Re: Spooler SubSystem App continuously crashing

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Hello Terence,
thank you very much for your response. In fact I'm not trying to add any printer. Before I set the automatically restart of service, the problem for example happened when the plotter was printing (HP), in process of which the spooler crashed and the drawing had gone. Until I restarted the service, no more documents could have been printed.

You suggest this is caused by the printer driver, or third party service?

Thanks
Jan



"Terence Liu [MSFT]" <v-terliu@xxxxxxxxxxxxxxxxxxxx> wrote in message news:LelZxU2bHHA.468@xxxxxxxxxxxxxxxxxxxxxxxxx
Hello Jan,

Thank you for posting here.

According to your description, I understand that the you got error message
about Spooler SubSystem App when you start the computer. If I have
misunderstood the problem, please don't hesitate to let me know.

Based on my research, This issue may occur if a third-party printer driver
or a third-party service that is installed prevents you from adding
printers, or if the third-party printer driver or the third-party service
affects the functionality of a newly installed printer.

For example, this issue may occur if the Lexmark print service (LexBce
Server service) is installed and is running on your computer before you try
to add another printer.

I suggest we try the following steps to see if we can resolve this issue:

Warning: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using
Registry Editor incorrectly. Use Registry Editor at your own risk.

1. If the Lexmark print service is installed on your computer, turn off
the LexBce Server service. To do this, follow these steps:
a. Click Start, right-click My Computer, and then click Manage.
b. Expand Services and Applications, and then click Services.
c. In the right pane, right-click LexBce Server, and then click
Properties.
d. On the General tab, in the Startup type list, click Disabled.
e. Under Service status, click Stop, and then click OK.
f. Right-click the Print Spooler service, and then click Start (if it is
stopped).
g. Quit Computer Management.

2. Test whether the issue is resolved. If the issue is resolved, you do
not have to follow the remaining steps. If the issue is not resolved, go to
step 3, and then follow the remaining steps.

3. Start the computer in Safe Mode.

For additional information about how to start your computer in Safe Mode,
click Start, click Help and Support, type safe mode in the Search box,
press the ENTER key, and then click the Start Windows in Safe Mode topic.

4. Start Microsoft Windows Explorer, and then delete all the files and the
folders in the following two folders:
C:\Windows\System32\Spool\Printers
C:\Windows\System32\Spool\Drivers\w32x86

5. Start Registry Editor. To do this, click Start, click Run, type regedit
in the Open box, and then click OK.

6. Locate and expand the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windo
ws NT x86
View the list of subkeys. There should only be the following subkeys:
Drivers
Print Processors

7. If there are any subkeys other than the subkeys that are listed in step
6, follow these steps:
a. On the File menu, click Export.
b. In the File Name box, type a descriptive name for this key, and then
click Save--for example, type WindowsNTx86regkey .

You can use this backup of the
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windo
ws NT x86 registry key to restore the key if you experience any issues
after you complete this procedure.

c. Delete all the subkeys other than the subkeys that are listed in step
6. To do this, right-click each subkey that is not on the list, and then
click Delete. Click Yes when you are prompted to confirm the deletion.

8. Locate and then expand the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windo
ws NT x86\Drivers
The registry entries for the printer drivers that are installed on the
computer are stored in the Version- x subkey or subkeys, where x is a
number (typically 2 or 3).

9. Expand the Version- x subkey or subkeys, and then delete the printer
driver entries. To do this, right-click each printer driver subkey, and
then click Delete. Click Yes when you are prompted to confirm the deletion.


10. Locate and then expand the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
View the list of subkeys. There should only be the following subkeys for
the default print monitors:
BJ Language Monitor
Local Port
PJL Language Monitor
Standard TCP/IP Port
USB Monitor

11. If there are any subkeys other than the subkeys that are listed in
step 10, follow these steps:
a. On the File menu, click Export.
b. In the File Name box, type a descriptive name for this key -- for
example, type MonitorsRegkey , and then click Save.

You can use this backup of the
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors registry
key to restore the key if you experience any issues after you complete this
procedure.

c. Delete all the subkeys other than the subkeys that are listed in step
10. To do this, right-click each subkey that is not on the list, and then
click Delete. Click Yes when you are prompted to confirm the deletion.

12. If you have a local printer attached, disconnect the printer cable
from the computer, and then restart the computer.

13. Verify that the Print Spooler service is running. To do this, follow
these steps:
a. Click Start, right-click My Computer, and then click Manage.
b. Expand Services and Applications, and then click Services.
c. In the right pane, right-click the Print Spooler service, and then
click Start (if it is stopped).
d. Quit Computer Management.

14. If you have a local printer attached, reconnect the printer cable to
the computer, add the printer that you want, and then try to print a test
page. To add your printer, follow these steps:
a. Click Start, and then click Printers and Faxes.
b. Click Add a printer.

The Add Printer Wizard starts.

c. Follow the instructions in the Add Printer Wizard to install the
printer that you want.

If the issue persists, please kindly help me collect some information for
further investigation:

1. Please capture screenshots on the error messages and send the pictures
to me at v-terliu@xxxxxxxxxxxxx

2. Does this issue happen on SBS or on XP clients?

3. Save the application event log and system event log as evt files on the
problematic machines and send to my mailbox: v-terliu@xxxxxxxxxxxxx

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

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--------------------
| Reply-To: "Jan Kucera" <kucera@xxxxxxxxxxxx>
| From: "Jan Kucera" <miloush@xxxxxxxxxxxxxxxx>
| References: <OhTCo5ebHHA.5052@xxxxxxxxxxxxxxxxxxxx>
| In-Reply-To: <OhTCo5ebHHA.5052@xxxxxxxxxxxxxxxxxxxx>
| Subject: Re: Spooler SubSystem App continuously crashing
| Date: Sat, 24 Mar 2007 09:32:33 +0100
| Lines: 14
| MIME-Version: 1.0
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| Message-ID: <OK1LF8ebHHA.3616@xxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: 176-207-207-85.strcechy.adsl-llu.static.bluetone.cz
85.207.207.176
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:25141
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Well actually on login I only get all the crashed informations.
| And I have set to automatically restart service after failure (every
| failure).
|
|
| "Jan Kucera" <miloush@xxxxxxxxxxxxxxxx> wrote in message
| news:OhTCo5ebHHA.5052@xxxxxxxxxxxxxxxxxxxxxxx
| > Hi,
| > on every system startup (after login) this service keeps crashing.
What
| > can I do with it?
| >
| > Thanks,
| > Jan
|
|


.

Relevant Pages

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