RE: Backup failed event:
- From: v-jaluo@xxxxxxxxxxxxxxxxxxxx ("Jacky Luo [MSFT]")
- Date: Wed, 04 Apr 2007 07:14:01 GMT
Hi martin,
Thanks for posting here.
From the description, I understand the issue is that you get an 0x80070458error after SBS backup. If I am off base, please don't hesitate to let me
know.
Translated from error code library, 0x80070458 is for
ERROR_NO_MEDIA_IN_DRIVE which means there is no media in drive. From this
error, we can know there could be two possible cause of this issue.
1.There is actually no tape in the tape device and it is not correctly
mounted.
2.The tape device is not Listed as Compatible Device with Windows Server
2003 system. There is compatibility issue that the device cannot be
correctly recognized by the system.
Furthermore, Please checked the HCL list for DLT backup device from our HCL
website, For your information:
http://www.microsoft.com/windows/catalog/server/default.aspx?subID=22&xslt=g
lobalsearch&qu=dlt&scope=1
I.Let us refer to the following steps to troubleshoot the issue:
1.First of all, I would like to confirm if you can see your tape drive in
the removable storage container. To check that:
Click start -> administrative tools -> computer management, in the console,
expand storage -> removable storage, media pools, check if your tape drive
in one of the four branches:
- Free pool
- Import pool
- Unrecognized pool
- Backup pool
2.After you check that, please run services.msc to open the service console
and check if the status of the removable storage service is started.
3.running the cleaning tape,then use a new tape for backup,what's the
result?
4.Moreover, please install the driver for the tape drive that come with the
hardware from the hardware vendor, then check how things go from there.
5.If issue persists,I recommend you to follow the steps below to prepare
your backup media.
This operation writes a "free media" label on each tape. Remember that
Ntbackup can use only prepared tapes during a backup session. Calculate how
many tapes you need for your backup strategy, and prepare each tape before
you continue to the next section.
a. Under Computer Management, expand Storage, expand Removable Storage, and
then click Media.
b. Insert a tape into the tape drive. RSM reads the tape, and then displays
the tape in the right pane.
c. In the right pane, right-click the tape, and then click Free to remove
data from the tape and mark it as free. You can monitor the work queue for
the operation to make sure the operation is finished, or you can wait for
the state to change to Idle and Usage to change to "Free."
d. After the tape is labeled as "free media," you can eject the tape by
right-clicking the tape and then clicking Eject. The Eject Wizard starts
and moves the tape to the off-line media library.
- Labeling the Tapes
After you prepare the tapes, use Ntbackup to write a Microsoft Tape Format
(MTF) label. Use a name that describes the contents of the tape. After this
is accomplished, you can schedule Ntbackup to use that tape over and over
again, by specifying the same media label name.
Use the following steps to label each tape that you want Ntbackup to be
able to reuse.
[Note] This operation writes a unique MTF label on each tape. Make sure
that each tape has a unique name, even if you rotate different sets of
tapes (weekly).
a. Make sure that a prepared tape is in the stand-alone tape library.
b. Start Ntbackup, and then click Backup Wizard.
c. In the "What to Backup" dialog box, click "backup selected files,
drives, or network data".
d. In the "Items to Backup" dialog box, click a single folder on any local
drive.
e. In the "Where to Store the Backup" dialog box, under "backup media
type", click the tape drive, and in the "backup media" area, click "new
media".
f. In the "Completing the Backup Wizard" dialog box, click Advanced.
g. Continue through the screens until the Backup Label dialog box is
displayed. In this dialog box, you can change the Backup Label and Media
Label fields. The information in the Media Label field distinguishes one
tape from another. Change the Media Label field so that the field contains
meaningful information to represent a tape for each day of the week. The
example in this article uses unique names like Monday-Full, Tuesday-Full,
and so on (one for each day/tape).
h. Continue through the dialog boxes, and then start the backup process.
This backs up the single folder and writes a meaningful media label that
you can use from now on to schedule backups.
i. After the backup process finishes, quit Ntbackup.
j. If you now view Removable Storage Media, you see that the tape shows
"Application" under Usage. Right-click the tape to view its properties. If
you click the side tab, you see that the "identification label" field
contains the same name that you specified in step 7. That is the name you
want to use from now on, whenever you schedule a backup for that day's tape
and choose to rewrite the same label name.
k. Right-click the tape, click Eject, and then physically label the tape,
using the same label name that you specified during the backup.
l. Repeat this procedure for each tape until all of the tapes have valid
MTF media labels.
II.If the issue persists, please help me collect the following information
for analysis:
1.If you run NTBackup to manually backup, will the backup succeed?
2.The Backupxx.log files in the folder 'C:\Documents and Settings\SBS
Backup User\Local Settings\Application Data\Microsoft\Windows
NT\NTBackup\data'.
Note: Before reproduce the problem, please open NTBACKUP, click
"Tools"->"Options" and then check "Detailed" on the "Backup Log" tab. Then
reproduce this issue and send the backup log to me (Tools->Report).
3.The Sbsbackuplog0x.log files which can be located under the folder
'%sbsprogramdir%\Support\Backup Logs'.
I appreciate your time. I am happy to be of assistance and look forward to
your reply.
Have a nice day!
Best regards,
Jacky Luo (MSFT)
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