RE: Remote access recurrent disconnection

Hello Manisha,

Thank you for kind update.

After you correct run the CEICW, I suggest you to run the Run Remote Access
wizard again:

Run Remote Access wizard on SBS

a) On the Small Business Server 2003-based server, click To Do List in the
left pane of the Server Management console.

b) Under Network Tasks, click Configure Remote Access.

c) Click Next, click Enable Remote Access, click to select the VPN Access
check box, and then click Next.

d) Type the fully qualified public domain name (FQDN) of your server, click
Next, and then click Finish.

Important: please input your FQDN, but not IP address.

e) When the wizard is completed, click Close.

For the performance issues:

Remote access is slow.
Internet connection is very slow
The remote computer did not respond
A large amount of memory is committed to applications and processes

I suggest you to connect your Internet service provider, to confirm the
bandwidth and stability of your Internet connection.
Meanwhile, many worm viruses will tie up network bandwidth and server
performance. I suggest you to install last antivirus software on whole
network, do full scan.

For the event log 529, it just means the VPN client enter incorrect
username or password when they try to set up VPN connection.

Please do not hesitate to let me know if this problem reoccurs or if
there's anything else I can do for you.

Thank you and have a nice day,

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Remote access recurrent disconnection
| thread-index: AcdrpJcXU9CokfSSRlOY86q7pejFXg==
| X-WBNR-Posting-Host: 202.123.15.18
| From: =?Utf-8?B?TWFuaXNoYQ==?= <Manisha@xxxxxxxxxxxxxxxxxxxxxxxxx>
| References: <5EC8FB26-C9DE-4ACC-B82E-BC6C7EDF336D@xxxxxxxxxxxxx>
<NgwCcxsZHHA.1028@xxxxxxxxxxxxxxxxxxxxxx>
<2EEBF5C2-C8F9-4BCB-B39D-E468C8F83B92@xxxxxxxxxxxxx>
<k8uWqc7ZHHA.4088@xxxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: Remote access recurrent disconnection
| Date: Wed, 21 Mar 2007 03:35:05 -0700
| Lines: 381
| Message-ID: <85EC39CC-A27A-4CAD-B571-010F2AC9EB0D@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:24257
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hello Terence,
|
| Thank you for your reply.
|
| I have followed the instructions below and the remote access works fine
| without any disconnection. However there are several things I have noted:
|
| 1. Remote access is slow.
| 2. Internet connection is very slow internally and some of the website
pages
| are not displayed. You have to do a refresh, the it takes time to
display
| the web page.
| 3. In the event viewer, I get the following error message" A Demand
Dial
| connection to the remote interface Small Business Broadband Connection on
| port PPPoE6-0 was successfully initiated but failed to complete
successfully
| because of the following error: The remote computer did not respond. For
| further assistance, click More Info or search Help and Support Center for
| this error number. "
| 4. In the security event log, I get two login errors: (a)
| Security 529 3/21/2007 5:40 AM 199 *
| Logon Failure:
| Reason: Unknown user name or bad password
| User Name: dc2@tplus
| Domain:
| Logon Type: 3
| Logon Process: NtLmSsp
| Authentication Package: NTLM
| Workstation Name: ABC95
| Caller User Name: -
| Caller Domain: -
| Caller Logon ID: -
| Caller Process ID: -
| Transited Services: -
| Source Network Address: 202.123.15.225
| Source Port: 0
|
| error (b) Security 680 3/21/2007 5:40 AM 199 *
| Logon attempt by: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0
| Logon account: dc2@tplus
| Source Workstation: ABC95
| Error Code: 0xC0000064
| 5. I also get " Allocated Memory 3/20/2007 10:59 AM 1
| A large amount of memory is committed to applications and processes.
| Consistently high memory usage can cause performance problems.
|
| To determine which processes and applications are using the most memory,
use
| Task Manager. Monitor the activity of these resources over a few days. If
| they continue to use a high level of memory and are less critical
processes
| or services, try stopping and then restarting them.
|
| You can disable this alert or change its threshold by using the Change
Alert
| Notifications task in the Server Management Monitoring and Reporting
taskpad.
|
| In reply to your questions:
|
|
| 1. Do you have route before your SBS? - Yes A netgear DG834GT which acts
as
| the firewall
| >
| > 2. Do you have one or two network adapters on your SBS? - Two internal
network card
| >
| > 3. Do you have fix or dynamic IP on your SBS external network adapter?I
have a fixed IP on both the netgear router modem and network cards on SBS
server. Only dynamic IP on ISP's side and DDNS hosting company.
| >
| > 4. Do you get connection error only when the external IP changed? Yes
but after 3 hours it refreshes by itself and we can connect remotely.
| >
| > 5. Please let me know the detail steps you run the CEICW every time. It
