RE: Event ID:9791 Event Source: MSExchangeIS Mailbox Store
- From: v-jaluo@xxxxxxxxxxxxxxxxxxxx ("Jacky Luo [MSFT]")
- Date: Fri, 23 Mar 2007 12:21:42 GMT
Hi tom,
From the description, I understand the issue is that you get 9791 event iderror regarding exchange mailbox store. If I am off base, please don't
hesitate to let me know.
Let us refer to the following steps to troubleshoot the issue:
The error is warning message,It is related to performance issue on Exchange
Server.
1.restart microsoft exchange information store service.
2.dismount mailbox store and remount. to do so
a.go to exchange system manager
b.expand servers,first storage group,maibox store,right click and click
dismount store
c.then click mount store.
3.If issue persists,Please refer to the following steps to defragment
exchange database to see if it helps:
a. Check Database consistency using Eseutil utility:
Please run eseutil /mh on the database to check if the status of Exchange
databases is OK. You may refer to the following Knowledge Base Article:
How to defragment with the Eseutil utility (Eseutil.exe)
http://support.microsoft.com/default.aspx?scid=kb;en-us;192185
b. Run command to verify there is no error/warning. If there is warning
displayed, please repeat the Isinteg command until the number of database
fixes reaches 0 (zero) or does not change.
To do so, please follow the process below:
I. Dismount the Store by right-clicking it in ESM and choose Dismount Store.
II. Open a command prompt window and change the currently directory to
"<system drive>:\Program Files\Exchsrvr\Bin".
III. Run the following command:
isinteg -s <Exchange Server Name> -fix -test alltests
IV. Follow the instruction to scan the database.
V. Re-run the command in step IV until you found the fixes number is near
to 0 (zero).
For more information, please refer to the following Knowledge Base Article:
Exchange Command-Line Parameters for the Isinteg.exe Tool
http://support.microsoft.com/?id=301460
Please perform offline defragment on the exchange database. you can refer
to the article below:
328804 How to defragment Exchange databases
http://support.microsoft.com/?id=328804
Then please try to monitor the server for some time to check if the issue
persists.
4.restart the server
I appreciate your time. I am happy to be of assistance and look forward to
your reply.
Have a nice day!
Best regards,
Jacky Luo (MSFT)
Microsoft CSS Online Newsgroup Support
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