RE: Help and Support fails after SP2

This solution was posted with the original thread and appears to still apply.
Hope this will save someone else having to look.

Suggestion 1 worked to resolve my issue:

Suggestion 1. Reinstall Help and Support service.

1. From a command prompt go to the "C:\Windows\pchealth\helpctr\binaries"
folder by typing:

CD \windows\pchealth\helpctr\binaries

2. Run the following commands one by one:

Start /w helpsvc /svchost netsvcs /regserver /install
net start helpsvc

=========================

Suggestion 2. Reinstall Help and Support.

1. Open Windows Explorer.

2. Go to C:\Windows\inf folder.

3. Right click pchealth.inf and click Install.

4. If the system prompts for installation CD, please insert installation CD
1.

5. If the system prompts for SP1 installation CD, you have to manually
create a slipstream installation CD 1.

Universal Windows Slipstreaming and Bootable CD Guide
http://www.msfn.org/articles.php?action=show&showarticle=49

==========================

Suggestion 3. Use SFC to check system protected files.

If the problem persists, please use SFC command to check whether there's
any corrupted system protected file.

1. Click Start and click Run.

2. Key in "SFC /scannot", then click OK.

3. The system will automatically scan the protected files.

4. Wait for the wizard to complete.

You may also need to insert the slipstream installation CD 1.

===========================


"GoodwinM" wrote:

This was posted a year or so ago so I thought I would start a new thread for
SP2 in case anyone else is also having the issue -

After installing SBS 2003 SP2 if I select Help and Support the following
error message dialog is displayed.

"Windows cannot open Help and SUpport because a system service is not
running. To fix this problem, start the service named 'Help and Support'"

However, I can't find such a service listed in the Services list.

Any ideas?

.

Relevant Pages

  • Re: Help and Support fails after SP2
    ... Help and Support is still not listed in services. ... Suggestion 1 worked to resolve my issue: ... If the system prompts for installation CD, ... The system will automatically scan the protected files. ...
    (microsoft.public.windows.server.sbs)
  • RE: Help and Support fails after SP2
    ... Suggestion 1 worked to resolve my issue: ... Reinstall Help and Support service. ... If the system prompts for installation CD, ...
    (microsoft.public.windows.server.sbs)
  • RE: Help and Support fails after SP2
    ... Suggestion 1 worked to resolve my issue: ... Reinstall Help and Support service. ... If the system prompts for installation CD, ... SP2 in case anyone else is also having the issue - ...
    (microsoft.public.windows.server.sbs)
  • RE: Help and Support fails after SP2
    ... "GoodwinM" wrote: ... Suggestion 1 worked to resolve my issue: ... Reinstall Help and Support service. ... If the system prompts for installation CD, ...
    (microsoft.public.windows.server.sbs)
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