is the steps you have described in step 1 below - 14/03/07.
|
| Apologies for replying after so many days. In fact I wanted to be sure
that
| the disconnection problem does not occur again.
|
| Waiting for your reply.
|
| Regards
| Manisha
|
|
|
|
|
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Manisha,
| >
| > Thank you for kind update.
| >
| > For your condition, I suggest you to rerun the CEICW through the
following
| > steps:
| >
| > 1. If you have two network adapters on SBS and direct connection to
| > broadband with PPPoE:
| >
| > a. On the Connection Type page, click Broadband, and then click Next.
| >
| > b. On the Broadband Connection page, under My server uses, click A
| > connection that requires a user name and password (PPPoE), and then
click
| > Next.
| >
| > c. On the PPPoE Connection page, under PPPoE connection, click an
existing
| > connection, or create a new connection.
| >
| > d. Verify that the ISP user name and password match the information
that
| > your IPS provided. Configure the static IP address if appropriate, and
then
| > click Next. If your network connection to the Internet is disabled, the
| > Network Connection page appears. If the page does not appear, go to
step e.
| > On the Network Connection page, configure the IP settings according to
the
| > requirements of your ISP, and then click Next.
| >
| > The network connection is now enabled.
| >
| > e. On the Local Network Connection page, under Connection Name, click
| > Server Local Area Connection, and then click Next.
| >
| > f. Complete the Configure E-mail and Internet Connection Wizard.
| >
| > 2. If you have two network adapters on SBS and manual router connection
to
| > broadband
| >
| > a. If you receive a dialog box that says that a UPnP router was
detected
| > and you want to configure the router automatically, go to the "Two
network
| > adapters - UPnP router connection to broadband" section.
| >
| > b. Click No to the question "Do you want the wizard to configure the
| > router?"
| >
| > c. On the Connection Type page, click Broadband, and then click Next.
| >
| > d. On the Broadband Connection page, under My server uses, click A
local
| > router device with an IP address, and then click Next.
| >
| > e. On the Router Connection page, next to Preferred DNS server and
| > Alternate DNS server, type the IP addresses that are provided by your
ISP.
| > In the Local IP address of router box, type the IP address of the
router
| > that the server uses to connect to the router.
| >
| > f. Click to clear the My server uses a single network connection for
both
| > Internet access and the local network check box, and then click Next.
| >
| > g. On the Network Connection, You must enable and configure the
network
| > connection to your ISP page, under the Connection Name, click Network
| > Connection.
| >
| > h. If your router provides DHCP, click Obtain an IP address
automatically
| > (use DHCP). If your router does not provide DHCP, click Use the
following
| > IP address, and then type the IP address and the subnet mask in
accordance
| > with the router settings. The default gateway is the IP address of the
| > router.
| >
| > i. Click Next.
| >
| > The network connection is now enabled.
| >
| > j. On the Network Connection, You must click the connection for your
ISP
| > and local network page, click Network Connection under the ISP network
| > connection.
| >
| > k. Under the Local network connection, click Server Local Area
Connection,
| > and then click Next.
| >
| > l. Complete the Configure E-mail and Internet Connection Wizard.
| >
| > Meanwhile, please ensure your DDNS can update with your IP change in
time.
| > You can use nslookup command to test it. If you have problem of this
| > condition, please connect your DDNS provider.
| >
| > If the issue persists, please kindly help me collect some information
for
| > further investigation:
| >
| > 1. Do you have route before your SBS?
| >
| > 2. Do you have one or two network adapters on your SBS?
| >
| > 3. Do you have fix or dynamic IP on your SBS external network adapter?
| >
| > 4. Do you get connection error only when the external IP changed?
| >
| > 5. Please let me know the detail steps you run the CEICW every time.
| >
| > Hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Remote access recurrent disconnection
| > | thread-index: Acdm0oAVhdAyWvl+RtmfBJoll5WSOA==
| > | X-WBNR-Posting-Host: 202.123.14.36
| > | From: =?Utf-8?B?TWFuaXNoYQ==?= <Manisha@xxxxxxxxxxxxxxxxxxxxxxxxx>
| > | References: <5EC8FB26-C9DE-4ACC-B82E-BC6C7EDF336D@xxxxxxxxxxxxx>
| > <NgwCcxsZHHA.1028@xxxxxxxxxxxxxxxxxxxxxx>
| > | Subject: RE: Remote access recurrent disconnection
| > | Date: Thu, 15 Mar 2007 00:21:08 -0700
| > | Lines: 209
| > | Message-ID: <2EEBF5C2-C8F9-4BCB-B39D-E468C8F83B92@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:23017
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Thank you for your reply.
