RE: Out of Office not working externally, despite correct settings

Hello Simon,

Thank you for your email.

I suggest we try the following steps to see if we can resolve this issue:

Step 1: I would like to suggest you stopping the Simple Mail Transfer
Protocol (SMTP) and Microsoft Exchange Routing Engine services, and then
restart them. After that, let's turn off OOF assistant in this specific
mailbox and turn it on again to test this issue.
Step 2: Uninstall any anti-virus software on SBS, and test this issue.

If the issue persists, please kindly help me collect some information for
further investigation:

1. I had sent a test email to test@xxxxxxxxxxxxxxx Please open Message
Tracking Center, track this mail and send a screenshot on it to me.

2. Please open Message Tracking Center, search the email send to my email
address and send a screenshot on it to me.

3. Please mail me the user name and password of the test account, and let
me know the OWA login URL.

4. Enable SMTP logging and gather SMTP log to troubleshoot the issue:

A. Open Exchange System Manager, expand Servers -> <Server name> ->
Protocols -> SMTP, right-click "Default SMTP Virtual Server" and click
Properties.

B. Under the General tab, check the option "Enable Logging".

C. With "W3C Extended Log File Format", click "Properties".

D. Under "General Properties", make sure "Use local time for file naming
and rollover" is CHECKED.

E. Switch to the "Extended Properties", and then select to enable All the
logging Options.

F. Click OK to apply the modification.

G. Right-click Default SMTP Virtual Server and click Stop.

H. Right-click Default SMTP Virtual Server and click Start to restart the
SMTP server.

I. Reproduce the issue, repeat step G to stop Default SMTP Virtual Server,
copy out or zip the SMTP log files in the
"%systemroot%\system32\logfiles\SmtpSvc1" folder, and then restart the
"Default SMTP Virtual Server".

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

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--------------------
| Thread-Topic: Out of Office not working externally, despite correct
settings
| thread-index: Acd280byRaaOEr9pSAaNr8zixZPDDA==
| X-WBNR-Posting-Host: 207.46.199.61
| From: =?Utf-8?B?U2ltb24=?= <Simon@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <47622428-93A8-4598-B83D-0471102B188F@xxxxxxxxxxxxx>
<tqUu1#bdHHA.4368@xxxxxxxxxxxxxxxxxxxxxx>
<298D336A-064E-45BB-B11D-37AE1DCF60B7@xxxxxxxxxxxxx>
<xWNoUApdHHA.4568@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: Out of Office not working externally, despite correct
settings
| Date: Wed, 4 Apr 2007 12:56:04 -0700
| Lines: 74
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|
| Thank you for your reply Terrence. Please see comments below:
|
| "Terence Liu [MSFT]" wrote:
|
| > You can try the following steps to monitor this issue:
| > 1. Turn off the OFF assistant on the OWA and then turn on again.
| > 2. Try to send an email to the client from an internal account.
| > 3. Wait for one minute and then go to Message Tracking Center.
| > 4. Search for the latest email sent from the client's account.
| > 5. Double-click to open the detailed tracking info.
|
| I have done this and can confirm that there is NO outgoing OOO reply in
the
| message tracking centre from my "Test User" account.
|
| > Step 2: Meanwhile, since this issue could be caused by some anti-spam
or
| > anti-virus software, please disable such programs for test purpose and
see
| > if there is any change.
|
| We are using an external SPAM gateway and i can confirm that this is not
| causing it (as there is no reply being sent out anyway).
|
| > Step 3: Please do a clean boot on SBS to isolate this issue from
3rd-party
| > software:
| > To clean boot the problematic computer, please use the steps below:
| > a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
| > (without the quotation marks). Click OK.
|
| I have performed these actions to clean boot the server and can confirm
that
| the issue still exists. I have used msconfig to change the startup
settings
| back to how it was and rebooted again.
|
| > If the issue persists, please kindly help me collect some information
for
| > further investigation:
| >
| > 1. Please show me one OOF user email address, I want to send a test
email
| > from my side.
|
| test@xxxxxxxxxxxxxx is the "Test User" account with OOO on via OWA.
|
| > 2. Does the issue occur with specific users or machines?
|
| No. All of our SBS user's OOO work as expected internally. Non of them
work
| externally.
|
| > 3. How did you create the rules? Could you send me some related
screenshots
| > to show us the configuration steps?
|
| I can use screenshots if you like. But i simply logged into OWA under the
| Test User acount (after creating it), clicked on "Options", clicked "Im
| currently out of the office", entered "Test Reply" into the "AutoReply
only
| once to each sender with the following text" field and clicked the "Save
and
| Close" button directly above to save the settings. (Do you need
screenshots
| of this?)
|
| > 4. Collect the MPS report on the Exchange server:
| > a. Go to the MPS Reporting tool download website:
| >
http://www.microsoft.com/downloads/details.aspx?familyid=cebf3c7c-7ca5-408f-
| > 88b7-f9c79b7306c0&displaylang=en
| > b. Download MPSRPT_Exchange.exe
| > c. Run the MPSRPT_Exchange.exe program. This will take quite some time
to
| > generate its report.
| > d. A CAB file will be generated in the
%systemroot%\MPSReports\Setup\Cab
| > directory called %COMPUTERNAME%_MPSReports_.CAB. The CAB file will
contain
| > the reports generated by the MPS Reporting Tool.
| > e. Send the CAB (Zip) file to me at v-terliu@xxxxxxxxxxxxxx
|
| I am performing this now and will email you the CAB file as soon as it is
| completed.
|
| Thanks again,
|
| Simon
|
|
|

.

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