would want to auto-archive
immediately upon creation of the Outlook profile. In Outlook, if you hit
ctrl+6, it'll show you the folder list in the navigation pane. At the top
level, you'll have the Mailbox, and at the bottom, Public Folders. Is there
anything else in there - any PST's, personal folders, Archive folders, etc?
If so, can you find the missing contacts there?
Another thing to check is Views. Make sure you're not using a Filtered view
or anything like that. Inability to see the contacts in OWA argues against
this, but it's worth a second to check.
And Rules. Again unlikely, but worth a look - is there any rule that
applies to Contacts that could have moved them?
"duke" <duke@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:8274A73B-7DC8-4307-9182-2D83C6CEF08A@xxxxxxxxxxxxxxxx
yes email is intact, along with calendar. the 4 users did not use the
task
feature.
Steps I went through:
1. Remoted into the desktops of the users at that office.
2. Joined their computers to the domain
3. set up outlook to join our exchange server
4. let it run.
5. Contacts lost.
I did have one user of the four who had his Outlook set up to recieve
through http, and their outlook settings did not have encryption required,
not sure if that makes any difference but I wanted to include everything.
All other settings are the same.
"Dave Nickason [SBS MVP]" wrote:
Are the rest of the mailbox items intact (e-mails, etc.)?
"duke" <duke@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:EDC36FF6-C7D5-404E-96E8-E629E707DEC4@xxxxxxxxxxxxxxxx
those were great suggestions but I believe this may be a more complex
issue.
They had never been set up to work with outlook before, so there is no
pst
or
items to recover locally. They had been accessing their email through
outlook web access and through their phones, so all data had been
stored
in
exchange directly on the server with no local copy. I crosschecked all
settings on a working PC in the home office and they are the same.
"Dave Nickason [SBS MVP]" wrote:
Two things come right to mind. Hopefully, the remote Outlook clients
connecting over VPN are incorrectly configured to store mailbox items
in
a
PST file, rather than in the Exchange Server mailbox. If that's the
case,
they're all sitting in PST files on the remote computers. You can
easily
check that in CP -> Mail by clicking to view or change existing e-mail
accounts. See if Exchange Server is set to store messages in the
mailbox
or
in a personal folder. If the latter, change it. Then log into
Outlook
and
use the Folder List to drag items from the PST's Contacts folder back
into
the Mailbox's Contacts folder (you'll have to do this for all the
items,
not
just Contacts). Then r-click and close the PST.
The second possibility is that the contacts were somehow accidentally
deleted, in which case they are hopefully in either the Deleted Items
folder
or Deleted Item Recovery. To check the latter, while viewing the
Deleted
Items folder in Outlook, click Tools -> Recover Deleted Items.
Failing
that, try it while viewing Contacts.
"duke" <duke@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:63D66BDF-6D02-49DD-8AB3-E1BEF8C195FB@xxxxxxxxxxxxxxxx
Ok, we have a sbs running exchange with push email. I have a remote
site
with several employees. They had been using our company email
through
owa
and email pushed to their phones.
Last week we connected them to our office via VPN.
Today I connected their PC's to our network and set them up to
connnect
to
Exchange via their Outlook (2003) client.
Everything worked perfectly, except their contacts were wiped out!
4
people
lost all contacts from their store, even syncing up with their cell
phones
and wiping out the contacts stored there. No contact info when
accessing
through owa, outlook, or cell phones. WHAT HAPPENED! can this be
fixed?
how can i look to see if their local contacts are still stored on
our
server.
PLEASE HELP!
- Follow-Ups:
- Re: CONTACTS LOST !
- From: Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP]
- Re: CONTACTS LOST !
- References:
- Re: CONTACTS LOST !
- From: Dave Nickason [SBS MVP]
- Re: CONTACTS LOST !
- From: Dave Nickason [SBS MVP]
- Re: CONTACTS LOST !
- From: duke
- Re: CONTACTS LOST !
- From: Dave Nickason [SBS MVP]
- Re: CONTACTS LOST !
- Prev by Date: Roaming profile eluding me!
- Next by Date: Re: File transfers from LAN clients to Sharepoint get corrupted
- Previous by thread: Re: CONTACTS LOST !
- Next by thread: Re: CONTACTS LOST !
- Index(es):
Relevant Pages
|