| > |
| > | My VPN and RWW is already configured as you have described below.
| > |
| > | Previously it was working fine and it was only after two weeks that
when
| > the
| > | DDNS ip address from the ISP's side chages then I had to run the
CEICW.
| > As
| > | from this Sunday I could not connect at all and then I had to restart
the
| > | server and rerun the CEICW for the remote access to work.
| > | As from then every 3 hours I have to run this wizard for remote
access to
| > | work. I have checked for any errors in the event viewer or any
intruders
| > on
| > | the server performance report but there is no such activity which has
| > been
| > | reported.
| > |
| > | Kind regards
| > | Manisha
| > |
| > | "Terence Liu [MSFT]" wrote:
| > |
| > | > Hello Customer,
| > | >
| > | > Thank you for posting here.
| > | >
| > | > According to your description, I understand that your RWW and VPN
| > remote
| > | > access recurrent disconnect for your dynamic IP address. If I have
| > | > misunderstood the problem, please don't hesitate to let me know.
| > | >
| > | > Based on my research, since you have dynamic DNS, we can try to use
| > DDNS
| > | > name replace IP address when you run the CEICW. On the client side,
| > ensure
| > | > the client uses DDNS name to access RWW and VPN.
| > | >
| > | > I suggest we try the following steps to see if we can resolve this
| > issue:
| > | >
| > | > Step 1: RWW
| > | > Please open Server Management console, navigate to 'To Do List' and
| > click
| > | > 'Connect to the internet' in the right panel. The wizard can help
us
| > | > configure the networking settings for a SBS server. It's strongly
| > | > recommended to use the wizard to configure the SBS server.
| > | >
| > | > More info:
| > | > 825763 How to configure Internet access in Windows Small Business
| > Server
| > | > 2003
| > | > http://support.microsoft.com/?id=825763
| > | >
| > | > This wizard will publish the RWW.
| > | >
| > | > Detailed steps for your reference:
| > | >
| > | > 1. On the SBS 2003 Server open the Server Management console. Go to
| > | > Standard Management\To Do List.
| > | >
| > | > 2. Click the "Connect to the Internet" link.
| > | >
| > | > 3. When navigating to the Firewall page, select "Enable firewall"
and
| > click
| > | > Next (I suppose you have 2 network adapters in SBS 2003).
| > | >
| > | > 4. On the "Services Configuration" page, select all the items and
then
| > | > click Next.
| > | >
| > | > 5. On the "Web Services Configuration" page, make sure "Allow
access to
| > the
| > | > entire Web site from the Internet" is selected. If you select
"Allow
| > access
| > | > to only the following Web site services from the Internet", make
sure
| > all
| > | > items are selected. Click Next.
| > | >
| > | > 6. On the "Web Server Certificate" page, choose to create a new Web
| > server
| > | > certificate and then type the public FQDN that you will use to
access
| > RWW
| > | > (xxx.dyndns.org).
| > | >
| > | > Important: please input your FQDN, but not IP address.
| > | >
| > | > 7. Go through the remaining steps.
| > | >
| > | > After that the wizard will automatically publish the RWW for
internet
| > | > access and create new server certificate for SSL.
| > | >
| > | > Step 2: VPN
| > | >
| > | > Before test VPN connection, we have to ensure the VPN setting on
SBS
| > and XP
| > | > client are correct. Go through the following steps:
| > | >
| > | > 1. Run Remote Access wizard on SBS
| > | >
| > | > a) On the Small Business Server 2003-based server, click To Do List
in
| > the
| > | > left pane of the Server Management console.
| > | >
| > | > b) Under Network Tasks, click Configure Remote Access.
| > | >
| > | > c) Click Next, click Enable Remote Access, click to select the VPN
| > Access
| > | > check box, and then click Next.
| > | >
| > | > d) Type the fully qualified public domain name (FQDN) of your
server,
| > click
| > | > Next, and then click Finish.
| > | >
| > | > Important: please input your FQDN, but not IP address.
| > | >
| > | > e) When the wizard is completed, click Close.
| > | >
| > | > 2. Go to the client and establish the VPN connection to the SBS
Server,
| > you
| > | > can refer to this KB article for more information:
| > | >
| > | > How to configure a VPN connection to your corporate network in
Windows
| > XP
| > | > Professional
| > | > http://support.microsoft.com/default.aspx?scid=KB;EN-US;305550
| > | >
| > | > Then you can access RWW via https:// xxx.dyndns.org /remote/
| > | >
| > | > Meanwhile, please ensure your DDNS can update with your IP change
in
| > time.
| > | > You can use nslookup command to test it. If you have problem of
this
| > | > condition, please connect your DDNS provider.
| > | >
| > | > Hope these steps will give you some help.
| > | >
| > | > Thanks and have a nice day!
| > | >
| > | > Best regards,
| > | >
| > | > Terence Liu(MSFT)
| > | >
|

.