Re: Exchange 2003 OWA
- From: v-robeli@xxxxxxxxxxxxxxxxxxxx (Robert Li [MSFT])
- Date: Thu, 05 Apr 2007 11:35:37 GMT
Hi John,
Thanks for updating.
Based on your reply, please take the following steps to see if the problem
can be resolved:
Step 1: If you have URLScan tool installed, please remove it.
For more information, please refer to:
325965 The URLScan tool may cause problems in Outlook Web Access
http://support.microsoft.com/?id=325965
823175 Fine-tuning and known issues when you use the Urlscan utility in an
Exchange 2003 environment
http://support.microsoft.com/?id=823175
Step 2: Please check SMTP addresses setting for Exchange Virtual Server
In Exchange System Manager, expand Servers\your
server\Protocols\HTTP\Exchange Virtual Server, right-click Exchange and
click Properties. What SMTP domain is displayed in Exchange Path?
Note that one of your SMTP addresses for a user MUST match the "Exchange
Path" of the OWA virtual server he/she is trying to use.
Step 3: Please rerun CEICW Wizard created a new Certificate.
For more information, please refer to:
825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763
If the problem still exists, I think some authentication setting in IIS is
changed, please kindly collect the following information for further
research:
If the issuer still persists, please kindly help me collect the following
information for further analysis:
1. Metabase
1) Install .NET Framework Version 1.1:
http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-4842-
8157-034d1e7cf3a3&DisplayLang=en.
2) Install MBExplorer by installing IIS 6 Resource Kit Tools:
http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
B628-ADE629C89499&displaylang=en.
3) Once it is installed, access it from Start, Programs, IIS Resources,
Metabase Explorer.
4) In the left pane, right click ''LM'' (under your server computer name)
to choose ''Export to file'', and then save it as IIS.mbk.
5)Compress this mbk file and send it to me for analysis.
2. IIS logs
1) Open IIS.
2) Locate Default web site. Right-click it and then click Properties.
3) Click to selected Enable logging and then click properties.
4) Click Advanced.
5) Click to select every checkbox here.
6) Click OK to close these windows.
7) Reproduce this issue and send the %systemroot%\System32\LogFiles to me
3.MPS-Report
1) Visit
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE to download the file.
2) Run the MPSRPT_NETWORK.EXE on the server box.
3) Wait for 10~15 minutes.
4) Open Windows explorer, navigate to
%SYSTEMROOT%\MPSReports\Network\Reports\cab\.
5) Send the .cab file directly us.
Please send me the information to v-robeli@xxxxxxxxxxxxx with
subject:38607234-Exchange 2003 OWA.
I am looking forward to hear from you.
If you need further assistance, please don't hesitate to let me know
Best regards,
Robert Li(MSFT)
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--------------------
<From: johntrump@xxxxxxxxxxxxx
<Newsgroups: microsoft.public.windows.server.sbs
<Subject: Re: Exchange 2003 OWA
<Date: 4 Apr 2007 12:19:30 -0700
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<
<Thanks for the reply. Here are the answers to your questions. I
<won't be able to access the client's server until later today or
<tomorrow. Let me know if the answers spark any other ideas. THANKS
<
<> From your description, I know that you applied Exchange SP2 and ran DST
<> updates, you cannot visit OWA. If I am off-base, please don't hesitate to
<> let me know.
<
<Yes, this is correct.
<
<> Please let me know the following to make the situation more clearly:
<
<> 1. When you visit OWA, what's the error massage?
<"You could not be logged on to Outlook Web Access. Make sure your
<domain\user name and password are correct, and then try again."
<
<> 2. Can you visit other websites such as companyweb and RWW successfully?
<Yes, in fact OWA works fine through RWW.
<
<> 3. Do you have ISA server installed?
<No
<
<> 4. Can you successfully send/receive e-mail with Outlook?
<Yes. Exchange and Outlook are working fine, users just cannot login
<to OWA.
<
<> 5. Can you visit OWA from the SBS server viahttp://localhost/exchange?
<I can visit OWA with a new account I setup using Mobile User and I can
<login using the Adminstrator account. I cannot however log in using
<an account which has been set up for 2 years and previously was able
<to access OWA.
<>
<
<
.
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