RE: E-mail issues after restore.
- From: v-jaluo@xxxxxxxxxxxxxxxxxxxx ("Jacky Luo [MSFT]")
- Date: Wed, 21 Mar 2007 12:15:50 GMT
Hi Mark,
Thanks for posting here.
From the description, I understand the issue is that you can not receiveemail by outlook,but you can do that by OWA. If I am off base, please don't
hesitate to let me know.
I.Let us refer to the following steps to troubleshoot the issue:
1.dismount the mailbox store and remount the mailbox store
2.Please restart the microsoft exchange information store service
3.Please disable the third party anti-virus software on the
client,especially norton antivus
4.in the client side,run outlook /safe to see if it helps
If issue persists,please refer to the following KB article to see if this
is your case.
Event ID 9646 is logged in the application event log of your Exchange
Server 2003 computer when a client opens many MAPI sessions
http://support.microsoft.com/kb/842022/en-us
II.If the issue still occurs, please help me collect the following
information for analysis:
1.what's the exact error message when you open the outlook to receive the
email?capture the screenshot and save as jpg file,send to me at
v-jaluo@xxxxxxxxxxxxx
2.Do all the users have this same issue or just some users?
3.collect Exchange MPS Report on the server
a. Please download the MPSRPT_Exchange.EXE from the following link and then
run this tool to gather some information from the problematic computer:
http://www.microsoft.com/downloads/details.aspx?familyid=cebf3c7c-7ca5-408f-
88b7-f9c79b7306c0&displaylang=en
b. Double-click on the MPSRPT_Exchange.EXE file.
[Note] This process may take some time; however, it will not have a
negative effect on the performance.
c. A CAB file will be generated in the
%systemroot%\MPSReports\Setup\Reports\Cab directory called
%COMPUTERNAME%_MPSReports.CAB. The CAB file will contain the reports
generated by the MPS Reporting Tool.
d. Please send the result file(CAB file)to me at v-jaluo@xxxxxxxxxxxxx
I appreciate your time. I am happy to be of assistance and look forward to
your reply.
Have a nice day!
Best regards,
Jacky Luo (MSFT)
Microsoft CSS Online Newsgroup Support
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