Re: Best fax modem settings to receive from multifunction devices?

Wow, I'm surprised the Brooktrout doesn't support 33.6 speed. You'd sort of
expect that with brooktrout's pricetag and / or drivers. I was under the
impression the 33.6 speed is a function of the device driver, not the Shared
Fax software.

Still could have (several) good standalone faxes that will receive corectly
:-) A standalone fax is good to have as a santity check, like having a
single-line analog phone on hand.

I guess I'll have to start a new thread to look for 33.6k fax support.

---K

"Gregg Hill" wrote:

The TruFax board does not support 33.6 speed. In both of my problem
situations, it does receive EVERY fax from EVERY machine that attempts to
call it.

I do not compare it to the cost of the OS...I compare it to the cost of lost
business when faxes fail to receive.

I am sticking with Brooktrout.

Gregg Hill



"ckennylin" <ckennylin@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:06891312-9130-45EC-A781-2B4E75556765@xxxxxxxxxxxxxxxx
It's been a while since I checked into this topic for SBS Shared Fax. We
use
a Multitech internal v.92 FaxModem (supports 33.6Kbps "Super G3" Fax) on
our
box and have no problems for outbound fax, albeit at 14.4kbps as Shared
Fax
does not support Fax Class 2.1 speeds.

We've had many receive issues from a site with RightFax / Brooktrout
digital
boards, and after capturing and analyzing T.30 traces with Microsoft, we
gave
up and now rely on a Xerox MFP (with 33.6Kbps Fax!) to receive our inbound
faxes.

I had considered Brooktrout's TruFax board, but they cost almost as much
as
SBS standard, which is difficult to justify if you can buy 5 fax machines
for
that price. I'm assuming it'll support 33.6Kbps fax for the price, but I
didn't have time or the resources then to be a pioneer.

Now that new 33.6K fax devices are more widely available, perhaps its time
for the SBS team to revisit Shared Fax to bring it up to date? Will
33.6Kbps
Fax finally be addressed?

On compatibility with other machines, I find that turning ECM *OFF* works
sometimes with compatibility.

Or spring for a $100 machine to replace the offending Brother MFP at the
sender's site :-)

Hope this belated answer helps,

---K

"Gregg Hill" wrote:

Leythos,

I started out with everything at their defaults, and I tried a new Belkin
cable last night. If speeds do not matter, why do MVPs (Crina and Brandy)
keep telling us to lower the speeds to 9600, turn off compression, etc?

My other client whose system works most of the time has a Digi Neo 2-port
card. I also switched between that one and the motherboard serial port
(this
is the Dell PE2800 client).

I guess the only thing left is the spin on one leg trick. I'll give that
a
shot this afternoon!

Do you know if a Brooktrout (Cantata) card and GFi FAXmaker would work
better? I know it is WAY more expensive, but I at least want to have
something else to offer.

Thank you for your help!

Gregg Hill


"Leythos" <void@xxxxxxxxxxx> wrote in message
news:4593d12a$0$17154$4c368faf@xxxxxxxxxxxxxxxxx
In article <OUM67TkKHHA.1240@xxxxxxxxxxxxxxxxxxxx>, bogus@xxxxxxxxxxx
says...
COM port speed = ?
Modem speed = ?
Compression = ON or OFF ?
Error correction = Standard EC or Disabled ?
Cancel the call if not connected within = ?
Driver version = Courier V.Everything EXT PnP (V90-x2) or Courier
V.Everything EXT PnP (USA V90-x2 & caller ID) ?

It's not going to make any difference, reset the device to factory
defaults, reset the COM ports to default, reset the Modem speed to
defaults, etc...

The fax software will program the system for a supported speed.

You've said you tried the SIIG card, while those are crappy cards, it
clearly indicates that the serial port and the modem (since you also
tried a second) is not at fault.

You have not indicated if you tried a new serial cable - and most
people
don't have spare 9>25 serial cables. Try a new one.

Once you've tried modems, serial cables, serial ports, different
drivers, the only thing left is to try standing on one leg, spinning
around three times (in one motion or it doesn't count) and chanting
Modem, Modem, Modem as you spin.

One other thing - one of our clients has about 80 fax machines in the
field, they provide them to clients to fax orders back to their 16 line
fax system, and the brother fax machines, being the cheapest also, are
the most problematic.

--

spam999free@xxxxxxxxxx
remove 999 in order to email me






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